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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Nebula's projectors are game-changers! They've brought my movie nights to a whole new level, making every experience unforgettable.

Beoordeeld met 1 van de 5 sterren

Dont buy! After buying a beamer on seenebula.com, I realized I bought the wrong model. When contacting the customer service, I was able to cancel the order direclty, however the money (€799,99) w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This product has no zoom capabilities BUT the key manual setting gives plenty of headroom to combat that issue, as for compatibility, visuals, sound and set up/ usage. It is the easiest, comfortable,... Toon meer

Beoordeeld met 1 van de 5 sterren

Purchased for £1500 purchased the 4k projector Lasted 18 months and went off , was told that I was out of guarantee and offered 20 % discount on new purchase soooo angry as it was so expensive .Don... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Elektronicabedrijf

Geschreven door het bedrijf

Home theater isn’t confined to the walls of your living room. At Nebula, we believe that it’s much bigger than that. It’s about the camping trip with your friends when you watched the superhero save the day. It’s about when you sipped wine with your partner and witnessed the first kiss between 2 star-crossed lovers. It’s about that backyard family movie night where you heard your kids’ high-pitched giggles and squeals. It’s about unlocking your imagination and moving your cinema anywhere. We’re committed to creating smart projectors that enrich your life with unique viewing experiences. No matter where you want to go, Nebula takes your entertainment there so you can let your imagination run wild and create unforgettable memories with those that you love.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

91 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 16% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,7

Alle reviews

(91)

24 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Premium build quality, performance and support!

The build quality looks and feels great and performs splendidly. Easy to setup although there was some settings tweaking needed to optimize for my specific use case. Luckily, techsupport at seenebula was as premium as the physical product. Very responsive with knowledgeable tips and setting changes.

30 juli 2025
Beoordeeld met 5 van de 5 sterren

Anker does it again

Anker does it again! So far I love the projector. Ease of use, portability make it a go anywhere TV. The power brick does get a bit hot, but I just keep it cool with a small fan. Had some small issues with software.... customer support is very responsive!

27 juli 2025
Beoordeeld met 5 van de 5 sterren

Schnelle Lieferung

Schnelle Lieferung, tolle Qualität, Beamer sehr leise , automatische Bildeinstellung, Google TV integriert, tolle Ton- und Bildqualität ☺️

25 juli 2025
Beoordeeld met 1 van de 5 sterren

Terrible costumer service

Brought a Cosmos projector 4 months ago, had problems so contacted costumer support, ive had so many emails constantly explaining the same problems even sending screenshots of my settings, sometimes it fails to connect to my soundbar via ARC, sometimes fails to connect to my WIFI, auto focus when startup even though that function is switched off, issues where software, so they sent a new projector out which i knew wouldn't resolve my problems, and it didnt, i was then told i had to take my old one to a post office to return it, like why am i having to go out of my way to sort there problems out ?, ive spent so much of my time and effort trying to resolve their issues i started to become angry and frustrated, thats when they started being rude and blatantly lying to me,
In 20 years of purchasing tech online ive never had such poor costumer service,
Cant recommend them nor write good things about this service

26 juni 2025
Review zonder uitnodiging
Logo Nebula

Antwoord van Nebula

First of all, we apologize for the inconvenience you experienced. We understand how you feel and thank you for sharing your experience, which helps us to improve.

We would like to clarify that our goal is always to provide a fair and satisfactory solution. If necessary, in order to expedite the resolution, please:

Provide us with your order number or support work order number, or respond directly to an existing work order where you are reporting a problem.

This will allow us to prioritize the review of your case and suggest alternatives that meet your expectations.

Thank you again for this inconvenience and assure you that we will resolve this issue as quickly and amicably as possible.

Beoordeeld met 3 van de 5 sterren

The device is working but dented

The device is working, but it’s dented and looks bad. It doesn’t feel like I’ve bought a new device that I’d be happy to own.

26 mei 2025
Logo Nebula

Antwoord van Nebula

We sincerely apologize for any inconvenience this situation may have caused you. We truly value your feedback and are committed to ensuring your satisfaction.

To help us address your concern more effectively, could you please share photos of the appearance defects you mentioned? This will allow us to thoroughly investigate the issue.

We will trace this matter back to its source and, if it is confirmed that the defect was due to an error on our part during manufacturing, we are eager to resolve this for you promptly.

Thank you for your understanding and cooperation. Please feel free to reach out if you have any further questions.

Beoordeeld met 1 van de 5 sterren

Purchased for £1500 purchased the 4k…

Purchased for £1500 purchased the 4k projector
Lasted 18 months and went off , was told that I was out of guarantee and offered 20 % discount on new purchase soooo angry as it was so expensive .Dont Buy it doesn’t last . I was told maybe dust or cooling mechanism but it’s out of guarantee nothing they can do but if I pay they will repair ..

1 april 2025
Review zonder uitnodiging
Logo Nebula

Antwoord van Nebula

First of all, we apologize for the inconvenience you experienced. We understand how you feel and thank you for sharing your experience, which helps us to improve.

We would like to clarify that our goal is always to provide a fair and satisfactory solution. If necessary, in order to expedite the resolution, please:

Provide us with your order number or support work order number, or respond directly to an existing work order where you are reporting a problem.

This will allow us to prioritize the review of your case and suggest alternatives that meet your expectations.

Thank you again for this inconvenience and assure you that we will resolve this issue as quickly and amicably as possible.

Beoordeeld met 5 van de 5 sterren

Top Service

Ich fühle mich bei Nebula gut aufgehoben. Man bekommt das Gefühl, dass man als Kunde geschätzt wird. Von der Bestellung, über die Lieferung und auch danach, wird man bestens betreut. Immer wieder gerne.

28 mei 2025
Beoordeeld met 5 van de 5 sterren

Amazing quality product and service

Amazing quality product and can’t praise it enough. Stunning picture quality and through my home cinema setup just makes the whole experience majorly better. Going from a 50” 4K led tv to a screen capable of 120” is a major difference, the projector is capable of bigger screen sizes as well😱 highly recommend. Delivery could be offered faster but still got here within a week, given a bank holiday in between, so I’m very happy with the service received.

16 mei 2025
Beoordeeld met 1 van de 5 sterren

Billing Issues:

If I could give them ZERO stars, I would. 1 Star is a bit generous for what my experience was.
Billing Issues:
Unauthorized Charges: I was charged for subscriptions or services that I didn't explicitly agree to or was unaware I had signed up for.
Hidden Subscriptions: I was led to believe they were making a one-time purchase, but I was subsequently enrolled in recurring subscriptions without clear notification.
Difficult Cancellation Process: I experienced difficulty canceling subscriptions. There is no clear option to cancel within the app. The cancellation process is unreliable. I had to write them an email because it is impossible to opt out or cancel.
Lack of Transparency: There is a lack of transparency regarding billing, with no purchase records within the app and a lack of receipts or confirmations for charges.
Customer Service Issues:
Unhelpful Support: I was completely dissatisfied with the responses I received. They were unhelpful or evasive.
Overall:
The Nebula app has very questionable billing practices and poor customer service. I felt misled and frustrated with the whole experience. Be very cautious when using the app, particularly concerning payment information and subscription services.

14 mei 2025
Review zonder uitnodiging
Logo Nebula

Antwoord van Nebula

Thank you for your review

I would like to clarify that we are
https://us.seenebula.com/,and we are a company that specializes in the production of projectors. We do not offer any subscription services, and we do not have an associated app that would require a subscription.

Can you please send us the your detailed charges to show the exact company name?

It appears there may have been a misunderstanding or a mix-up with another service provider. We kindly ask you to double-check if you have contacted the correct team regarding your subscription and the charges you have mentioned.

Furthermore, if you have noticed unauthorized charges on your account, we strongly recommend that you contact your bank or financial institution immediately to investigate the matter and to ensure your financial security.

We regret any inconvenience this may have caused and hope that the issue will be resolved promptly. If you have any further questions or if there is anything else we can assist you with regarding our projector products, please do not hesitate to reach out.

Beoordeeld met 5 van de 5 sterren

Size doesn't matter 😄

I done a bit of research before buying my projector. although sadly the Cosmos 4 se was outside my firefighter wage price range. I settled for the capsule laser 3. One word ....WOW !.the quality this little projector has is incredible so easy to use with great picture quality. Next bit of down time myself and the firefighters will have great night watching sports with a few beers . Excellent job in making this product!
Also can't wait to set up outside with the grandchildren

15 april 2025
Beoordeeld met 5 van de 5 sterren

Amazing

Amazing! Exceeded expectations. Product is so versatile and easy to use.

19 maart 2025

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