Shazam Reviews 

31
TrustScore 2.5 uit 5

2,5

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I actually have played with Shazam for about a year now. I have seen the issues with bonuses, & yes I lost winnings for betting over $10, Which it DID say in the Terms. So every bonus since... Toon meer

Beoordeeld met 1 van de 5 sterren

Biggest scam casino around, do NOT play they take more out of your account then they say they do and little to no wins not even sure if you can make withdrawls if you were to win but the withdrawls... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Shazam Casino is a joke. Recently I signed up using a referral code and due to the fact that me and the person who referred me live in the same household neither of us received the referral bonus.... Toon meer

Beoordeeld met 4 van de 5 sterren

Good casino with many different game options. Very kind and helpful customer service. Withdraw took a while but I dont mind. It took about 12h to the money ($30) to come to my bank account.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

31 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

2,5

Alle reviews

(31)

6 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Complete scam

Complete scam, as far as I can tell will only steal your money, have obscure rules about betting when you have received a bonus, and was told I have forfeited all my deposit (they are thieves) because I apparently did not read all of the page or more of small print prior to receiving a bonus. Do not give these people a cent, they are a website of offshore thieves designed to burn eager gamblers not aware of their thievery. I hope you read this before you give them a cent.

15 januari 2024
Review zonder uitnodiging
Logo Shazam

Antwoord van Shazam

Dear Owen,

Thank you for your feedback. Let us pay your attention that all bonuses have specific rules typical for the industry. Please be kindly advised that our bonuses have standard terms including the maximum bet amount during an active bonus - $10.

Terms and Conditions are outlined on the web-site for easy reference by categories. Additionally, our Customer Care is available 24/7 to provide assistance and respond to your inquiries.

Best regards,
Shazam team

Beoordeeld met 1 van de 5 sterren

If I could give NEGATIVE 100 stars

If I could give NEGATIVE 100 stars, I would. This site is, like most others (aside from their shills) have pointed out, a SCAM.

You CANNOT play MOST of the games on their site if you have an active bonus. I spent 30 minutes talking with "support" who claims that he doesn't have ANY INFORMATION in regards to which games can or can't be played. There's no way to sort/filter games by provider either. His solution to me in regards to figuring out which games could or couldn't be played? "click on each one and figure it out yourself." LMAO .... the only error you would get is a red box saying "something went wrong" and wouldn't load that particular game at all.

The impression that I got from this guy is that the information that is public...well, they're treating it as if it's top f'ing secret.

Asked to speak with a manager or 2nd/3rd level support (yea right like they'd have that), and was flat out told "the manager cannot assist you currently."

that's when I turned on full blown Karen mode and told him to f off and they're running a scam, etc. I just wish I would have read reviews before I even wasted my time with this site. Would have saved me so much trouble and elevated BP. lol

I did however find out that the $100 minimum withdrawal is true, and you have to deposit money to get money. I've seen this before, but in the late 90's/early 2000s, well before crypto was so mainstream. There's no reason a casino cannot process instant withdrawals in this day and age when a crypto withdrawal is requested. credit cards/bank wires? sure that's a good reason for the delay but not crypto.

and for the record, I was in mid bonus actually enjoying the few games I did get to work and had my balance up to $60 and cruising to complete the wagering requirements, but then thankfully this BS happened and saved me more elevated BP in the future once I was able to grind out the wagering requirements and ATTEMPT to cash out. I definitely will never use that site again, and they can go to h*ll for all I care. I wash my hands of them. I sure hope someone from their company reads this. I would love to troll the f out of them ;)

8 december 2023
Review zonder uitnodiging
Logo Shazam

Antwoord van Shazam

Dear Brian,

Thank you for your review.

First and foremost, we’re sorry that you had such an experience. We will consider your feedback regarding the website content as we are interested in providing a positive gaming experience for our users.

Please be kindly notified that as per Terms and Conditions of our casino if the maximum withdrawal amount of the bonus is lower than the minimum withdrawal amount which is $100, there is a need to deposit the difference in order to request a withdrawal.

Due to the high volume of players, the withdrawal procedure is organized and takes some time for pending request to be reviewed. However, we want to draw your attention that BTC withdrawals are almost instant after processed, while bank wire transfers or card transactions may still take up to 7 business days.

Our Customer Care would be happy to assist you, should you need any further help.

Best regards,
Shazam team

Beoordeeld met 1 van de 5 sterren

They give you free money to play with…

They give you free money to play with and if you win, you can only withdraw $50, which is fine, but their minimum withdrawal is $100, so you have to deposit $50 of your own money and then meet more playthrough requirements and they won't look at your verification documents until you make that deposit! I'm smelling scam all over

1 december 2023
Review zonder uitnodiging
Logo Shazam

Antwoord van Shazam

Dear Sherry,

Thank you for addressing your query to us.

Please be kindly advised that the main purpose of a no deposit bonus is to give players the opportunity to test games. As the minimum withdrawal amount in our casino is $100, there is a need to make a deposit to cover the difference for withdrawal request. Also, according to the Terms and Conditions, a Customer has to make at least one deposit to be able to request a payout.

Concerning withdrawal documents, please be aware that the Finance Department needs to verify the deposit option before withdrawal, which may be done after making a deposit.

In case you need any further assistance, feel free to contact our friendly Customer Care 24/7.

Best regards,
Shazam team

Beoordeeld met 1 van de 5 sterren

Biggest scam casino around

Biggest scam casino around, do NOT play they take more out of your account then they say they do and little to no wins not even sure if you can make withdrawls if you were to win but the withdrawls definitely take longer than a few days or weeks to deposit, sites like chumba, funzpoints, luckyland slots all work! And don't take more than you're purchasing

Edit few weeks later: they deleted my account! Even tho when I tried to go through their support chat to delete my account they were making me jump through hoops just to delete my account! 😅 most likely after reading my review of their shat scam website they put my cancelation request through without a problem 🤣

25 november 2023
Review zonder uitnodiging
Logo Shazam

Antwoord van Shazam

Hello,

Thank you for your feedback. We apologize for any disappointment you may have experienced.

Please be kindly advised that we do not apply any fees from the side of the company whatsoever. Since this is an international transaction, some fees may be applied on processing side (please refer to article 20.2 in Terms&Conditions).

Please be also informed that the withdrawal process is organized and adheres to the time frames specified in the Terms and Conditions.

Should you have any questions our friendly Customer Support team is always ready to assist in chat / over the phone / by email.

Best regards,
Shazam team

Beoordeeld met 1 van de 5 sterren

It’s a scam

It’s a scam, they won’t let you withdraw till you provide all of your info with your private info, then you might get fraud the next day, then they gonna ask you for the info again if you are still winning, but they will get on it right away if you lost all of your money, and they payout is so bad, 10x win bonus and take over 300 spins for one bonus, don’t bother bro, save yourself money and time

2 november 2023
Review zonder uitnodiging
Logo Shazam

Antwoord van Shazam

Hello Jay,

Thank you for your feedback.

Please be kindly advised that according to the Terms and Conditions of Shazam Casino, all the customers are required to send in identification documents prior to making a withdrawal and list of such a documents is mentioned in article 20.15 of Terms&Conditions. The reason for it is that safety of our clients is the highest priority for us. We treat a withdrawal process very seriously, and our main concern is to insure that the funds reach the client`s card, bank account or BTC wallet. We need to be sure that exactly a person who created an account with the casino will receive the winnings but not somebody else.
We can guarantee that your personal and financial information remains 100% secure and confidential.

Our Customer Care would be happy to assist you, should you need any further help.

Best regards,
Shazam team

Beoordeeld met 1 van de 5 sterren

Absolute bull

Absolute bull, I had to wait a week for them to accuse me of cheating and saying that I had to forfeit my winnings, after several emails and 3 weeks later they say oh we made a mistake and put if back into the gaming account. Now I have to wait all over again for them to decide for a week if I can withdraw it again. Complete garbage, customer service is anything but and rude, i will never play at this casino again!!!!!

31 augustus 2023
Review zonder uitnodiging
Logo Shazam

Antwoord van Shazam

Hello,

Thank you for your comment. Please be kindly advised that, unfortunately, purchasing features were not reflected in the gaming history. The amount was shown as an ordinary bet, which was higher than $10, and led to deduction of the winnings, since was considered as violation of the bonus terms. However, the whole amount was returned to your gaming balance right after you have advised us about features. A new payment was requested by you afterwards and checked by the casino in the established timeframes.

Best regards,
Shazam team

Beoordeeld met 4 van de 5 sterren

Absolute banger

Good casino with many different game options. Very kind and helpful customer service. Withdraw took a while but I dont mind. It took about 12h to the money ($30) to come to my bank account.

7 juli 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Just TERRIBLE! Weeks and still waiting on small withdrawal, rude staff

Terrible! I’ve already been waiting OVER a week for a measly 117$ withdrawal and now they are quoting me 7 business days MORE to wait, and on top of that they are lying and blaming the wait on it being an “international transaction” when I do bitcoin so it does not take that long. On top of that, the chat “manager” Heather offered no help and was just RUDE rude rude, spiteful, condescending, can’t say enough bad things about her behavior. Do not make the same mistake I did and deposit here. Super slots and bet online will make first time withdrawals in less than 12 hours you will see them in your account, so there’s no reason to spend your money with people who take zero accountability or responsibility or even care when it comes to your money..

15 juni 2023
Review zonder uitnodiging
Logo Shazam

Antwoord van Shazam

Dear Rebecca,

Thank you for addressing your query. Please be kindly advised that according to the casino Terms&Conditions, all the payment requests are approved within 7 business days. The BTC transactions themselves can be processed up to 24 hours. As we can see, the payment was requested by you 6/15, was approved by us 6/22, and arrived 6/23.

We want to apologize for the unpleasant experience while receiving the assistance. Please be assured that we will put all the efforts to exclude such situation in future.
Should you have any questions, please contact our 24/7 Customer Support team.

Best regards,
Shazam team

Beoordeeld met 1 van de 5 sterren

Absolute basura

Absolute garbage!!!
Hidden fees taken on crypto deposits but they claim they don’t take any fees but btc fees are reimbursed later. That makes no sense. They probably give them back cuz no one wins anyways.
Promotions tab never works, you have to chat with them before getting any of the daily free spins. the live chat actually reply’s fast, I wouldn’t play here though, there’s one game I play a lot and it’s definitely nerfed here. The actual site looks pretty good visually but don’t be fooled

25 mei 2023
Review zonder uitnodiging
Logo Shazam

Antwoord van Shazam

Dear Jimbo,

Thank you for addressing your query to us. Please be notified that as per the casino Terms&Conditions, we do not charge any deposit or withdrawals fees. However, a bank or payment processor may charge additional processing or exchange fees (please refer to article 20.2 in Terms&conditions).

We are extremely sorry that you have experienced some technical problems with the website. Please be assured that we are doing all our best to eliminate such situations in future.

Best regards,
Shazam team

Beoordeeld met 1 van de 5 sterren

Complete SCAM.

Complete SCAM.

I played through my welcome bonus with max cash out of $50. But when I asked how do I withdraw it, I was told that I must make at least $50 deposit, then I have to wager my deposit at least once, and if I lose it oh well... but if I win anything from that deposit, my maximum cashout will be calculated as $50(bonus money) + $50(deposited money), making it $100 in total. EVEN IF I WIN FROM MY DEPOSIT.

Basically, I have to risk my $50, hope that I don't lose it, but if I do, the only way for me to withdraw the money if I can get back up to $100.

Absolutely unacceptable, to make me risk my money in order to withdraw the winnings from the welcome promo!

23 mei 2023
Review zonder uitnodiging
Logo Shazam

Antwoord van Shazam

Dear Norman,

Thank you for your feedback. Please be kindly informed that the main purpose of a no deposit bonus is to give a Client the opportunity to try out the games and the possibly to pick the favorite ones prior to making a deposit.

According to the casino Terms&Conditions, a customer should place at least one deposit to be able to request a payment. Such a condition is a standard requirement for the industry. In case the cash out limit of a bonus is lower than the minimum withdrawable amount, which is $100, the difference has to be deposited to be able to submit a withdrawal request.

Should you have any questions, our Customer Support team is always ready to assist in chat / over the phone / by email.

Best regards,
Shazam team

Beoordeeld met 1 van de 5 sterren

ShaSCAM

Shazam Casino is very shady, just FYI.

Yes they actually DO follow through with withdrawals. However…

—if withdrawing crypto, their daily limit is NOT $2000, it’s $500.

—you can only have one pending request at a time

—approval takes 7-10 days.

*FURTHERMORE* — and this is the part they don’t tell you — the casino reserves the right to SPLIT UP your (already limited) withdrawal AS THEY SEE FIT. Meaning they will give you $300 of that $500, and put the other $200 back into your account. Now you can withdraw that $200 if you wish, but you have to go through the whole process of waiting 7-10 days for approval again. And who’s to say they won’t just split it up again???

This is a tactic they use so that the remainder of your initial withdrawal stays behind so you give into temptation and play it down. And I’m sure it is the reasoning behind splitting it up too. They probably crank down the RTP for your account so that this is achieved swiftly.

Oh and on top of that, after you win say, $1100 but only get $290 because of all the splitting and waiting and because your impatience gets the best of you so you play jt down to zero, they also reserve the right to limit your promotional privileges to match bonuses “based on your gaming activity” because depositing several hundred dollars and then losing most of it back to the casino isn’t satisfactory enough.

So ye have been warned. #justsayin #psa

20 september 2022
Review zonder uitnodiging
Logo Shazam

Antwoord van Shazam

Dear Corey,

We are grateful for your comment. Please note that according to the casino Terms & Conditions, all the customers are allowed to withdraw $2000 in total per week. However, as it is stated in section 20. Payment Terms of our T&C, we reserve the right to divide the payments into parts. The amount of installments as well as the games allowed are predetermined by the gaming and depositing activity.

As for the timeframes, please be kindly advised that all the payment requests are processed within 7 business days.
Should you have any questions, please contact our 24/7 Customer Support team.

Best regards,
Shazam team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer