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ShipMate makes it effortless to ship purchases from Japan anywhere in the world, all from your smartphone. Built for travelers and residents in Japan who don't want to lug home everything they buy, ShipMate lets you drop off items at any of our 30,000+ locations nationwide — including post offices, hotels, and retail stores — scan a QR code, and let us handle the rest. No paperwork, no language barrier, no guesswork. We take care of customs documentation, check destination rules for restricted items, and provide real-time tracking from the moment your package leaves Japan until it arrives at your door, in over 120 countries worldwide. Every shipment is covered against damage, and our transparent two-stage pricing means you always know what you're paying for before it's final. We're now extending that same convenience in the other direction with our new shipping proxy service, built for customers abroad who want to buy from Japanese retailers and marketplaces but can't purchase or ship internationally on their own. With ShipMate as their local proxy, shoppers anywhere in the world can access Japanese products with the same transparency and tracking they get shipping outbound. Behind our technology is a team based in Japan who understands the realities of shipping in and out of the country, and is here to help whenever questions come up. Whether you're shipping from Japan or shopping into it, ShipMate combines reliable tech with real local support.
5 Kita 4-jō Nishi 7-chōme, 060-0004, Sapporo, Japan
4,2
6 reviews
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Lighting fast service and shipping!
Super easy to use.
Would use again and again to get items shipped to Australia.
Antwoord van ShipMate 株式会社
Thank you so much for the kind review, Matt!
Really glad to hear everything was quick and easy.
We appreciate your support and hope to see you again!
Antwoord van ShipMate 株式会社
Thank you so much for the kind review! We’re really happy to hear everything arrived quickly and exactly as ordered.
We really appreciate you choosing ShipMate and hope to see you again!
Everything went super smoothly, the shipping to Slovenia was extra fast and Daniel was very helpful and went above and beyond. Would definitely use again
Antwoord van ShipMate 株式会社
Thank you so much, Maja!
I’m really happy to hear everything went smoothly and that your shipment to Slovenia arrived so quickly. It was a pleasure helping you, and I really appreciate the kind words.
We’d be very happy to help you again anytime! 😊
- Daniel
A convenient and fast solution. Good communication around products and the dashboard is easy to use. Items were delivered fast and in a timely manner.
Antwoord van ShipMate 株式会社
Thank you so much, Janet!
We’re really happy to hear that you found ShipMate convenient and easy to use, and that everything from the communication to the delivery went smoothly.
We really appreciate you taking the time to leave us a review, and we hope to help you again in the future! 😊
The ShipMate Team
It was fast shipping, gave options for delivery dates and also a ton of updates on where my package was.
It was super easy too.
Antwoord van ShipMate 株式会社
Thanks so much for the wonderful review, Henry!
ShipMate was a huge help and I can highly recommend their service.
I had a very complicated situation with a parcel that had been returned from Switzerland to Japan and was being held at a hotel in Tokyo. I was already back in Switzerland and had no one in Japan who could pick it up for me.
ShipMate managed to arrange everything: they organized the pickup directly from the hotel, transported the parcel to their warehouse, and helped ship it back to Switzerland. Communication was clear, fast, and very helpful throughout the whole process.
Thanks to ShipMate, my parcel is finally on its way back to Switzerland. I am very grateful for their support and would definitely use their service again.
Antwoord van ShipMate 株式会社
Thank you so much for sharing your experience, Nicolas. We’re very happy we could help bring your parcel safely back to Switzerland during such a complicated situation. Your kind words about our communication and support mean a lot to the whole ShipMate team.
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