When I received my 1st scent, I was a bit skeptical if they got it right. Soon after applying the perfume the full scent mixed with my body chemistry came together into a beautiful scent that I didn't... Toon meer
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Complete hassle to unsubscribe. No support phone number, only email. You also can't unsubscribe from their website - you have to email them, which apparently does not actually work to cancel the accou... Toon meer
Bedrijf heeft geantwoord
From the ordering point,all the way to the receiving of the product,I was Very Pleased & when I had questions,the Chat Box,informed Me & Was Very Helpful!!! Thank-You & I Look Forward to doing alot if... Toon meer
Decent enough concept. The bleu de Chanel was accurate enough. Selection somewhat limited if you’re intl niche or unique scents. Leans heavy toward designer and mainstream.
Bedrijf heeft geantwoord
Bedrijfsgegevens
About Us
Geschreven door het bedrijf
- Scentbird is the fragrance destination for those who believe scent is more than an accessory — it’s an expression of identity.
- We’ve reimagined the way people experience perfume by creating a luxury subscription designed for exploration. For $16.95 a month, members can choose from over 700 designer and niche fragrances, with new arrivals added regularly. Each month, you receive a 30-day supply of the scent you select — giving you the freedom to test-drive a fragrance before committing to a full bottle.
- At Scentbird, our hearts beat around delivering joy through scent and clean beauty. We believe discovering your signature fragrance should feel exciting, effortless, and personal — not overwhelming. Whether you gravitate toward warm gourmands, fresh florals, rich ambers, or modern musks, Scentbird is your fragrance playground.
- Beyond perfume, we are a community built around discovery. We create space for our members to explore, learn, and refine their scent preferences with confidence. From cult-favorite designers to emerging niche houses, we curate an elevated assortment so you can experience luxury on your own terms.
- Scentbird brings the art of fragrance directly to your fingertips — making it easy to experiment, indulge, and define your personal scent story, one month at a time.
Contactgegevens
401 Cottontail Ln, 08873, Somerset, Verenigde Staten
- scentbird.com
3,8
Goed
23K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Scentbird
Hi Erica,
We’re really sorry your package didn’t arrive — we know how frustrating that can be.
Please reach out to us at support@scentbird.com or message us on Instagram or Facebook, and we’ll look into this for you right away. 📍
Genial
Soy nueva con este servicio pero hasta ahora me ha encantado las órdenes llegan a tiempo y me encanta los envases su presentación
13 april 2026
Great scents
Great scents. Just wish it was a little cheaper per month. But overall scents are always top tier
13 april 2026
I wish the product was a bit bigger but…
I wish the product was a bit bigger but they have a great selection
13 april 2026
Antwoord van Scentbird
Hi there,
We’re glad you’re enjoying the selection — that’s great to hear. We also understand wishing the size felt a bit more generous.
If you’d like, reach out to us at support@scentbird.com or message us on Instagram or Facebook, and we’ll be happy to help you explore options that fit you best! 🌷
thank you!!
13 april 2026
Antwoord van Scentbird
Hola,
Lamentamos que te haya parecido así — entendemos lo frustrante que es sentir que no recibes el valor esperado por lo que pagas.
Por favor contáctanos en support@scentbird.com o envíanos un mensaje por Instagram o Facebook, y con gusto revisamos tu caso contigo! 💬
Hated the perfume smell
13 april 2026
Antwoord van Scentbird
Hi there,
We’re sorry to hear the scent wasn’t a match — that can definitely be disappointing.
Please reach out to us at support@scentbird.com or message us on Instagram or Facebook, and we’ll help you find something that suits you better! 🌼
I can’t get a straight answer as to why…
I can’t get a straight answer as to why I’m being billed so much. Very difficult to cancel my account.
20 april 2026
Antwoord van Scentbird
Hi Stefanie,
We’re really sorry this has been so unclear and frustrating — not getting a straight answer about charges and having trouble canceling isn’t okay.
Please reach out to us at support@scentbird.com or message us on Instagram or Facebook, and we’ll go through your billing with you and make sure your account is handled properly! 🔐
They do well and there great
They do well and there great , but as for shipping they need to be sent out sooner than later.
20 april 2026
Antwoord van Scentbird
Hi Alberto,
We really appreciate your kind words — it means a lot! 💫 We also hear you on the shipping, and understand wanting things to arrive sooner.
If you’d like, please reach out to us at support@scentbird.com or message us on Instagram or Facebook, and we’ll be happy to look into your delivery timeline. 📬
It was nice just not as nice as I…
It was nice just not as nice as I normally like it the sun was off to flowery
20 april 2026
Antwoord van Scentbird
Hi there,
We’re glad to hear it was a decent experience overall, though it sounds like the scent leaned a bit more floral than your usual taste.
We’d love to help you find something that suits you better — please reach out to us at support@scentbird.com or message us on Instagram or Facebook, and we’ll guide you to a better match! 🌺
TO MANY SALES EMAILS RECEIVED AND…
TO MANY SALES EMAILS RECEIVED AND COMMUNICATION IS LACKING
20 april 2026
Antwoord van Scentbird
Hi Susan,
We’re really sorry for the overload of emails and for the lack of clear communication — we understand how frustrating that can be.
Please reach out to us at support@scentbird.com or message us on Instagram or Facebook, and we’ll help adjust your preferences and make sure you’re better supported! 📩
Scent fades quickly.
Cool thing to have but it seems like the scents are watered down. I’ve had 3 so far and the smell lasts maybe 20-30 min. Pretty disappointing. Might cancel for this reason. My money is worth scents that last.
20 april 2026
Antwoord van Scentbird
Hi there,
We’re really sorry the scents haven’t been lasting as expected — we understand how disappointing that is, especially when you’re looking for something that truly holds throughout the day.
We’d love a chance to help before you decide to cancel. Please reach out to us at support@scentbird.com or message us on Instagram or Facebook, and we’ll work with you to find a better match! 💎
Unexpected charge, no refund
I was charged unexpectedly even after already paying for my first order. The last item I received was a compensation product, so this new charge made no sense.
Support refused to refund and only canceled the subscription afterward. Very disappointing experience. Not transparent billing.
20 april 2026
Antwoord van Scentbird
Hi Musa,
We’re really sorry this felt confusing and disappointing — being charged unexpectedly, especially after a compensation shipment, shouldn’t leave you with more questions than answers.
We’d like to take another look at this for you. Please reach out to us at support@scentbird.com or message us on Instagram or Facebook, and we’ll review your billing and see how we can help! 📊
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