CompAsia has been an absolute nightmare of delays and disorganized support. I placed order #CAM83195 for an Apple Watch on April 4, 2026. I was promised a 3–5 working day processing window, yet a... Toon meer
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Lees wat reviewers zeggen
I bought 2 devices from Compasia. 1 online and another store bought. The online experience was a bit troubling but it was all sorted out by Compasia Customer Service in the end. Store bought experienc... Toon meer
Bedrijf heeft geantwoord
Its great to know, there is a place we can trust to buy used gadget tht 100℅ original and good service, its been more than 3 years i keep buy ( upgrade) my device from compasia so far, each time good... Toon meer
Bedrijf heeft geantwoord
SCAM. Item was not listed correctly and they even emailed confirmation that the phone was eSim compatible. No support. Item was in good condition but not as advertised. Customer support... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Contactgegevens
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Maleisië
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3,3
Gemiddeld
343 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Trusted..excellent service
Trusted..i've bought more than 5 phone from compasia..all in superb condition..fast shipout..excellent customer service..Recommended👍🏻👍🏻
28 november 2025
Review zonder uitnodiging
Antwoord van CompAsia
Dear Customer,
Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.
Second hand HP but good as new
Bought a second hand mobile phone from CompAsia and it was delivered promptly and well packed. Item was as good as new and the courier contacted me when they were dropping off the parcel. Overall, the whole experience was good and legit.
1 december 2025
Review zonder uitnodiging
Antwoord van CompAsia
Dear Customer,
Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.
Trusted seller
Trusted seller, excellent service. Package received safely, phone condition looks brand new with 100% battery life.
23 november 2025
Review zonder uitnodiging
Antwoord van CompAsia
Hi there,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot!
Regards,
CompAsia Support Team
Antwoord van CompAsia
Thank you so much for your kind feedback! We’re glad to hear that you’re satisfied with our service. We truly appreciate your support and look forward to serving you again. 😊
Happy and satisfied customer here
First time buying from CompAsia and I’m impressed. Phone works perfectly, condition is great, and the price is super affordable. Really worth the money!
19 februari 2026
Review zonder uitnodiging
Antwoord van CompAsia
Thank you so much for your kind feedback! We’re glad to hear that you’re satisfied with our service. We truly appreciate your support and look forward to serving you again. 😊
Phone condition was nice 🤩🤩
Phone condition was nice 🤩🤩, recommended fo those who looking for a phone with a good price and will repeat again.
19 februari 2026
Review zonder uitnodiging
Antwoord van CompAsia
Thank you so much for your kind feedback! 🤩 We’re really happy to hear that you’re satisfied with the phone condition and price. Your recommendation means a lot to us, and we look forward to serving you again soon! ✨
I purchased the phone and it's working…
I purchased the phone and it's working well.
19 februari 2026
Review zonder uitnodiging
Antwoord van CompAsia
Thank you for your feedback! We’re glad to hear that the phone is working well and that you’re satisfied with your purchase. We truly appreciate your support and hope to serve you again soon! 😊
Like brand new
Easy to purchase, but thats not what im gonna talk, the device eventho its used item, still like brand new, no problem at all.
19 februari 2026
Review zonder uitnodiging
Antwoord van CompAsia
Hi Ku Mohd Nabil,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
compasia terrible
I paid a lot of money for an iphone to compasia and I waited weeks while they said it was being shipped. Now I find out three weeks later that was shipped toan entirely different city that I live in!
The response to me? They will let me know when they get feedback from the courier. All right. I DIDNT PAY THE COURIER I PAID THE COMPANY!
18 februari 2026
Review zonder uitnodiging
Antwoord van CompAsia
Hi Darwin Buschman,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Mantap dapat murah masa sale 11.11
Mantap dapat murah masa sale 11.11. Ipad mini berfungsi dengan baik dan seperti dalam deskripsi. Puas hati lah beli 💞
18 november 2025
Review zonder uitnodiging
Antwoord van CompAsia
Hi selamat sejahtera,
Terima kasih atas maklum balas yang sangat positif! Kami gembira mendengar anda berpuas hati dengan iPad mini yang diterima dan dapat membelinya pada harga istimewa semasa jualan 11.11 😊
Terima kasih kerana mempercayai CompAsia. Kami berharap dapat berkhidmat untuk anda lagi pada masa akan datang! 💙📱
It was easy so purchase it
It was easy so purchase it ! And not complicated and received the device fast and on a great condition
30 november 2025
Review zonder uitnodiging
Antwoord van CompAsia
Dear customer,
Thank you so much for the great review! We’re delighted to know that the purchase process was easy and smooth, and that your device arrived quickly in excellent condition. Your support means a lot to us!
Best regards,
Compasia support team
Avoid at all costs – refund nightmare until I involved the bank
I had one of the worst e-commerce experiences I’ve ever encountered with CompAsia.
I requested a refund before the item was even shipped, which should have been straightforward. Instead, I was met with slow replies, copy-paste responses, and constant resistance, despite the request being well within a reasonable window.
What really raised red flags:
No urgency or ownership from customer support
Repeatedly quoting T&Cs instead of actually helping
Inconsistent information depending on who replied
A promised refund timeline of 1–3 working days after device collection, which was not honoured
Only after I initiated a bank chargeback did their tone suddenly change and they finally started cooperating. That alone says a lot.
The device was returned sealed and untouched, fully documented, yet I still had to chase endlessly and involve my bank just to get my money back. A refund should not require this level of effort.
If you’re buying from CompAsia, be prepared:
If anything goes wrong, expect delays
If you need a refund, expect resistance
If you don’t push hard (or involve your bank), don’t expect results
I strongly recommend buying elsewhere unless you’re willing to risk weeks of stress and follow-ups for something that should have been simple.
Extremely disappointing experience.
18 januari 2026
Review zonder uitnodiging
Antwoord van CompAsia
Dear customer,
We sincerely apologize for the inconvenience and frustration you experienced with your order (Case ID: CAS59504). We understand how disappointing this situation has been, and we truly regret that our service did not meet your expectations.
Based on our records, we can confirm that your refund has been successfully processed and received via your bank. However, we fully acknowledge your feedback regarding the delay and overall handling timeline, and we appreciate you taking the time to highlight these concerns.
Your experience has been shared with our relevant teams for internal review and service improvement, particularly in terms of response time, case ownership, communication clarity, and refund processing efficiency. We take your comments seriously and are committed to improving our processes to prevent similar situations in the future.
We sincerely appreciate your patience throughout this process and once again apologize for the stress and inconvenience caused. Should you require any assistance in the future, please do not hesitate to reach out to us. We value your feedback as it helps us improve our service standards.
Thank you for bringing this matter to our attention.
Best regards,
Compasia support team
Best bang for your bucks
Best bang for your bucks. Got an excellent condition samsung tab s9 for rm 820~ on sale. Condition is almost new too. Definitely will repeat.
11 november 2025
Review zonder uitnodiging
Antwoord van CompAsia
Hi Inamul Hasan InaHa,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
This my 3rd items Apple Watch
This my 3rd items Apple Watch from my past order for iPhone and iPad..
All received in good condition! Tq
5 februari 2026
Review zonder uitnodiging
Antwoord van CompAsia
Hi Arick Teoh,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Jujurly ❤️
Hi,
im Dendy from sandakan,
So far i already bought maybe 5 or more devices.
Don't have any issues and the device condition is superb.
Fast delivery mostly only take 3 days to sabah❤️
I also recommend one of my friends to bought the Nubia red magic 8s pro to be specific 😅 and this is prior to the referral program 😅 which mean compasia have done a great job and this comment is not ai generated ❤️ Mantap!
10 februari 2026
Review zonder uitnodiging
Antwoord van CompAsia
Hi Niichan Sama,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Really affordable with the price
Really affordable with the price , its like a new phone !!
9 februari 2026
Review zonder uitnodiging
Antwoord van CompAsia
We are truly honoured and grateful for your kind rates and words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
Good and quality product
9 februari 2026
Review zonder uitnodiging
Antwoord van CompAsia
We are truly honoured and grateful for your kind rates. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
Antwoord van CompAsia
Thank you so much for your kind feedback!
We’re thrilled to hear that your phone arrived in excellent condition and met your expectations. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Bought 4 iPhones for my daughters and I…
Bought 4 iPhones for my daughters and I have no issue with the phones. Value for money. And flexible payments options too. Will buy more in the future.
1 december 2025
Review zonder uitnodiging
Antwoord van CompAsia
Hi Wawan Toga,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Everything was fast and smooth
Everything was fast and smooth. I initially ordered iPhone 15 plus but not even two days after i checked out my order i receive a call to notify that my initial order was out of stock. The person that called me was also very helpful to guide me through on what other options i have. And soon after that i received an email confirming the change of my order with confirmation that I will receive refund. And i received my device i think like 4 or 5 days after my initial order which was much more quicker than i anticipated. And i did also receive my refund money like a week after i got my device
All in all for me it was a smooth and effective process, though i would definitely appreciate it if you guys could give more heads up or like updates on my the process. But other than that it's all good!
Thank you for your service :)
11 november 2025
Review zonder uitnodiging
Antwoord van CompAsia
Hi Fatimah Zehra,
Thank you so much for the 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device and our service.
Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp.
Regards,
CompAsia Support Team
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