Sendible Reviews 21

Sendible's platform makes it easy for a one person marketing team to manage their social media presence online. An easy to use content calendar and reports hub helps me view the response of my posts. An added bonus is seeing my google analytics in the same platform. Sendible makes it easy to manage social media!

Horrible Customer Service.

Every Customer Success Manager we've spoken to has been nothing but positive and helpful. Always a great call.

Sendible was great to work with and had great customer service.

We are a not-for-profit comms department, supporting multiple internal clients, and had been using HootSuite for many years. As our Social Media needs grew, we found HootSuite's pricing model was going to double our annual expense, so we did a thorough market assessment to find a competitor that gave us the features we wanted on a more sensible budget.

Sendible was the standout option, and would have won the comparison even if cost hadn't been an issue. We started with the trial and then signed up about 3 months ago. So far it's been easy to use and very stable. The workflow suits organisations such as ours perfectly and facilitates review and sign-off very smoothly. And the value is excellent. I'm not sure we'd have been able to continue to expand our service as we have if not for Sendible.

I changed from a big provider to Sendible - and its working. I was paying over 3 figures a month to schedule content and was looking at ways to economise and found Sendible. Affordable and does the job with some neat extras. I particularly like the auto best time to post toggle.

My business has been using Sendible for many years. It continues to offer us a good all-encompassing service, which includes the option to publish content for a nationwide franchise with nearly 300 branches. Customer support has always been great and it's one of the very few companies nowadays where you get to chat to a live human being the first time around!

Sendible is intuitive and easy to use. Before Sendible, I used to avoid posting on social media; now it's fun.

The software is easy to use, and the price is right! I've been using it for a few years and continue to renew.

Sendible helps me schedule social media for multiple clients across multiple platforms. It's intuitive to use, comes with plenty of account space, and met all of my needs as a small agency consultant. I researched many other tools and Sendible was the best one for the price a few years ago. Haven't had any problems and I still use it to this day.

Sendible software has helped our businesss expand our SEO by ways of helping me post campaigns according to each business through scheduling. Also, because I can schedule weeks ahead, this allows me to have more free time toward operations.I have been using this product for about 3 years and it’s one of the best decisions we’ve made. I highly recommend this product for busy small business around the world.

I've been using Sendible for over a year now, and I can confidently say it is the easiest and most efficient scheduling platform out there. I like how you can schedule on multiple platforms and still have customization that works for each platform. I also appreciate that it tells me when the photo size may not be ideal for a given platform.

Every time I have a question, I receive a great answer. Really appreciate the Sendible team, especially Ann!

I was on my honeymoon when they, without warning, billed me £250. No tolerance for refunds whatsoever. Cannot afford that at this time of year at all and I would have cancelled if I had known. Do not use their service. They’re not even that good. Utterly unethical and heartless company with a mediocre product at best. Please, please, please save yourself the trouble of working with them. They do not care about you and just want you to renew automatically for significantly hiked prices.

Post Sales Support is the worst I've ever seen. Not only do they have 0 interest in lifting a finger to help you and solve your problem but they hide behind articles and legal policies. They bill you a day before your actual term date and have a 0 tolerance refund policy even if they're in the wrong.

Terrible Experience with Sendible Service

I am writing to express my dissatisfaction with my recent experience while attempting to downgrade my subscription with Sendible.

Despite multiple attempts, I found the process to be deliberately difficult and confusing. The steps to downgrade were not clearly outlined, and the navigation was intentionally obfuscated, making it exceedingly frustrating to complete what should have been a straightforward task.

From their layout and accessible help articles, it is inferred that an increase in users and the ability to "send for approval" was only possible with an account upgrade; therein, it is reasonable to assume when downgrading a subscription these users and functionalities are removed. However, I was charged an additional fee and lost all functionalities when querying this as a ticket. There was no easily accessible help article to support me with this query, so I was informed I had to manually delete each user. On completion of this task, I was told that I had to go in and manually remove each user once deleted, upon which I was offered store credit. I'm just simply communicating my dissatisfaction with being offered credit for a service in which I had already spoken to their complaints team of being both unsatisfactory and too expensive.

As a consumer, I am entitled to clear, accessible options for managing my subscriptions under UK consumer law. Specifically, the Consumer Rights Act 2015 mandates that services should be provided with reasonable care and skill. Making it intentionally difficult for customers to change their subscription options violates this principle.

Furthermore, the offer of store credit as compensation for this inconvenience is unacceptable. According to UK consumer law, when a service does not meet the expected standards or obligations, customers are entitled to a more appropriate form of redress, including refunds or adjustments to the service provided. Sendible’s refusal to offer a refund is in breach of UK Consumer Law, and the case is currently with the Ombudsman.

I urge anyone considering using Sendible to be aware of these issues. Their service is not only difficult to navigate but also fails to meet legal standards for customer care and service quality.

Not sure that this company will particularly care about customer reviews given their deeply unethical way of working. I've had 765 euros taken from my bank account to renew my subscription. I haven't used Sendible much in 2024, and certainly wasn't aware that i had auto-renew checked on my subscription. With no warning by email that my renewal was coming up, (regular ethical practice from other similar subscription platforms) I am now being repeatedly told that I have no recourse, despite contacting them within hours of receiving the invoice and seeing the money gone from my account. As a sole trader this is a huge chunk of cash for me to lose in this way and I'm astonished at their total lack of flexibility or understanding.... all communications from them have been totally disingenuous and rhetorical. If you want a laugh, check out the values they claim to espouse on their website. Spoiler alert... they are cutely wrapped around the acronym C.A.R.E.S.

Bad customer experience. Have cancelled my subscription and will never use them again.

The most confusing software ever used, a simple thing, try to post a video to test - can't do that, only button"send now" or "schedule", then, 'scheduling' didn't work?! UI is just confusing as hell. No option to customise thumbnail for Tiktok. No Playlist options for Youtube. Ridiculous! I've tried so many apps, this one is one of the worst.

At first, we didn't feel like tha customer support was the best, but they fixed it all by inviting to a videocall and simply handled everything so professionally and changed our minds. With the best care, they found the best solution for us.