Heirloom Video Books Reviews 73

This is my second video book from Heirloom and I can’t say enough. The staff is great, especially Erin. So patient in helping me download the videos, selecting the background music! I highly recommend them it’s a beautiful gift one that my daughter and her family treasures

I ordered 3 video books from Heirloom as Christmas gifts for my parents and in-laws last year, but unfortunately, all of them arrived broken. So, I reached out to the company, and their customer service (shout-out to Francis Mae) was fantastic to deal with! I got the 3 books replaced in no time just before Christmas. I highly recommend this company! Their books are aesthetically pleasing and easy to work with. Lovely memorabilia for years to come. ❤️

I highly recommend Heirloom Video Books! It is a unique gift idea for any occasion. I purchased one for my granddaughter’s other grandparents and then purchased another for my daughter. I see myself ordering even more in the future, everyone absolutely loved them!

The customer service with this company is top-notch. They are highly responsive and super helpful. I was having issues uploading the songs I wanted to play on the books and all I had to do was contact them and they were right there to.

So if you’re looking for a unique gift idea, this is definitely it!

We ordered a book for my Mom this Christmas. I needed help to get it delivered by Christmas and sent an email to their customer service. I received a call back the same day! Everything was taken care of during that call and we received the book on time. It was my Mom’s favorite gift. It made the first Christmas without my Dad bearable.

Very easy process! The book is very nice and is going to be such a unique gift! I love how you can always change/add photos/videos to it even after you give the photo book. I was receiving a small error message on my end, I reached out, and they immediately were able to help me. Everyone was very nice and tech savvy! Would definitely purchase again for future gifts.

Heirloom was so easy to use and now I have the most beautiful book full of memories of my children. I got this as a Christmas gift for my husband and I know he's just going to love it. I also reached out to support at one point and received great help. Would absolutely recommend Heirloom!

I made a video book for my granddaughter and LOVE IT! The quality is amazing, the customer support was wonderful and the idea of being able to put videos in a book is invaluable. This book will be a treasure always. Thank you Alyssa and Zach for all your help!

First off, the finished product was absolutely amazing! The quality is top notch. I want to recognize the customer service and communications throughout the fulfillment process. The staff was absolutely amazing. I had to choose the expedited delivery, but even then my video book wouldn't arrive in time for the event. I simply contacted the customer service team and they fulfilled the order promptly and shipped it the same day to arrive in time. Mind you this was also tricky with the Thanksgiving holiday! Kudos to the team there!

The book are amazing. I was able to do photo and video of our beagle trip to Albany,NY and enjoyed Washington Park so much

Was very easy to download and put the pictures in the order that I wanted them and pick the music. Very fast shipping , It was perfect was like reliving that beautiful day all over again. I am giving it as a Christmas gift cannot wait to see them open and the expression on their face.

Amazing! We purchased this as a gift and were impressed with the quality. Definitely reccomend.

Aloha. The book was a great gift. Everyone loved it. I highly recommend it. Randee helped me with the finishing touches. Will definitely do it again.
Mahalo

Very easy flawless process!!!!

I wasn’t sure if my order went through and I got an error message when trying to view my order. So I emailed the company and they replied within/less than 48hrs letting me know what happened and sending me a new link to view my order processing. They were so kind and understanding, and answered any questions I could’ve had within the first message back. I will be using them again for more special occasions in my life, they are amazing and deserve recognition for this outstanding company they are running together.

I’ve recently purchased one heirloom book and about to order another. As a grandmother sometimes these creations are challenging, but with the help and support of a great team at SendHeirloom, I’ve been able to create a beautiful keepsake!

I ordered a video book. I received it and it would not charge once the battery died. When I contacted them, they sent out a replacement right away. The product is great and customer service is great as well.

I mistakenly read a bad review of a company with a similar name. As a result, when something went ‘wrong’ (which ended up being my email spam filter to blame) I was on edge. The head of the company personally reached out and smoothed things over and went out of her way to ensure the order was frictionless. It was really impactful. This is a solid company run by good people, highly recommend!!

I recently had an urgent need for several video books to be produced and shipped to our branch in Mexico. I reached out to SendHeirloom.com, and they absolutely delivered. Within just a couple of days, Heirloom printed beautiful video books, preloaded them with our company demo reels, and handled international shipping without a hitch.

Our team in Mexico received the books right on time, and they made a stellar impression with our client. The communication, quality, and pricing from Heirloom were all outstanding — I couldn’t be happier with the experience.

Whether you need video books for business presentations, weddings, or personal projects, I highly recommend Heirloom. They have their process dialed in, and the results speak for themselves. Thank you, Heirloom!

Incredible team, product quality very high, customer service quality very high.

I have ordered two video books from Heirloom for business purposes. The online portal to design and customize books is easy to use and includes a fairly robust set of options, like uploading custom fonts. We need these to be on brand with our organization, and we can achieve that. So we'll continue to use Heirloom!

We have had to work through customer service for a problem that was on our side of transaction, and customer service is responsive and kind ... couldn't ask for better.

Highly recommend Heirloom Video Books!

I received a video book with a defect that didn’t shut off. Heirloom was very responsive and sent a new book already preloaded with our videos/pictures. They had great customer service!