Shades of Coffee Reviews 

459
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service. But you do not need to offer me special offers of a PID. If you check you records, I already have sourced one from you and it has been fitted and operational for quite some time.

Beoordeeld met 5 van de 5 sterren

PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Toon meer

Beoordeeld met 4 van de 5 sterren

Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Toon meer

Bedrijfsgegevens

  1. Koffie-apparaat leverancier

Geschreven door het bedrijf

Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

459 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,8

Alle reviews

(459)

55 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

A knowledgeable and trusted supplier

Shades of Coffee is my go to Gaggia Classic specialist shop. They stock items that through their experience the Classic use will need and they also have parts they have developed themselves to make the functionality of the Classic better. Great service, fast delivery, quality products.

12 juli 2024
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Antwoord van Shades of Coffee

Great to hear that you're loving what we do Pete - it's really appreciated. Enjoy your Classic and the coffee it makes.

Beoordeeld met 5 van de 5 sterren

Purchased PID controller mod for my…

Purchased PID controller mod for my Gaggia. Great product and when I needed help installing/troubleshooting it, seller was quick to help. I just purchased more mods for my Gaggia from him.

23 juli 2024
Review zonder uitnodiging
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Antwoord van Shades of Coffee

Glad we're helping you to drink great coffee!

Beoordeeld met 5 van de 5 sterren

Ade makes the Grade

we bought a Gaggia Classic about a year ago. It's a fabulous bit of kit and has moved us way beyond the nespresso pods we used to use every day. However, it has limitations. MANY of them. we found Adrian's company by chance. Ther main thing that struck me was that Adrian responded to my emails with information that was actually useful, which has become somewhat novel. He has given us great advice that has helped us understand what we need as amateurs in the coffee game. The bigger tray is fab, the steaming nozzle a game changer. We are about to order the PID, steamer and on/off switch. The great thing about the mods is that they don't damage the integrity of the original machine. He is very knowledgable and i suspect an electronics engineer type (sorry Adrian if this isn't the case). Godd guy, great business and I hope he's really successful with it.

22 juli 2024
Review zonder uitnodiging
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Antwoord van Shades of Coffee

Great review Dave - MrShades (Ade) usually hits the spot - hopefully just like your espresso does now!

Beoordeeld met 5 van de 5 sterren

The thing just work

The thing just work. Good website, items are in stock, quick processing of the sale, and the items arrive in good time. Exactly what you want!

12 juni 2024
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Antwoord van Shades of Coffee

Thanks Sean - enjoy your coffee

Beoordeeld met 4 van de 5 sterren

Very nice guys

Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpriced and silly Water Level Float and Digital Milk Thermometer. Also, because GB is better than everyone else, be prepared to pay the brutal VAT for those not living there. If you're going to order from them I'd advise waiting and getting all your items in one order to avoid extra fees

18 oktober 2023
Review zonder uitnodiging
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Antwoord van Shades of Coffee

Thanks for the review Michael - we use the float with our slim drip trays all the time (they don't work with standard drip trays) and many customers tell us that they love them and tell us to include them with every tray! Similarly we find the digital milk thermometer great, mainly as it beeps when you're at temperature but it's also very accurate and responsive.

Beoordeeld met 5 van de 5 sterren

Easy to use website

Easy to use website, ordering was simple and the parts arrived quickly

13 mei 2024
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Antwoord van Shades of Coffee

Many thanks - we aim to do everything as quickly and efficiently as possible; but if you ever spot areas where we could improve then we're eager to hear more!

Beoordeeld met 5 van de 5 sterren

They were great

They were great, i needed some extra but due to my machine being modded and they were super getting them to me!! Love shades of coffee!!

11 april 2024
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Antwoord van Shades of Coffee

and we love you too Beejesh! Thanks.

Beoordeeld met 5 van de 5 sterren

Pressure Gauge Kit

Ordered the Pressure Gauge Kit from Shades of Coffee. Kit shipped from UK to Canada using the postal system in 7 days from initial order. Kit worked well, and installed without any problems. Although you need small hands to work in the confined space of the Gaggia Classic machine.

10 april 2024
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Antwoord van Shades of Coffee

Thanks Vince - enjoy your coffee!

Beoordeeld met 5 van de 5 sterren

Very good shopping experience

Very good shopping experience. Prompt, pleasant, and efficient reply when I wanted to change my order. Good quality items, exactly as described. Shipped to NZ (untracked) in just under 2 weeks. Thanks!

9 februari 2024
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Antwoord van Shades of Coffee

It's great to see NZ shipping is pretty quick again now. Thanks for your kind 5* review Claire - and we hope you're enjoying your Classic and your coffee!

Beoordeeld met 5 van de 5 sterren

The products are amazing

The products are amazing, I ordered 2 portafilters and a Steam Wand Knob and thei look exceptionally. They came very well packeged as to preserve their shine.
The order was quickly ahipped, arrived very fast and in very good condition.
I am very pleased. I will definitely order more Gaggia parts in the future.

11 januari 2024
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Antwoord van Shades of Coffee

Huge thanks Daniel

Beoordeeld met 1 van de 5 sterren

Issue with product… don’t care

I am really disappointed in the lack of communication from Shades of coffee. I purchased a seal kit and a shower head for my Gaggia classic. I have purchased these from elsewhere before and never had an issue, however the group gasket from this kit would not fit. I have emailed 4 times about this issue and still no answer. I have since purchased exactly the same seal from another supplier and it fits perfectly. I feel like they know it’s an issue and are ignoring me! Just disappointing as I’ve tried to support what I perceive as a small UK business only to get treated worse than I would by large corporate Amazon!

24 januari 2024
Review zonder uitnodiging
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Antwoord van Shades of Coffee

Hi Dave - this is deeply concerning; as we’ve sent you two replies to your two emails that you’ve sent us. Both were within a few minutes of your initial email (one on Friday 26th and the other on Monday 29th). The second one referring to the first reply, and simply saying “We replied to your query on Friday - did you not see this?”. So we can only assume that either they’re going to a different email addesss to the one you’re checking or they’re ending up in your junk / spam folder… but please check. Concerning the group gaskets - there’s absolutely no issue with any of the Gaggia group gaskets that we sell, but there can be issues in getting them to fully seat within the group - and this is the information that we sent to you in our email replies. Hopefully this helps. If you can’t find any of our email replies then please reach out to us on our webchat and we’ll gladly send you copies of them and give you the full response interactively there.

Beoordeeld met 5 van de 5 sterren

Excellent experience

Fast delivery, quality products, well identified items. Highly recommended !

12 januari 2024
Logo Shades of Coffee

Antwoord van Shades of Coffee

Thanks - we really appreciate you taking the time to drop a review on here.

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