I'm beyond disappointed, frustrated, and angry with Bags. The idea is great but the execution is terrible. Here is my story. I met with a Bags salesperson in a Zoom where he told me th... Toon meer
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Lees wat reviewers zeggen
I would say it’s better prop firms than those other you-tubers prop firm like Lambo Raul and Mambafx . Because I’ve tried 2-3 times on their prop firm and it scams the crap out of me with the %30 rule... Toon meer
SECURE THE BAG is a legit Prop Firm! I passed both $100K Challenges successfully on the first try at 18 years old and now I am going to receive my first payout tomorrow. I thank Swaggy C for introduci... Toon meer
I bought a challenge but couldn't login to MT5 because the correct server didn't pop up for the broker's demo account by default. I didn't realize you have to select the server and change it ma... Toon meer
Bedrijfsgegevens
Info over Secure The Bag
Geschreven door het bedrijf
Contactgegevens
Verenigde Staten
- support@securethebag.com
- securethebag.com
4,1
Goed
536 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service fast and easy
18 januari 2024
This prop keeps rejecting my payment
This prop keeps rejecting my payment method. Tried several times. Will not be using this prop form anymore.
11 januari 2024
Great customer service!
Great customer service if you are facing technical difficulties. No longer than 5-10 minutes wait for a response with a diagnosis to your issue!
Swaggy you done well brother!
11 januari 2024
Servizio eccellente
9 januari 2024
Review zonder uitnodiging
Good firm
Great response time from customer service. Having trouble accessing my funded account but other then that i've enjoyed my experience with this firm
2 januari 2024
Really good
Good prop firm. Payouts COULD be faster but it’s good. Would like to have payouts directly to the bank instead from bitcoin but it’s ok I guess. Almost perfect customer service in my opinion. Really fast and good helping. Had no problems at all.
3 januari 2024
Had some issues with my trading…
Had some issues with my trading platform being wrong after purchase. I contacted their support and it was instant help. Within an hour of my first message they had sorted everything for me. So far great experience with this firm.
5 januari 2024
Won giveaway account and they're…
Won giveaway account and they're exceptional
4 januari 2024
Review zonder uitnodiging
YOUR SITE KEEPS GIVING ME MT4 WHEN I…
YOUR SITE KEEPS GIVING ME MT4 WHEN I PAY FOR MT5 YOUR SUPPORT TEAM IS SLOW!!!!!!
3 januari 2024
Antwoord van Secure The Bag
Dear Sheldon,
I hope this message finds you well, although I'm truly sorry for the inconvenience you've faced recently.
We're sincerely apologetic for the mix-up regarding the MT4 and MT5 platforms upon your purchase. Your feedback regarding the delay in support response is duly noted, and we deeply regret any frustration this has caused.
Upon reviewing your account and the situation, I'm glad to confirm that your current simulated account is indeed set up on the MT5 platform, as per your preference.
We understand the importance of receiving the correct platform from the outset. To ensure this doesn't recur, our team is committed to enhancing our checkout process and product selection clarity. Additionally, if there are any discrepancies in the received platform, reaching out to our support team promptly will enable us to swiftly assist with eligible platform changes on the same day of inquiry, subject to the terms for platform adjustments.
We genuinely appreciate your understanding and patience in this matter. Your satisfaction is vital to us, and we're dedicated to providing a smoother and more efficient experience moving forward.
Should you have any further concerns or require assistance, please reach out to our support team, who will be more than happy to assist you promptly.
Thank you for your ongoing support, and we look forward to restoring your confidence in our services.
Warm regards,
Secure The Bag Support Team
I purchased a challenge and I did not…
I purchased a challenge and I did not have an account nor logged in. I created an account and I am not able to access the challenge I just purchased
2 januari 2024
Antwoord van Secure The Bag
Dear Jasmin,
I hope this message finds you well.
I wanted to personally address the recent experience you had with us regarding your challenge purchase. Your feedback matters a great deal, and I sincerely apologize for any inconvenience caused by the delay in receiving your credentials.
Upon thorough review, it has come to our attention that there might have been a delay in the initial dispatch of the credentials. However, I'm pleased to confirm that our records show the credentials were eventually received and utilized for your simulated trading account. I'm truly sorry for the initial hiccup and any frustration it may have caused you.
Your experience is pivotal to us, and we're dedicated to ensuring such lapses do not recur. We value your trust and aim to provide a seamless and efficient service at all times.
Should you have any further queries or need assistance, please don't hesitate to reach out to our support team. Your satisfaction is our priority, and we're here to address any concerns you may have.
Thank you for your understanding, and we appreciate your continued support.
Best regards,
Secure The Bag Support Team
you get what you earn
very good service , you get what you earn , so don't worry , I'm happy with STB
2 januari 2024
Hasnain
Hasnain was useful, kind, and did his absolute best to solve my issue in good time. Thank you Hasnain. Give him a raise!
1 januari 2024
Review zonder uitnodiging
Ottimo servizio clienti
Ottimo servizio clienti, ma le condizioni non erano favorevoli per il mio trading.
31 december 2023
The support staff were very helpful and…
The support staff were very helpful and knowledgeable.
28 december 2023
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