Lovely staff when speaking to Operators by telephone. Very polite and fruendky approach. Josh, who collected the car was very punctual, very friendly, took care with the documents and the car, gave us... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
A great company to deal with, the staff I spoke to by phone after booking collection on line seamed very friendly and it wasn't a complicated process either. The chap that came to collect my car, Be... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic service! Lovely, friendly & courteous on the phone. Sorted collection of my car within 2 days of the telephone call. Couldn’t access the boot to retrieve some belongings & Wi... Toon meer
Bedrijf heeft geantwoord
Can not praise this company enough. Instructions were straight forward & easy to follow. I was updated by email about everything from time of collection to payment transaction. First time using SCRAP... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Scrap Local is one of the fastest growing networks of scrap metal dealers & vehicle dismantlers in the UK. Find dealers nationwide for everything scrap today!
Contactgegevens
Goose House Lane, BB30EH, Darwen, Verenigd Koninkrijk
- 01706577574
- scraplocal.co.uk
4,7
Uitstekend
219 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
You have not paid me for my car a…
You have not paid me for my car a vaxhaull zafira it's been 3 days now I'm getting pissed of refrence number 375500
31 maart 2025
Review zonder uitnodiging
Antwoord van Scrap Local
I sincerely apologise for the delay in processing your payment. As outlined in our terms and conditions, payments are typically received on the next working day between 5:00 PM and 7:00 PM. Upon identifying the technical issue, we promptly contacted you via text message to inform you of the delay and provide an updated timeframe for when the payment would be processed.
I can confirm that one of our team members has already been in touch to ensure that the payment has been successfully received. If you require any further assistance or have any additional queries, please do not hesitate to contact us.
Thank you for your understanding.
Highly recommended
Excellent service. Quote price honoured. Helpful advice given. Picked up same day. Same day bank transfer. Highly recommended.
21 maart 2025
Antwoord van Scrap Local
We truly appreciate your feedback and are delighted to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again in the future.
Excellent service from start to finish
Excellent service from start to finish. Would highly recommend
21 maart 2025
Antwoord van Scrap Local
Thank you, Clare! Your recommendation means a lot to us. 😊
Very pleased with your response and the…
Very pleased with your response and the driver was very helpful 👍 just received payment for my car. Thanks
12 maart 2025
Antwoord van Scrap Local
We're glad you had a great experience with us, Harry. Thank you for your review!
Great service and very easy to deal with
Great service and very easy to deal with
7 maart 2025
Review zonder uitnodiging
Antwoord van Scrap Local
Thank you, Scott! We truly appreciate your feedback and are glad you had a great experience with us. 😊
After reading the reviews i became…
After reading the reviews i became anxious as my car went but nope everything was great from pick up to payment Great guys will definitely reconvened 👍
11 februari 2025
Review zonder uitnodiging
Antwoord van Scrap Local
Thank you for your review, Zena! We really appreciate your trust in us to scrap your car and are glad you had a great experience. 😊
Excellent communication and efficient…
Excellent communication and efficient from start to finish. I would highly recommend
11 februari 2025
Review zonder uitnodiging
Antwoord van Scrap Local
Thank you for your review, Sharon! We're glad you found our service efficient and communication excellent. We really appreciate your recommendation!
Brilliant service rang me straight back…
Brilliant service rang me straight back arranging a pick up money was in same day it took all of 5 minutes brilliant experience thanks would really recommend to people who want quick polite service good price and they do everything for you never even left my house thanks again.
11 februari 2025
Antwoord van Scrap Local
Thank you for your review, Chris. We're glad to hear the process was smooth and efficient for you. Your recommendation means a lot to us!
Booked a collection for car
Booked a collection for car, phoned to double check it was 100% being collected, and they didn't show!
10 februari 2025
Review zonder uitnodiging
Antwoord van Scrap Local
Hi Stevie,
Please can you provide your reference number so I can look into this further for you.
Money not on time
Money not on time, pickup not on time, scrapped car on Thursday been told money will be send straight away, advisors on phone lying, I was told on Friday money has been sent, on Monday guy answered phone and told I'm scheduled for payment in the evening, don't reccomend, better scrap for cash in hand chaps
6 februari 2025
Review zonder uitnodiging
Antwoord van Scrap Local
Thank you for sharing your feedback. We sincerely apologise for any inconvenience caused by the payment issue. After reviewing your case, we found that the delay was due to incorrect bank details provided on your end. Once this was identified, our team promptly contacted you to inform you of the issue and worked with you to resolve it.
We believe we maintained clear communication throughout the process, and I understand you spoke directly with our Managing Director, Martin, regarding the payment. We always strive to ensure that our customers are well-supported, and we appreciate your cooperation in resolving the matter.
Booked a collection then was Ghosted.
Booked a collection, during the booking process, Messages were replied to very quickly. However they never bothered to turn up to collect the vehicle and no messages or phone calls to say that they were unable to attend.
I sent messages for a couple of days to give them another chance however they never replied - they ghosted me.
In a way i should be thankful as i got 25% more from another firm - car.co.uk
28 januari 2025
Review zonder uitnodiging
Fantastic company
Fantastic company. Contacted me about my car very quickly and requested further images and information from me to gain best quote. Quoted me more than others, furthermore the care was collected and money in my account in 11 hours from start to finish. Recovery guy Danny was polite, professional and helpful. Completed the log book for me and advised me how to complete online to save time posting forms etc.
All in all it could not have gone smoother.
31 januari 2025
Antwoord van Scrap Local
We truly appreciate your feedback and are delighted to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again in the future.
Great service from start to finish.
Great service from start to finish.
Very professional your driver was very polite & took me through the steps for processing my vehicle.
Thank you 😊
31 januari 2025
Antwoord van Scrap Local
Thank you so much for taking the time to leave such a positive review on Trustpilot! We truly appreciate your feedback and are delighted to hear that you had a great experience with us.
3 times booked and nobody collected
3 times booked and nobody collected. Wasted 3 days off work for this
30 januari 2025
Review zonder uitnodiging
Antwoord van Scrap Local
Hi Danielle, I apologise for your poor experience. If you can provide me with your registration number or job number, I'd be happy to look into this for you.
Antwoord van Scrap Local
Thank you so much for taking the time to leave such a positive review on Trustpilot! We truly appreciate your feedback and are delighted to hear that you had a great experience with us.
Scrap Local, collection if you're lucky!
Arranged a price by text and phone call. Collection was meant to be 9-1pm Thursday 16/1/25. Waited until 1pm, no collection or phone call. Call them to be told collection team are running late could still be collected. Not! Wasted day. Called on Friday to find out what happened. They apologised and said they'd given it to wrong collection team? Since then I have had to keep calling them to chase them up and a week later, the car STILL HAS NOT BEEN collected. The phone service are helpful and apologetic when you call, but ultimately toothless. Making it a urgent matter and raising tickets is no good to me! Would not recommend.
23 januari 2025
Review zonder uitnodiging
Promised to collect the car on Monday
Promised to collect the car on Monday. Its now Wednesday, still not collected and they don't return your calls
20 januari 2025
Review zonder uitnodiging
Antwoord van Scrap Local
Thank you so much for taking the time to leave such a positive review on Trustpilot! We truly appreciate your feedback and are delighted to hear that you had a great experience with us.
Great service
Great service from start to finish. Completed an easy to complete online form and was contacted promptly.
Car was collected as promised and resolved. Great customer service!
6 december 2024
Antwoord van Scrap Local
Thank you so much for taking the time to leave such a positive review on Trustpilot! We truly appreciate your feedback and are delighted to hear that you had a great experience with us.
No show collection twice
No show collection twice! Total time wasters. Stay away from the cowboy outfit.
4 december 2024
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.