Seated Reviews 23

The Seated App is a SCAM! I have accumulated almost $600 in rewards point and they took it away because my account was inactive for 3 months. I never knew of this policy change. I was never notified and when I reach out to customer service, they said they emailed it once and extended the deadline for me. I never received the email from them nor a text message, which I usually do for promotions. In the past they had lots of restaurant listed on the app but not so much anymore. It was easy to get points for walk-in reservation in the past, but now there are blackout time where you can not make a walk in reservation during busy hours. You are basically selling your information when you submit your receipts. The receipts shows what you order, time and date of when you dine/ take out, restaurants address, and payment method/credit card information. If you don’t have the receipts you need to provide your credit card statement to verify. Other people have reported this issue where Seated failed to notify about the points expiration dates. The customer service keeps apologizing and saying they value our feedbacks but nothing is done about it.

We are a small restaurant in Boston and we keep getting emails from them claiming that there are executives wants to do corporate events with us, will we have the room and use them to book it. They are all the same emails and clearly they have no idea who we are or what we do. Because if they have any idea, they would know that we are not a place to hold or do anything reservations or corporate events. Yet, they continue to send these emails after we replied repeatedly to remove us from their list. This is terrible practice and according to their website they have these top restauranteurs on the advisory board and yet they send out these terrible stock spam emails to restaurants.

I HAVE JUST BEEN ACCUSED OF FRAUDULENT ACTIVITY ON MY SEATED ACCOUNT AND HAD MY ACCOUNT FROZEN. I HAVE ACCUMULATED $60 ON MY ACCOUNT WHICH I CANNOT REDEEM BECAUSE THEY FROZE MY ACCOUNT. THEY DON'T SAY WHAT THE FRAUDULENT ACTIVITY IS OR GIVE ME A CHANCE TO REPLY TO BEING ACCUSED OF FRAUD! UNTIL NOW I WAS ENJOYING THE SEATED APP, BUT NOW THEY ARE BASICALLY STEALING THE REWARDS I EARNED WHILE FALSELY ACCUSING ME OF FRAUD! I CALL SCAM!