Schmidt International Shipping Reviews 24

Great communication with Silvia in the office. She answered all my questions very quickly. The movers were here yesterday and what a fantastic job they did. We’ve moved a few times and we would easily rate them as the best packers. They were fast and packed everything so amazingly protected that if anything arrives damaged, we’d be shocked. Thank you, Silvia, Konrad and Pablo‼️💐

Schmidt understood all the issues with moving out of the country and really made it as easy as possible for us. I talked myself through all the details. I was worried about customs and getting moved once my things reached pairs. But everything ended up being very sooth sailing.

I've done two moves with Shmidt now. One where they helped me crate a few items and move them. And another time to move just a state away. Customer service is very personable and I think that's important when dealing with a business. I judge most companies based on consistency not just service. After paying for their services twice and getting a great experience both times I'm very comfortable recommending this place to others.

The move to Chicago was done in a day and half. The truck driver called me once he reached the Illinois border early in the morning. I slept through the first call but answered the second when they were an hour out. This was one of the very few moves I've enjoyed and to think they got it done during a very snowy time, tremendous job by the whole staff.

Terrible experience with Schmidt, around 8 items, some of them very high value, turned up scratched and/or broken, packing consisted of items being thrown into boxes without proper wrapping, we couldn’t believe it when the van turned up as it had no branding, the guys weren’t wearing uniforms and didn’t speak English, the van itself looked like it should have been sold for scrap several years ago. Total sharks’ outfit, do not be tempted by the low prices, it will cost you more in the long run.

Simply I confirm that this is a company to avoid. A lot of hidden cost and a very poor service. They damaged a very expensive carpet and they simply offered to pay $0.60 per pound. Very unprofessional people!

After several international relocations, this company was the worst and by far.
1: I completed a form they requested to indicate the delivery floor and access (3rd floor and no elevator).
2: I paid for the quotation I received
3: once arrived in Europe they ask for additional fees to reach the 3rd floor and a stair carry (I have no heavy furniture to carry). They state the 3d floor without elevator was not included in the price even though they specifically requested it BEFORE I paid for the moving.
4: they chase me every other day to pay for these additional costs
5: they call me one week before to inform me they will deliver my furniture on the 19th, I told them I was abroad and will be home on the 22nd. They state they will bill me for the « cancellation »…
6: Not a single document mentions that additional costs may apply.
7: You have no other choice than to pay for everything they ask because they hold your furniture as hostages.
Conclusion: that is exactly how scams proceed and this never happened to me before in dozens of international movings I had to deal with.

My wife and I contracted this company to move our household items from Oakland, CA to Dundee, Scotland. We didn’t think the price for the move was too bad, and the 3-month timetable seemed fair.

It ended up taking them 10 months to deliver anything, many of our items were smashed to bits when we received them, and they ended up charging us an additional $1000 to get our items off the dock.

We ended up going back and forth with their “Customer Service” department about all this. We were eventually offered $400 in recompense, provided we sign a “settlement agreement” freeing them from all legal liability for the late delivery and damages, and restricting us from commenting publicly on their staggeringly poor service. I don’t like being held over a barrel like that, so here we are.

In any case, if you decide to go with this company, maybe don’t ship anything that’s too important to you, or that you want to see again any time soon.

Contracted Schmidt International Shipping for an overseas residential move from Boston to London. Initial exchanges and pick up of items went very smoothly on July 19th, 2021 with an estimated delivery window of around 10 weeks. Company seemed knowledgeable and handled tax documents carefully. But.. Fast forward to February 2022 and the shipment is yet to be delivered. It’s been more than 7 months and we are yet to receive our furniture pieces, clothes and personal belongings. As it is easy to understand, we experienced significant issues caused by this delay which made the overseas move of the family extremely difficult and significantly more costly than intended as we had to buy a lot of items again.

While the international fret sector is experiencing unprecedented shortages, Schmidt international seems to have very little bargaining power to get their customers’ belongings loaded on ships. They failed to load the container on two different ships and had to eventually hand it over to a larger company/fret forwarder with presumably better access to ships.

While communication was maintained, we had very little to no clarity on expected timelines following the first two failed attempts to load the container. Last issue to date now that the container finally reached a port in the UK, a new company we never dealt with is requesting an additional payment to deliver to the 3rd floor (!!)

The entire situation is simply unacceptable and I would recommend avoiding Schmidt at all costs and sticking to larger companies..

Update March 2022:
We were charged additional docking fees of 132usd as the shipment incurred charges when docked in New York for several months..

International shipping is no joke. It can be quite expensive depending where you go. We got a few quotes and some were unbelievable. Schmidt worked out a very reasonable rate for us. To me it's important to not let the stress of it all get the best of you and pick the right place. Schmidt handled my move to Toronto well. They clearly knew what they were doing. All paperwork and the move itself was handled by them from beginning to end. They were realistic about the outcome and never once lied to me. Service was spot on.

These guys did a great job moving us from Oakland to London. Whole staff was very professional, their communication really helped alleviate a lot of stress. They were on time and ready to go for the date we had set to move. They were able to move some very heavy antique furniture (that we were worried about) without a problem at all. Everything arrived just over a month later with zero damage. Super impressed that this all worked out the way it did!

Schmidt got us to Holland with very little stress involve. Everyone I dealt with here spoke kindly and provided some great hospitality along the way. The pricing was all inclusive and didn't have any factors or fine print that would give it the ability to change later on. I honestly liked this style of moving much better than local moving. I was under the impression with how tricky moving over seas is that there was going to be handful of issues but clearly they know what they're doing.

This was one of the best moving experiences I've ever had. Schmidt had more credible info out there online which brought me to them in the beginning. I took my time getting all the rates and details before confirming anything. I like this business because they're not pushy. They give you time to decided. Lots of effort was made on their part before they even knew I was going to use them. I'm just glad they gave me lots info and never rushed me so I could take time to decide what was right for me. A week later I booked my move and 4 weeks later I was unpacking in France. Ecstatic

Everything arrived within the promised estimated time & I never got asked for any additional payments. We paid upfront and money was never spoken of again. It definitely felt a bit weird paying thousands to work with a company we've never used before but at the end of the move... it honestly felt like a steal. They relocated so much stuff for us and everything arrived in perfect condition. One of the movers even labeled boxes that we forgot to label ourselves.

Best customer service and nicest movers I've ever dealt. Usually movers aren't very social. Most of the ones I've dealt with in the past don't even speak any English, which is fine but good communication is important. Schmidt set me up with two sets of movers for the move out and the move in. Every mover I dealt with spoke good English, listened to where I wanted things and never tracked in any dirt. They were very respectful of both my new and old place.

I shipped by car and my everything in my bedroom apartment to the Netherlands through Schmidt. It was really nice not have to use two separate companies for the job. 100% worth the money spent. There was no issues at all and I was expecting there to be a lot of them. International moving is so tough to do it correctly. These guys have a great system.

We've been saving and planning to move to Paris for over a year now and it was finally time. Schmidt gave us the best options of the bunch. They were quite responsive as well. The crew that they sent were very nice, efficient and prompt. They were able to execute this move without adding any stress or confusion to this situation. Once we began working with them it was a seamless. That's very hard to find with international movers.

Top notch service during my move to Milan. Pricing was pretty reasonable. Cheaper options could be found but the customer feedback from those places was very up and down. Moving out of the country is a whole different thing than paying for a move to a new neighborhood. It's not something you want that you want to lowball and find a cheap price with. If you're stuff gets damaged or even worse disappears it's much harder fixing the problem. My cousin learned the hard way when he moved to Canada with some super cheap movers and his things got damaged. I took his negative experience and learned from it on my move. Schmidt was great to work with. They handled all the nitty gritty details so I didn't have to. Heavy lifting, paperwork for customs, and packing fragile things. If you have the extra money I highly recommend getting your fragile stuff packed. If anything shows up damaged then the moving company will by default have to refund you for damage if they did the packing. Didn't have to worry about any of that though because it all showed up in one piece. Pleasure doing business with you guys.

Finding a international moving company was a headache. It was hard to tell who was telling the truth, what reviews are real and which ones were fake. Moving out of the U.S. is a once in a lifetime thing. At least for me it was, so I wanted to find the possible option with the most experience. I weeks worth of research led me to use Schmidt. Rates were flexible, they weren't pushy over the phone and the also do vehicle shipping. Everything I needed done wrapped into one company. Using a shared carrier was the most affordable choice. Took 3 weeks to get from the west coast to Ottawa. Just in time to start my new job.

The move in was very smooth. All items were accounted for in a list they created and I checked off on. Thanks for making this sooo much less stressful.

Great movers! They made the moving process overseas much easier to understand. They had no problems staying on the phone and answering all questions I had in detail. They emailed me info as well so I could refer back to it. I did my due diligence and got quotes from a few other places to compare. Most every place had a high price minimum. Schmidt was a bit more flexible with their terms so I chose them. Saved me a lot of money/hassle using their service. I highly recommend them.