Shopee Reviews 

Impossible to get a real person to help on a refund or any trouble. Worst customer service I ever had. Absolutely useless. Keep giving me ID case tickets but never come back to me to explain where the money is. More than 2000 rm that I'm struggling to get back for almost a month, and impossible to talk to anyone

Package deliveries are delayed, sometimes by several days or even weeks. The problem is always due to weather conditions. The funny thing is, one package from SOC 8 can't be delivered, but another can. Apparently, it's because of the chosen route. Oh my god, then just avoid the other route to Dumaguete and use the good one.

I appreciate how shopee provides a platform for buyers to leave reviews and ratings. It really helps reduce uncertainty when shopping online. I always check the reviews and product description before making a purchase and I've had a great experience so far. Keep up the good work Shopee

Service is a piece of shit. SPX in particular. A bunch of liars. Very unreliable. They should just close down their business. Sellers, Malaysian in particular are irresponsible and of no help. Spend some the last months. And more headache and heartache than satisfaction.

Uninstall the app for good. Save me money. No more impromptu buying from unreliable marketplace.

The buyer canceled on my order without a notice. Then shopee took more than a week to refund my money. I've been chatting with a few customers service and last i called them. But none of then come back with a solution. Different customers service gave me different information. Keep saying it'll take 1-7 days. From November 2nd until November 11, there's no action. When worst i called, one of the customer service told he don't he any enquiry in my account. The most terrible experience with shopee.

My order issue was marked urgent, but no one followed up for days. The seller keeps ignoring me and support only keeps saying ‘we’ll coordinate with the team.’ Really disappointing for an urgent case.

I’m absolutely furious and disgusted at how Shopee has handled my return. I scheduled a return for a heavy chair on 30th July 2025 for pickup on the 1st August 2025. 



Every day from 1st August to the 4th, they sent me automated WhatsApp messages, saying someone would be in touch on the day of pickup, or the next day if not, but no one ever contacted me. No calls. No messages. Nothing. For four days. 



I was home all that time, waiting for a courier who never showed up even once. I finally reached out to customer service, who told me they’d escalate it and mark it as urgent. I contacted customer service three times. One agent even told me to just message a random Shopee delivery guy in my Shopee Chats and asked them to pick up. I followed this wild advice too, and out of 4 delivery guys I contacted, only one replied, explaining to me that they’re unable to pick up the item without an instruction from Shopee. Fine. This time, I decided to contact customer service on Facebook. 



After some back and forth, the agent suggested that I rescheduled, so I followed their advice. I generated a new tracking number on the 4th of August 2025 at 6PM-ish.

Then the next morning at around 11AM, I get an update in the app saying:



“Multiple failed attempts have been made to pick up your item. Pickups will no longer be made.”



This is an outright lie. Nobody came. Nobody attempted. I was home the entire time. I didn’t miss a single doorbell ring, or I didn’t even get a call or a Whatsapp message because there weren’t any. 



Shopee Logistics falsified service records to make it look like they tried and failed, just so they could wash their hands clean off the pickup. That is dishonest, manipulative, and frankly, a disgusting way to treat customers. 

I contacted customer service again. This time, the condescendingly told me to ensure that this event should not be "repeated in the future’. What do you mean "should not be repeated in the future" ??? Shouldn’t YOU be the one who shouldn’t be repeating this in the future?!???????? I sat at home for five whole days waiting for you and in the end what did you do?! You outright falsified service records lying about attempting pickup multiple times but you never came?!

I’ve never met such a disgusting response!

After wasting my time and giving me nothing but automated replies and lies, they now want me to handle the return manually. For a heavy item. That they promised would be picked up for free.

Why would I ever buy from you again when your “easy return” promise turns out to mean you do everything yourself and get blamed when their team doesn't show up? FIVE DAYS I WAITED. And this is your resolution for me. 

This chair has a manufacturer defect where there were no holes at the back of the right side of the chair for installation of the screws! Do you think I could accept this?! How do you expect me to accept an unfunctionable, unusable item like this? Are you seriously forcing me to keep something that is defective by default? Isn’t that an outright scam?!



This is a complete disgusting display of failed service, failed due diligence, false reporting of service records, and complete disregard for customer time and responsibility. Falsifying pickup status on the Shopee app is a serious breach. Do you understand that it isn’t just bad service, but it is fraudulent behavior?! Absolutely vile.

Sehr praktisch zum Online-Shoppen! Übersichtliche App und tolle Deals. 🌟🌟🌟🌟🌟

a lot of bad courier and sellers, but yeah take the risk, research and compare well especially in reviews but shopee is still good tho, you only need to be more extra extra careful.

I m really disappointed with customer service team. Case of order cancelled but no refund had been escalated since May and with numerous requests to the customer service but without a comfort feedback. Shopee is totally not care about customer feedback. The help centre is just for seek of to have help centre without any sincere service. Issue had been raised but the service crew is not playing the proper in solving customer issues and just closed the case without alignment or confirmation from customer on issue solved. Am really surprised a MNC company not maintaining a professional service crew.

Their delivery service need to upgrade. Sometime we want different courier from jnt as we know have many problem. Also their rider take fake proof without sending to my house

Shopee, is one of the most dishonest online shops out there, and for some reason they get away with it.
Counterfeit products.
Defective products you can't return BECAUSE THEIR RETURN SYSTEM DOESN'T WORK.

I contacted Panasonic directly about an Icemaker and sure enough they confirmed it was counterfeit.
Shopee made their app unavailable and unusable for a period of time making me give up.

For an other purchase I received a defective SD card out of the box.
The vendor stalled, but eventually agreed to refund and gave me a ONE DAY WINDOW to make a video showing the SD card is not working.
After I made the video, the Shoppe app would not let me upload it and I lost my money.

STAY AWAY FROM SHOPEE!!! .

If Amazon comes in to Shopee's territory they can easily take over the $10 Billion sales.
Because everyone is fed up with Shopee and their customers will switch in a heartbeat.

SHOPEE will not be able to fix their system on short notice if competition comes in on the arena. It's so riddled with issues

Kalau ada bintang nol saya akan kasi bintang 0 kepada shopee. Karena dari buruknya sistem. Yang sering merugikan konsumen. Juga tidak bisa menyelesaikan masalah konsumen secara benar. Selalu mengabaikan masalah konsumen dan juga tidak mau bertanggung jawab atas kesalahan yang dibuat shopee. Juga ngotot bahwa shopee tidak melakukan kesalahan. Dan saya punya semua bukti tersebut. Tapi pihak shopee tetap tidak mau mengakui kesalahan tersebut

It is extremely frustrating that customers cannot properly contact Shopee customer service. This leaves sellers free to do whatever they want without accountability.

I have requested invoices multiple times and never received any. I am also still waiting for a refund for an item that was completely the wrong size. Even when I tried to reach a compromise by asking for at least a partial refund, the seller did not reply at all. I returned the item, and it was delivered back a long time ago, but I have received no refund.

Shopee really needs to improve their customer support system — buyers deserve a clear and reliable way to resolve these issues.

มันน่าหงุดหงิดมากที่ลูกค้าไม่สามารถติดต่อฝ่ายบริการลูกค้าของ Shopee ได้จริง ๆ ซึ่งทำให้ผู้ขายทำอะไรก็ได้ตามใจโดยไม่มีใครรับผิดชอบ

ฉันได้ร้องขอใบกำกับภาษีหลายครั้งแต่ไม่เคยได้รับเลย และตอนนี้ฉันก็ยังคงรอเงินคืนสำหรับสินค้าที่ส่งมาผิดขนาด แม้ฉันจะพยายามเจรจาขอเงินคืนบางส่วนเพื่อชดเชย แต่ผู้ขายก็ไม่ตอบกลับใด ๆ ฉันได้ส่งสินค้าคืนไปแล้ว และทางผู้ขายได้รับของไปนานมากแล้ว แต่ฉันก็ยังไม่ได้รับเงินคืนเลย

Shopee ควรปรับปรุงระบบบริการลูกค้าอย่างจริงจัง เพราะผู้ซื้อสมควรที่จะได้รับช่องทางที่ชัดเจนและเชื่อถือได้ในการแก้ไขปัญหาแบบนี้

They have different websites for each country and you cannot use the same email to authorise on different countries websites! So if you travel across Southest Asia, you need one email for Malaysia, one for Thailand, etc!

As well as you cannot install mobile apps for Thai Shopee, if you're AppStore account isn't in Thailand. Extremely bad approach. On Lazada it's possible just to switch from one country to another.

Aside from that, many good products with reasonable prices are available there.

I had high hopes for shopee.qa, but unfortunately, my experience was disappointing. The product I ordered arrived late, and when it finally did, it wasn’t as described on the website. Customer service was slow to respond and didn’t offer much help resolving the issue. For a site that advertises convenience and reliability, this really missed the mark. I hope they improve their service and product quality in the future

Shopee lacks buyer protection, frequently siding with sellers and leaving buyers vulnerable to scams