Pros: Customer support was great! Readily helped with questions regarding instructions and getting correct floor kit. Cons: Directions were hard to interpret in some areas, especially which pilot... Toon meer
Bedrijf heeft geantwoord
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Sales person Anthony was informative and made great suggestions In selecting the correct shelter for my boat.. the material was definitely an upgrade from the shelters at retail stores.I bought th... Toon meer
Bedrijf heeft geantwoord
I was disappointed to have my shelter tarp tear at seam after only a few months, but it was quickly resolved. I'm not looking forward to putting another tarp on, but I am glad it is being replaced. Yo... Toon meer
Bedrijf heeft geantwoord
I had an old Shelterlogic shelter, I got from a friend 10 years ago, stored in a shed. Of course I had no idea how to set it up. I found a 6 digit number on a tag and one email to Sofiane at Shelterlo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
Contactgegevens
Callender Road 150, 06795, Watertown, Verenigde Staten
- 1-800-932-9344
- info@shelterlogic.com
- shelterlogic.com
4,4
Uitstekend
442 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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La qualité de votre employée Kelly est…
La qualité de votre employée Kelly est une personne très à l`écoute de notre besoin. Kelly donne un service inpeccable, elleest très souriante au téléphone rapide et courtoise
19 april 2026
Review zonder uitnodiging
Thank you for great service!
Lynn assisted with finishing out my order. She was friendly and got the job done for me. Appreciated her quick assistance to close out my order and get it to shipping. Thanks Lynn and Shelterlogic!
20 april 2026
Review zonder uitnodiging
Service from rep was excellent.
Service from rep was excellent.
However, the product quality of the regular cover for Garage in a box is terrible. On my fourth cover and the last one only lasted 14 months or so, maybe less. The sun seems to eat it, then is splits, tears and blows away.
My 5 stars is for the gret service from rep. Qualirt would be 0.
1 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Mark,
Thank you for your feedback on our service. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss this in more detail, please feel free to call us at 1-800-560-8383.
Thank you for choosing ShelterLogic!
I needed a replacement part for my canopy.
I needed a replacement part for my item, and the customer representative was friendly, helpful and I was able to fulfill my purchase will speaking with her on the phone. Quick and easy, the tracking of delivery is greatly appreciated.
16 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Pauline,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Sojag is a good product
it helps that Sojag is a good product. My only beef is that you wouldn't honor/match the lower price online. Now I have to wait until stock comes in for 2026 and like everything else prices will jump. The product is great so here's hoping.
17 oktober 2025
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Neil,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re pleased with the quality of the Sojag product, that truly means a lot to us.
We understand your frustration regarding the pricing and the difficulty of matching a lower online price, as well as the disappointment of having to wait for restock. We sincerely apologize for any inconvenience this has caused. While pricing and availability can sometimes be influenced by factors beyond our control, your comments are valuable and will be shared with our team as we continue to review our policies and improve the customer experience.
Thank you again for your patience and for choosing Sojag. We’re hopeful that once your structure is available, it will meet and possibly exceed your expectations.
Best
The Sojag Team!
Great Customer Service!
I was unable to find the specific replacement cover that I needed online, so I called in. Anthony was not only helpful, but very knowledgeable and was so enjoyable to work with! He made the process smooth and easy. The cover was delivered on time and in the perfect size.
19 maart 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Sydney,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Sales person Anthony was informative …
Sales person Anthony was informative and made great suggestions
In selecting the correct shelter for my boat.. the material was definitely an upgrade from the shelters at retail stores.I bought the shelter last fall,we had quite the winter in Ontario with alot of snow and the shelter handled it well.
16 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Antonio,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
Interest in a Gazebo
The person I spoke to was very helpful and sent me great information for the products I was interested in!
10 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Carolann,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
I Had an old Shelterlogic shelter-And no assembly instructions
I had an old Shelterlogic shelter, I got from a friend 10 years ago, stored in a shed. Of course I had no idea how to set it up. I found a 6 digit number on a tag and one email to Sofiane at Shelterlogic got me a set of instructions the next day. Talk about quick service! Did not expect such a quick and pleasant experience. Much appreciate your help Sofiane!
13 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Elton,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Sofiane for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
Good customer service
I bought a gazebo on marketplace and was able to get a PDF copy of the manual very easily by a quick call to the company.
25 februari 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Sandra,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
I've asked the same couple of basic…
I've asked the same couple of basic questions for 2 emails and they have not been answered and this is not acceptable. This doesn't give me confidence in the company.
2 maart 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Chiroken,
We’re sorry to hear about your frustration. Customer satisfaction is very important to us, and we would be happy to assist with your questions. Our customer service team is available by phone seven days a week at 1‑800‑560‑8383, and they’ll be glad to help you with your request.
We look forward to assisting you!
Best,
The ShelterLogic Team!
Great Customer Service
I have bought a tent and a couple sets of walls/doors from Shelter Logic with Anthony helping me out every time. Anthony was great to work with, when we had a storm come through and ruin a new set of doors he sent us out a replacement set for free. I will definitely be reaching back out to Anthony when I need a new tent.
5 januari 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Rudy,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
Your response and delivery
Your response and delivery, but the material is defecient as to sturdyness. In the process of assembling the building, we had 40+ MPH winds, which destroyed the frame. Fortunately, my insurance is working for me at my loss.
13 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi James,
We are very sorry to hear about this! Customer satisfaction is very important to us, and we would be happy to assist with any questions you may have. Our customer service team is available by phone seven days a week at 1‑800‑560‑8383, and they’ll be glad to help you with your request.
We look forward to assisting you!
Best,
The ShelterLogic Team!
Great
Great, knowledgeable, and friendly representative in Kim Nelson.
16 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Michael,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
No response at all
No response at all, only to rate, so I would say not even 1 star but have to give it.
1 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Margaretha,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
Shelterlogic come to rescue!!!…
John and Kim have been amazing they have helped us so much. I have reached out to them when my situation was impossible they came though for us in the biggest way they could have by helping us with our damaged sheds from the terrible storms they made us feel so releved from our sitution there help was so great. I give the copy 10-10 thanks
30 maart 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Val,
We are so pleased to see that two members of our Team was able to resolve your issue quickly and efficiently. We will be recognizing John and Kim for their efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
I received the answer to my question…
I received the answer to my question very efficiently and in a timely manner.
2 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi James,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Very good customer service
Very good customer service , Easy to get in touch and called back promptly Haven't received product yet
13 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi BM,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Best,
The ShelterLogic Team.
Defective end covers warranteed
I bought an upgraded replacement cover, and it was delivered promptly...as it was still cold out, I didn't get to install it for a few months.......I got it installed and all seemed ok. Then I noticed I could see light through the "ends", there were pinholes where the material had been folded. I sent pictures of the pinholes and the very same day they ordered replacement end pieces. I received them and got them installed within a couple weeks total time. I was amazed (and pleased) that there are still companies out there that value their customers. I've used their products for several years and had no problems. It's good to know how much they stand behind their products.
30 maart 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Gilbert,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
Fast delivery and high quality gazebo curtains
I had to order replacement curtains because my previous ones were getting old and finally ripped after a bad a windstorm. This company was easy to do business with, and my replacement curtains are high quality. I am somewhat disappointed they discontinued the clear curtains, but the solid grey is a growing on me.
10 april 2026
Review zonder uitnodiging
Antwoord van ShelterLogic
Hi Matt,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
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