SheGlam.com Reviews 

Worst company ever! Please avoid!
My husband ordered a very expensive Rick and Morty cheap make up set for my daughter and instantly we tried to cancel as she has sensitive skin. We emailed the company and filled in a contact form detailing the reasons for an urgent cancellation.
This was just 2 hours after the order was made.

Everything got ignored and we got a dispatch email a few days later in the knowledge that they don’t even offer a refund for makeup products. So this cheap makeup product costing £85 no less is now on its way and we have no recourse. Total scam. Beware!

Bestellung kam nie an.
Habe nun schon die zweite Mail geschrieben allerdings ihne erfolg

Lieber wo anderes bestellen. Echt mühsam der Ware oder dem bereits bezahltem Geld nachzubauen

Desidero segnalare la pessima gestione della spedizione (GOFO Italy)e del successivo supporto clienti. Nonostante la precisione delle indicazioni fornite in fase d'ordine (comprese le foto della scala e delle cassette postali), la merce è stata recapitata presso un indirizzo errato. Il servizio clienti di Sheglam e la ditta di trasporti non hanno offerto alcuna soluzione concreta. Inizialmente hanno preteso la verifica di riprese da videocamere di sorveglianza condominiali ; successivamente, hanno tentato di giustificare l'errore allegando una foto della consegna che palesemente difformi rispetto a quelle allegate. Il risultato è che il consumatore viene privato sia del prodotto che del denaro speso senza alcuna tutela, mentre l'azienda e la ditta di trasporti fanno ricadere sull'utente finale tutti i rischi dei disservizi da loro stessi creati. Si tratta di un comportamento inaccettabile e commercialmente scorretto. A tal proposito, ricordo che ai sensi dell'art. 61 del Codice del Consumo (D.Lgs. 206/2005), il rischio di perdita o danneggiamento dei beni si trasferisce al consumatore soltanto nel momento in cui quest'ultimo entra materialmente in possesso dei beni, e il venditore risponde sempre dell'operato del vettore da lui stesso scelto. Di conseguenza, la mancata consegna comporta un palese inadempimento contrattuale da parte della società. Di fronte a questa totale assenza di tutela e alla condotta vessatoria nei confronti del consumatore finale, valuterò di effettuare una segnalazione formale presso l'AGCM per pratica commerciale scorretta.

okay but the twilight collection is seriously the best though, i got the full collection and i'm obseeeessed

Wow! Ich bin gerade was Kosmetik, Düfte und Make-up angeht ein Luxusjunkie (trage eig nur Dior und Lancome) und Sheglam hat mich derart begeistert! Die Formeln der Lippies sind soo schön pflegend und cremig, die Inhaltsstoffe sind super clean und überhaupt wirkt alles sehr hochwertig! Ich bin begeistert und habe wohl meine neue Lieblingsmarke gefunden! ❤️ Die Lieferung dauert etwas länger, aber das ist es mir wert.

Order never received, cannot. Contact customer service due to error on their contact us form
Company is a con

I couldn’t reach out to the customer service . Order cancellation required and the website is not a friendly user

Website That Actually Works! This site is so easy to navigate. My order showed up exactly when they said it would.

Matte Lipstick That Doesn't Suck. Finally a matte lipstick that doesn't make my lips feel like the Sahara desert! It stays put without fading and actually feels comfortable.

Products are great, but the customer service is a disaster. They have a system problem, so when I entered my address in the order, and I sent it, the order was created without the first line of the address, which made it totally undeliverable for this reason. I contacted them to change my address, they said they cannot change it and explained to me the steps to change it for myself, but the problem is that you cannot edit the order address, and they kinda delusionally refused to believe this. I kindly asked them to cancel the order so I could make a new one, but they never replied. Customer service is terrible; if you have problems with your order, you won't get real help.

Meine Tochter kennt die Kosmetik von Sheglam aus dem Drogeriemarkt dm. Auf der Suche nach schönen kleinen Produkten für das Osternest habe ich direkt bei der Homepage bestellt. Ich bin davon ausgegangen, dass es sich um eine zertifizierte Kosmetikmarke handelt, die nach deutschen Richtlinien überprüft ist und dermatlogisch einwandfrei ist, da sie ja auch im deutschen Handel angeboten wird. Nach Erhalt des Paketes habe ich mit Entsetzen festgestellt, dass Sheglam zu dem Fast Fashion Riesen Shein gehört. Das bedeutet, die Kosmetik entspricht nicht den deutschen Standards oder ist EU-zertifiziert. Der Konzern steht aufgrund massiver Umweltbelastungen, mangelnder Transparenz und fragwürdigen Arbeitsbedingungen stark in der Kritik. Natürlich möchte ich ein solches Geschäftsmodell zum einen nicht durch meinen Kauf finanzieren, zum anderen möchte ich billig produzierte Chemie nicht auf der Haut meiner Tochter. Da wie in anderen Bewertungen beschrieben eine Rücksendung unmöglich ist, habe ich den kompletten Inhalt nun entsorgt. Ich rate sehr zur Vorsicht, auch bei den in Deutschland erhältlichen Produkten bei dm. Welche Produkte aufzunehmen, widerspricht vollkommen meinem Bild, dass ich lange Zeit von dm hatte. Diese Drogeriekette ist außerdem zuletzt sehr negativ durch ihre Nähe zur AfD aufgefallen, so dass mein Vertrauen in das Geschäftsmodell von dm sowieso stark erschüttert ist. Ich kaufe nur also lieber Kosmetik, die zwar auf TikTok nicht so erfolgreich ist, aber zumindest frei von Tierversuchen ist und keine Hautirritationen auslöst.

Sheglam erstattet mir trotz Rücksendung mein Geld nicht zurück… Paypal hilft auch nicht. Nie wieder!!!!

Blush that's actually perfect.This liquid blush is literally everything. It melts into my skin so smoothly and gives me this gorgeous natural flush that lasts ALL day

I was concerned due to the reviews however I thought I'd try something small as the resale on the Adventure time products are so high, it was a waste of time
The items they allegedy sent was immediately returned to them (I found this out through an external tracking site) not through any communication from Sheglam
I attempted to contact them through the website however the contact form is defective and the email address provided on Google is ignored
I got through to them through the Instagram account and they tried to partially refund me instead of giving a full refund even though a full refund was offered
If it's not processed by tomorrow im going to the ombudsman. Absolutely useless scam

Sono veramente molto dispiaciuta ed arrabbiata. 1° ci vuole più di 1 mesi, la consegna, 2° o comprato 5 produtti , arrivato solo 2 , ho speso 44,95€ . 3 ° non riesco a contattare nessuno nella loro, perché ci sono delle domande, da rispondere e quando sei nella domanda " INSERISCI IL COD. DI COMPRA " si blocca. Poi il colore del fondotinta non è quello che io o ordinato, quindi per me ,stato una BRUTTA SPERANZA.

Impossible to contact customer service! My order arrived, the curler is faulty and does not switch on at all, literally straight out of the box. Annoyingly it has a EU plug too and not a UK one... anyway. When attempting to return for an exchange or refund it asks for your order number, but you cannot type this number in. It wants you to select it from a list, a list it refuses to load at all on any platform. So I cannot contact customer services and I am stuck with a dodgy unworking, no use to me curler with no way of contacting for an exchange or refund. Won't be ordering ever again.
Order number: sheglam-2188763

Im tired of these companies portraying a UK company when goods are sent from China... Try order maybe from Amazon etc & not on their website... Ordered 5 days ago & only just shipped from China (only knew this from airport code etc) so Heaven knows when the order will arrive... My fault for not reading reviews I guess. UK customer...

Its a scam they said my order was delivered and it went out it wasnt delivered even tho i got a mail this is totally a scam. I do not recomend you guya to buy anything from there

Order hasn’t arrived and they have admitted this but refuse to refund as they claim I have a bank dispute raised which I don’t