SecretSpot.co.uk Reviews 

46
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great customer service team! The team at SS were super responsive at all my questions before ordering a new board, and kept me updated on the delivery process (which was quick and everything wa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Superb customer service, extremely knowledgeable. Massive thanks to Paul for giving me advice on the board and communicating throughout the process. I would definitely recommend and will be using them... Toon meer

Beoordeeld met 5 van de 5 sterren

Can't thank Secretspot enough. Had an absolute nightmare with the royalmail, through no fault of secretspot, who were always very responsive, professional and very helpful - and thanks to them got it... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought a wetsuite from Japan and had some special requests and concerns. Secretspot customer service made a terrific job in timely answer all my questions. Product was shipped immediately after pay... Toon meer

Bedrijfsgegevens

  1. Surfwinkel

Informatie afkomstig van verschillende externe bronnen

Scarborough UK based surf shop offering a huge range of Surfboards, Wetsuits and Accessories.Cold water surfing,price match guarantee and free shipping in the UK and Europe on wetsuits


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

46 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(46)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service, I made a mistake on the order which was sorted out over the phone with no hassle. Product (which had a terrific sale price) arrived next morning. Excellent service!

3 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Can't thank Secretspot enough

Can't thank Secretspot enough. Had an absolute nightmare with the royalmail, through no fault of secretspot, who were always very responsive, professional and very helpful - and thanks to them got it all sorted and the surf leash arrived. Will definitely recommend them and hope to buy from them in the future. If only all companies were like this..

14 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

sorted a warranty claim on the same day! OUTSTANDING !

I order boards and goods from this shop and have always found them to be SUPER friendly and helpful. I recently had a warranty isue on some wetsuit boots and they responded and got me a replacement agreed with the manufacturer within 24 hours! The mark of a good business is how they deal with problems and these gys have way exceeded my expectations

12 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic!!!

We wanted to buy a Red Paddleboard 10' 6" and were told, by literally every supplier in the country, that there were no stocks and that it would be next year now. We registered on as many sites as we could to be informed when new stocks arrived. Within a week we were emailed to say stock was available. We ordered the paddleboard Friday afternoon and it arrived Monday morning ... fantastic ... thank you 😊

22 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very cool and very professional

I have oredred a number of items with this company over the years and always been extremley happy with not only the level of service but also their knowledge of all things surfing. I am not one for writing reviews but felt the guys at Secret Spot deserved this as they went above and beyond what one could normally expect on this last occasion. I ordered a new wetsuit based on the wetsuit companys size guide, it showed up the next day but was to big, the surf was pumping and was due to for the rest of the week so I was desperate for my new suit, rang the guys and they shipped me the correct size immediately, it arrived the next day and out I paddled, super happy and buzzing on the epic surf. Well done guys, I would love to take you out for a beer sometime!

22 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect customer service !!!

Bought a wetsuite from Japan and had some special requests and concerns. Secretspot customer service made a terrific job in timely answer all my questions.
Product was shipped immediately after payment and even though corona and brexit made shipping obviously difficult did the wetsuite arrive in Japan roughly ten days later.
Can strongly recommend to buy your stuff at secretspot.

25 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great store

I’ve shopped with Secret Spot for years. Great service in store and online. Really knowledgeable and helpful staff, as well as great brands in stock.
Highly recommend.

16 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

great customer service

Ordered an Xcel Infiniti wetsuit. Great customer service from start to finish. Sspot staff had great practical knowledge of the product and helped massively in finding what would work for me. Absolutely spot on. Couldn’t recommend enough.

24 november 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service team!

Great customer service team!

The team at SS were super responsive at all my questions before ordering a new board, and kept me updated on the delivery process (which was quick and everything was packaged well and safely upon arrival)

Will be back for another order in the future when the quiver needs an update!

Cheers

16 november 2020
Review zonder uitnodiging
Logo SecretSpot.co.uk

Antwoord van SecretSpot.co.uk

Thanks Justin,hope the board goes good for you.
Cheers

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service. I am new to surfing so didn't really know where to start but the guys at Secret Spot were really helpful and took the time to ensure that the products I choose would be best suited to what I needed. Would definitely recommend for choice of products and friendly knowledgeable service.

12 november 2020
Review zonder uitnodiging
Logo SecretSpot.co.uk

Antwoord van SecretSpot.co.uk

Thanks, enjoy your wetsuit.

Beoordeeld met 5 van de 5 sterren

Best in the business

Helpful knowledgable staff, superb quick delivery and another happy Rip Curl wetsuit customer. Have bought almost all my wetsuits from SS over the past 20 years or so, the best knowledge and service in the business.

12 november 2020
Review zonder uitnodiging
Logo SecretSpot.co.uk

Antwoord van SecretSpot.co.uk

Thankyou.

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