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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I'm beyond disappointed, frustrated, and angry with Bags. The idea is great but the execution is terrible. Here is my story. I met with a Bags salesperson in a Zoom where he told me th... Toon meer

Beoordeeld met 5 van de 5 sterren

I would say it’s better prop firms than those other you-tubers prop firm like Lambo Raul and Mambafx . Because I’ve tried 2-3 times on their prop firm and it scams the crap out of me with the %30 rule... Toon meer

Beoordeeld met 5 van de 5 sterren

SECURE THE BAG is a legit Prop Firm! I passed both $100K Challenges successfully on the first try at 18 years old and now I am going to receive my first payout tomorrow. I thank Swaggy C for introduci... Toon meer

Beoordeeld met 4 van de 5 sterren

I bought a challenge but couldn't login to MT5 because the correct server didn't pop up for the broker's demo account by default. I didn't realize you have to select the server and change it ma... Toon meer

Bedrijfsgegevens

  1. Alternatieve financiële diensten

Info over Secure The Bag

Geschreven door het bedrijf


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

536 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 1 van de 5 sterren

Till now my experience is really bad

Till now my experience is really bad, I have experienced high slippage in price for example yesterday instead of losing 1.5% I lost 3.1% I dont know why But I am sure this is going to cause me to lose a challenge

20 september 2023
Logo Secure The Bag

Antwoord van Secure The Bag

Dear Abdulsattar,

Thank you for sharing your feedback with us, and we genuinely appreciate your perspective on your experience so far. We understand that experiencing slippage can be frustrating, and we'd like to provide some clarity on this matter.

In our simulated trading environment, our goal is to replicate real-world market conditions as closely as possible. This replication includes spreads and the potential for slippage, which can occur due to various factors such as the time of day, significant news events, and the level of volume and liquidity present in the markets. These conditions are inherent to the trading environment and can occasionally result in variations from the intended trade execution price.

We regret any inconvenience you've faced and assure you that our aim is to provide a challenging yet fair trading experience. We encourage you to reach out to our support team if you have any specific concerns or would like further assistance in navigating the challenges you encounter.

Your feedback is valuable to us as it helps us improve our services and provide the best possible trading experience.

Please feel free to get in touch with our support team to discuss any issues or questions you may have. We appreciate your patience and understanding as we continue to refine and enhance our trading environment.

Best regards,
SecureTheBag Support Team

Beoordeeld met 3 van de 5 sterren

My issues so far

I really love the platform and the way it is set in the prop firm.

My big concerns are
1. When entering and closing a trade it takes about 5 to 10 seconds to execute and that can be very drastic on the Risk Reward and all the rest

2. The spreads are very big I was trading the Asian session and London and I had to move to NY session thinking it will change but it is the same scenario.

Those are my big concerns.

13 september 2023
Logo Secure The Bag

Antwoord van Secure The Bag

Dear Jonathan Beni,

Thank you so much for your constructive review. We are delighted to hear that you are enjoying the platform and appreciate the structure of our prop firm.

We genuinely apologize for the issues you have experienced, and we assure you we are taking your concerns very seriously. Addressing your points:

Trade Execution Delay:
We understand the importance of speed in trade execution and apologize for the delays you've experienced. It’s worth noting that sometimes the delay in execution can be due to the device's connection attempting to communicate with the trading server. We recommend ensuring a stable and strong internet connection to mitigate such delays. However, we are actively working on optimizing our systems and servers to ensure faster execution times and improve overall user experience, minimizing the impact of any external factors.

Spread Sizes:
We acknowledge your concern regarding the spreads during different trading sessions. We continually assess market conditions to provide competitive spreads and are actively exploring avenues to offer more consistent and narrower spreads across all sessions, regardless of market liquidity, in our simulated trading environment.

Your concerns are paramount to us, and we are committed to making continuous improvements to meet your needs more effectively. Once again, thank you for your valuable feedback, and we look forward to addressing and resolving these concerns to enhance your experience with us.

Warm Regards,
Secure The Bag Support Team

Beoordeeld met 1 van de 5 sterren

Are there more instructions on setting…

Are there more instructions on setting up eightcap?

19 september 2023
Logo Secure The Bag

Antwoord van Secure The Bag

Dear Melissa,

Thank you for reaching out. We're sorry for any confusion regarding the setup process. To clarify, you do not need to set up anything with EightCap directly. Once you purchase a challenge from our website, securethebag.com, the checkout completion will lead to an immediate dispatch of demo account credentials to your email. Within this email, you'll also find step-by-step instructions on how to log in to either the MetaTrader 4 or 5 platform.

If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. Your experience and satisfaction are important to us.

Warm regards,
SecureTheBag Support Team

Beoordeeld met 5 van de 5 sterren

Customer service GOODY Goody

Customer service is efficient and speedy. I choose the wrong platform when signing up for thy account. Requested a change and it was complete less than 15mins. That's GOODY GOODY.

14 september 2023
Beoordeeld met 1 van de 5 sterren

untimely issue resolutions

been trying to get my name spelled right on my trader agreement for 4 hours now and they keep spelling it wrong It is irritating and lack of communication from teams.

11 september 2023
Logo Secure The Bag

Antwoord van Secure The Bag

Dear Dalainaa,

I hope this message finds you well. We appreciate your feedback and the opportunity to address the recent issue you encountered with your trader agreement.

First and foremost, we apologize for the inconvenience and frustration you experienced in the process of correcting the spelling of your name. We understand the importance of accuracy and effective communication, and we regret any delay in resolving this matter.

After reviewing your case, we have identified and corrected the error. Your trader agreement now accurately reflects your name. We have also sent you the updated agreement for your records. Please double-check to ensure that all details are correct.

Your feedback is invaluable to us as we continuously strive to improve our services. We genuinely appreciate your patience throughout this process.

If you have any further concerns or require additional assistance, please feel free to reach out to our support team. We are here to provide the best possible experience for you during your virtual trading journey.

Thank you for choosing us as your simulated trading platform, and we look forward to serving you better in the future.

Best regards,
SecureTheBag Support Team

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