As a customer who has previously bought…
As a customer who has previously bought five jackets and coats in size M—and was always satisfied with the quality—I decided to purchase two pairs of shorts from this year’s new collection. I followed my usual routine and ordered size M, but they turned out to be far too big—massively oversized. Since I hadn't been able to try them on first—relying instead on my trust in the brand—I now find myself, two months later, with two pairs of size M shorts that cost me €240 but are completely unwearable. I am disappointed; what can I do?
