Rhino Reviews 

They worked fast & efficiently to resolve my claim issue

Rhino definitely is a service ill use again. It's simple, straightforward and makes life much easier!

Due to recent adverse life circumstances (okay, divorce), my credit score took a blow and I was not qualifying for leases that my income more than qualified me for. Rhino's policy allowed me to secure my desired lease for approx. what used to be called a deposit in NYC. I am grateful for this.

This company is doing very well thank you

It's easy to sign up and the protections is great!

I really love the trust in this company! I can rely on them to help me out with my family I’m highly recommended to any family to trust in Rhino!

A breather, a time to catch your breath the calm and the wind before the storm emerges that's what it feels like being behind constantly moving bills after bills trying to make sure you stay afloat waiting for a life preserver to fit around you just to stay just above the surface but never anywhere to place your feet. I genuinely am so grateful and thankful to be any time where there is more assistance covering to help those who need it afford the things they need to take care of and I can probably say that Rhino is giving not only me that chance but it is also build my foundation for when I expressed it to my family never used growing up because it was never in their time. But it should have been thank you for allowing me to express to you just how important being able to stay uploaded to be a leaf in the wind, but this time be rooted and supported just like a strong oak tree. Standing the storm and still being able to support and grow.

Great company they really helped me when I couldn’t afford to pay a down deposit for my new apartment. It was like magic

Rhino helped me so much during my move in and renewing process ! I highly recommend :))))))))

Absolutely no one to reach out to. Went through the strange process of canceling our policy and got charged again for a “renewal” that we never authorized. BEWARE.

Do not use this company.
Unprofessional. Used policy for 3 months. Policy wording not adequate and clear. Asked several times for help, did not receive. Told I would be called back. Cancelled 3 days after a direct debit went out. Told policy cancelled immediately yet almost a month later received email saying No Refund Issued. As far as insurance companies go, this is one of the worst. Note fake response made below with a fake website suggesting I get in touch. I have called and emailed and I have been told I would be called back. Never was

This is pitched to tenants as a good alternative to paying a traditional security deposit. However, if your apartment decides to submit a claim against this faux-insurance policy then Rhino will come back at you and expect you to pay the full amount of the claim. Not even a difference between what your deposit would have been and the claim amount. THE FULL AMOUNT. Not minus whatever you have paid in to Rhino. THE FULL AMOUNT. When you try and contest it they will not reply to your emails and have no phone number to reach them. STAY AWAY! Read their Better Business Bureau complaints - I wish that I had.

Reply: Except I try to dispute and no one responds to me by email. There is no working chat on your website. There is no phone number to reach out. How am I to accept a settlement? Dispute the claim? Anything? Your business only protects crooked landlords and should have a class action lawsuit.

Rhino kept my money and did not pay our rental management company for 2 years of payments. DO NOT USE RHINO.

Site wouldn't let me change payment information, so my payment didn't go through because card on file didn't have enough to cover bill.

When I went in to try to pay it again, it'd been jacked up from around $200 to $750.

After checking with my bank, I found out they'd tried to charge the original amount a day early (when I tried changing payment info) and the new amount a few days later.

This is a scam you pay yearly for nothing because at the end of your lease they don't pay for anything they let the management company charge you for things that should have been covered. Stay away it's better to pay the security deposit than sign with these people there just stealing your money.

I was told to down load the app to get approved to rent a apartment in ghetto Gary I gave 1200 deposit but the apartment was run down with roach's and the property managers neglected the building I stayed in for year lucky I stayed that long now after contacting the company regarding the return of my deposit they tell me this is insurance you don't get your deposit back all these bad reviews and comments so you stole my deposit single parent w children whom lived in apartment building full of roaches bug infested units and had to throw away brand new furniture I no you don't steal people security deposits we are in titled to get back regardless I paid my rent on time I did not bring no roach's they were crawling up to the 3 Rd floor through the sinks and tub I had nothing to move there until months later with brand new furniture receipts they complex managers have failed all court inspections and also sec 8 inspection but sec 8 of Gary don't care who they put were any way but I want my deposit back of 1200 thank you i also took pictures after i left while I was cleaning the unit full of roaches terrible u steal people deposit

This company will steal your money after you cancel.
I had used rhino for my apartment that I was living in from August 2022 until August 2023. They continued charging me for a couple months before I noticed and canceled, to which they refunded me. I thought that was the end of it until I noticed they started charging me again and all throughout this year of 2024. I tried contacting them that I had already canceled and that I wanted my money back. They refunded me one month, but kept the other 5 or 6 months they charged me, and now claim that everything is settled and refuse to get back to me. It doesn’t help that the only communication with them is email, and I’ve sent countless emails just for them to say they have already resolved the issue and canceled my policy last month, although I had canceled it last year. This company will steal your money. Stay away.

Wish I could give zero stars to dispute these guys. I had a landlord send me a bill for nearly $1100 after moving out for prorated rent and excessive wear and tear. I disputed that. Then I get a claim from rhino for the same place for $400 which I figured was at least reasonable but no sooner did I set up a payment plan then rhino sends me another claim from the landlord for $1280. And get this. I got all of these bills months after having already moved out. Rhino asked me for documentation to dispute the claim, but what kind of documentation could I send when the landlord claims “excessive wear and tear” months after another tenant had already moved in? I wish I would never have agreed to the first claim and just let them send me to collections. Rhino is a scam that pays out on whatever a shady landlord decides to claim under the guise of a legitimate insurance agency and then collects the stolen money from previous tenants by threatening collections on their credit reports.

Using this company has been one of the worst experiences of renting. I was charged 152.00$ by Rhino for "lost rent". A claim which my landlord did not file. Additionally, they have no customer service! It's all AI and does not run efficiently.

Edit: I have emailed you 25+ times over the course if a week and recieved no replys.

Misleading emails. This company is trying to trick you to paying for their service even though the only people who benefit is the leasing office and themselves. Any money you pay to them instead of the security deposit, you never get back. Moreover, if there are damages by the leasing office, they will still come after you for repairs.

Edit (in response to rhino representative): Yes, I agree that your offering is optional. And if your emails were honest and said that /instead/ of trying to mislead clients, I wouldn’t have a problem with it. But you do, you try to mislead clients with your email to say 1) it is necessary and 2) your cost is lower than a deposit (which is also false considering a deposit is refundable).