Seautorobots Reviews 41

Purchased in Dec 2023, worked good for 6 months. Sent an email (no one answers the customer support telephone number) and i did receive a response saying part was out and would be in the next month and they would send, that August 5th. I followed up on September 12, and they responded on September 25 stating my unit was purchased in July 2023. I sent them another screenshot showing my December 2023 purchase and have not received a response to date, October 15.

Seautorobots was very helpful in determining what my problem was and how to solve it. Everything was communicated in a timely manner and I appreciated that

Tried to call the 800 number- no answer.
Decided to order replacement and was rewarded with a $50 coupon.
It’s a good day, Tater.

I didn’t like the idea that I had to wait 6 to 8 days to get it

Purchased a robot that stopped working, so I contacted the support email. Sent the proof of purchase. They promised to send a replacement after several back and forth emails. It has been nearly 4 months, and now I am receiving no response.

I wish i could leave zero. I bought a robot on Amazon, worked 4 months great, now something is wrong with it, i bought a warranty, made a claim, denied and said under manufacture warranty for 2 years. Now i call, got hung up on, on hold 3x, i emailed 2 times to support, heard nothing. wish i looked reviews up 1st before buying.

Bought a Seauto Shark in Dec 2023. It worked great for about 6 months and then it suddenly stopped and says “ issues with IMU”. I contacted customer support and they asked for a video and copy of sales invoice. I sent these items and they said they did not have anymore to replace it. I have heard nothing from them since. They could easily offer to send a different model robot or refund the cost of the Shark. Stay far away from this company, they have little to no customer support and clearly do not stand behind their products. Would give it zero stars if I could.

You followed up when I had a problem checking out; that’s good solid customer service! Also, I need a pole to retrieve the unit from the water. Please send me one if it is not included in the package I purchased. Thanks

Fast response and offer for a buy one get one free on the item I purchased.

The experience in purchasing the power supply was an easy one. What I did not enjoy is purchasing another power supply in less then 3 months after I purchased my cordless vacuum- and for a third of the cost of the entire vacuum! Insane. Now I have to wit to clean my pool until it gets here. Not happy.

I have sent many emails about 'left traction motor failure' and then the Shark totally dying. I have called a dozen times to have my call returned once where 'Ann' stated that I would have an email for the tracking number of my replacement 'within a couple days'; that was a week ago.

I loved my Shark when it worked for the first 4 months, but it has been dead for the last month and their customer service is hiding. Don't waste your money with this company.

I couldn’t find your sight, sent an email to address in my manual, received a quick response and ordered what I needed. Thanks!!

You can Make a better product quality vise! Also, your warranty is for crap, I guess because of your quality issues!

this company is fraud . Bought a robot for pool which stopped working in two months . no one in my area fixes china made items . this item was and is u set warranty but this company is playing games now for 6 months saying they don’t have another one ! so send me a different one ! hoping after amazon does their investigation they will be banned from selling .

my question was answered in just a few seconds and they helped me with everything I asked. Great customer service !!

The aftercare customer support is great!
I had a problem with the unit, they diagnosed the problem remotely, offered solution to correct it, and now we are all sorted out. Thank you again

This pool robot is awesome! It does what it says can do!. When I empty the basket from the robot I'm amazed at what it picks up. Definitely a good purchase!

Great help when wanting a replacement charger!

Great customer service when asking about a basket replacement and an issue with the robot. Helpful with a coupon code too!