Shinzobrand Reviews 

i honestly had a great experience & i received my items within like 5 days of ordering. Loved one of the items i got & the other didn’t fit quite right so i sent a customer service request & they responded quickly & i returned the item for store credit. definitely intend to continue to support this brand!

Awesome clothing

Great brand. Fantastic clothing and the coolest style not to mention the quality!Ordered and it arrived so quickly. Highly recommend. Will order again.

The Service is great because, they kept me updated the whole time the team is very friendly and respectfull.

I purchased a jacket from this store and I was unsure what it would be like based on some of the negative reviews but it arrived so quickly and the quality is amazing. I don’t know what the other reviews are talking about as my experience has been great. Will order again.

Such a cool brand! The quality is amazing. I ordered the wrong size and the Australian support team made the exchange process so easy and quick. I would highly recommend.

Great quality cloths I got and custom service was awesome they were really helpful

Products are great, customer service is better!

Shinzo and their customer support team was extremely helpful and diligent throughout the whole process.

I ordered a jacket for my boyfriend on black friday, there was a slight delay but i had really good communication with customer support, didnt feel left hanging and took my concerns to consideration. Really good quality. If you wanna give someone else or yourself a special present this is it!!!

Being said that the item “is actually out of stock” 3 weeks after buying it, that’s just embarassing

Brand is not actually based in the EU despite happily appending eu infant of there domain name expect to pay 40% extra on the price seeing as it will be imported from outside of the EU into from the UK

The goats. 10/10 experience, amazing quality.

Super fast customer service response, very kind, assuring and informative. I hope I can buy from them soon :)

Thank you for being so supportive and patient with me throughout all of this. It’s true that there were some issues, but the customer service was impeccable — they replied to every one of my emails daily. I honestly wouldn’t know what else to say except thank you

Do not buy from this company. I have spent the last half a year dealing with the most dishonest, bad-faith customer service I have ever experienced.

I bought a pair of £93.81 trousers that suffered catastrophic hardware and fabric failures within just 7 to 8 light wears. The buckles snapped, a button fell off, and a hole tore in the fabric. Instead of taking accountability for a defective premium product, Shinzo dragged me through a 7-month maze of shifting goalposts and fabricated excuses:

1. The Ghosting: They completely ignored my emails for weeks, later admitting an inbox was left "unattended" because an employee went on holiday. This lack of response forced me to open a bank chargeback.
2. The System Lies: They repeatedly claimed their "system" prevented them from issuing a refund while the chargeback was active , and that they had to wait for the bank to decide. I provided them with direct proof from my bank stating this was false and that Shinzo could accept the chargeback at any time to resolve it.
3. The Retroactive Policy: Once caught in that lie, they suddenly demanded the physical trousers be returned before they could proceed. A representative explicitly admitted in writing that this mandatory "store policy" was never mentioned to me during months of prior correspondence.
4. The Final Betrayal: Because the garment was unwearable, I thought it had been thrown out. However, I recently found the trousers packed in a box in my cellar. I immediately emailed Shinzo to say I could meet their final demand and asked for the return shipping label so we could close the case. Their response? The exact second I met their condition, they changed the rules again. They refused to provide a return label and told me that even if I paid out of my own pocket to ship their defective product back, a refund was "not guaranteed".

This company operates with absolutely zero integrity. They will sell you a product that falls apart in weeks, lie about their payment systems, enforce secret retroactive policies, and then refuse to honor their own terms when you comply with them. A completely absurd and shameful business. Stay far away.

I waited over 20 days to receive a Denim clasp jacket, and once it arrived, it was the wrong size (ordered size M, they sent me XS), and I am still waiting for a reply from customer service.
Horrible brand, never buy from them.

High quality garments & customer service has been A+ since my experiences with the brand recently. Product is all priced accordingly due to the level of detail of all the pieces and shipping was as per their deadlines outlined on socials/website - love!

I just bought a pleated trouser and I couldn't be more happy with what I received<3
I know the brand have some issue with the delivery before but they fixed it all now, received my parcel in just 2 days!
You guys should give it a try, it really worth the hype, can't wait for next collection

First time buyer and I bought, The Wool Trench coat and the Workwear Jacket and after minor delays, I was more then impressed with the quality of the jacket compared other mainstream brands I have ordered from recently.

Can’t wait for the next drop will be buying again!!