Shopee Reviews 

Been contacting their customer service twice via Chat in shopee app, unfortunately their CS is completely useless. The problem that i had was only unable to change my shop url to a more reasonable name, their CS given the steps to change it, unfortunately there was nowhere to go based on the given guide lines. By the time i get back to the Chat, the chat was line terminated coz i was away for afew minutes, then simply marked it as "Solved". I don't understand what kind of help is this if you can't even resolve the problem!!!

Don't ever buy shopee gift card or cash voucher. Processing took more than one week. Every time made enquiry kept saying will expedite but nothing has been done. Terrible service.

Bought an RM 800 desk, it's broken, asked for a return and no one came to pick it up. Emailed them, called them and kept saying someone would pick it up. Ask me to fill another form and I filled. And no replies. Now the order status changed to complete and can't apply for another refund process. Just avoid this platform at all costs. This is not my first time experiencing this.

Bought an item , it came in terrible condition . Sent back for a refund cuz it's not even safe to use anymore. Seller sent back the item saying they will replace. Fine . But the replaced item is just the same product but them trying to fix it (and failed). Reached out to Shopee CS but their service is like dogwater. Redirected to another page , refill a form , then AFK . Even an autistic mentally damaged turtle with brain aneurysm has better communication capabilities than Shopee. Not my first rodeo with shopee. Many times I had tried to get a reasonable refund since an item was either unsafe for use or is damaged but then they die die don't wanna fix it or refund . At times , your item can even be cancelled because of logistics issue (shopee Xpress) .

Been using Shopee for many years. Overall, I have love hate relationship with their platform. There are many fake products and Shopee does not even bother about it. Next will be customer service, very poor and unprofessional. Hard to get through them and of cos email will take days to reply. Last but not least, Shopee Express Delivery is a joke. There are times, the delivery took more than a week (non-oversea products). Delivery fare has been increased but the service is not getting any better (Such a shame).

This website is a scam. A full scam. Usually things either arrive the wrong size or broken, where they will not refund. But my last order I paid by Google pay, I ordered 3 items. Paid by Google pay, was charged by my bank and there colleague told me they received the money (I have screenshot of the conversation). They then cancelled my order and told me they would refund me. I checked my bank and they charged me twice. They then denied having the money for 2 weeks and said they would not refund. I've been in an email back and forth for w weeks with them. They basically say it's not their problem. My bank confirms they have the money, there staff told me they received it through Google pay. But now they lie and thief. Whatever you do, do not let them have your card details. Shoppee is a scam

It is very convenient to buy things from shopee

Many people in Malaysia have had unfortunate experiences with Shopee, a popular online shopping platform. Despite being a loyal customer for a long time, I faced a series of issues with their service.

Every time I placed an order and it was supposed to be delivered, I received either a call or a picture from the delivery person. However, during my last order, neither a delivery picture was sent to me nor did I receive the item. This raised my suspicion. I decided to investigate by first reaching out to my condominium's security personnel, who confirmed receiving the order, and Shopee's order status also indicated that the product had been delivered.

To get to the bottom of the matter, I documented the delivery timing and dates. I even went a step further and reviewed the CCTV footage, which revealed that no delivery person had ever arrived at my location.

Frustrated, I engaged in a live chat with a Shopee agent to report this issue. The agent assured me that they would investigate the matter. However, after waiting for 2 to 3 days with no messages or calls from Shopee customer care, I once again initiated a live chat with a different agent to explain the situation. This time, they promised to refund my amount within 3 to 4 days.

However, my frustration only grew when I checked the status today and found that it indicated my order had been delivered, with no refund allocated to me. This prompted me to contact another live agent, Ms. Alia, who claimed that the order had been delivered and inspected by their Shopee team, suggesting I should check on my end.

I was convinced that the delivery had occurred elsewhere, as the evidence I had gathered did not match the supposed delivery location. Despite my efforts, neither the seller nor the Shopee agent helped me connect with the delivery person. Even when I informed them that I had reviewed the CCTV footage, they remained unresponsive.

My frustration with Shopee stems from the fact that they don't offer a cash-on-delivery (COD) option. When you don't receive your order, Shopee offers little to no assistance. This raises questions about trust and reliability when ordering from online apps like Shopee, especially when they fail to support their customers.

I find it difficult to trust Shopee and consider placing an order again, given the potential for a repeat of this unpleasant experience. Additionally, I don't have the time or patience to engage in another time-consuming live chat when it is evident that Shopee's support is lacking.

Therefore, I urge fellow viewers not to order from Shopee and kindly share recommendations for good and trustworthy online apps in Malaysia in the comments section. Thank you for your attention and support.

Saya baru saja mencuri lebih dari 1,7 juta. Ini lebih dari 2,3 juta yang dicuri, termasuk 600 ribu yang dicuri 6 hari lalu. Saya mengubah kata sandi saya dan saya mengubah semua yang dinyatakan oleh pihak shopee untuk diubah (setelah dicuri 600rb).

Saya tahu pencurinya dari Shopee. Bukan di luar. Karena mereka tidak mencuri selama 1 minggu.

Tidak ada pesan atau apapun yang diterima di luar Shopee. Cara lain untuk mengetahuinya adalah pekerja di Shopee yang mencuri.

Now I've had it with Shopee!! Last time they delivered an item for half the price and the time before that they delivered a CCTV camera that wasn't even the brand I ordered and with instructions only in Chinese which made it really hard to setup the product..... I've spent so much money with them and they have been a BIG DISAPPOINTMENT and because I'm ordering the items for my parent overseas it makes returning any products extremely difficult (plus I feel bad for the delivery guys having to carry extra because the company is horrible)..

This time I ordered it got even worse because they sent a product that was BROKEN and had clearly already been used.. Which is disgusting because it was a pair of hair clippers. I'M NEVER ORDERING FROM SHOPEE EVER AGAIN! And Lazada is the same rubbish.

Shopee is the worst when trying to return an item that the seller wrongly advertised. The seller stated it was 100% cotton and it clearly showed the label stating 90% polyester and 10% spandex. Wrote to seller who asked me to write to shopee. I did and gave all evidence along with it being the wrong size. After shopee agreed that I had made my case and could return it, I waited for shopee to update the status so I could return it but they never did and it continued stating it was under review. As such I could not get the label to return it. After four phone calls and many emails, they still every time insisted it would be dealt with. I even spoke to their supervisor who promised but didn't deliver. And today I received another email stating that I had did that I had Changed My Mind about the product and to contact the seller. Shopee is incompetent and does not value its customers from the way I've been treated. I have always had great experience returning items with Lazada and they take responsibility when their sellers lie about their products. I'm afraid to ever order anything rude from Shopee and I've spent a lot of money on this site. They will lose me as a customer if they don't settle this. Lazada even calls me when there's an issue with their product and offers compensation. Shopee just gets me to do more and more things and still it is not settled. A nightmare. Such lack of care for their customer.

Horrible service! They only inform parcel is lost after 2 weeks when customer log complaint via mcmc to check parcel whereabouts

I cannot log in my account,it need 2 step of verification,phone/password and emails.In my case , I do not know my email is ,I told the CS I cannot verify though email,and now the moron start,I copy all reply orginally from the live agent .
CS:You can receive your otp on your email right?
Me:Cannot
CS: I see .May I know if other notification your email can receieve?
Me:No , i think someone change the email account
CS:Oh we're so sorry to hear that ooiinvert.
CS:For that I humbly suggest to change your email so that you can receiev your otp and if you think that other people change your email.
Me: I cannot log in the account so I cannot change
CS:May I know if you want to change your email even you cannot log in?
CS:So that I can assist you for changing your email?
Me:Ok
CS:Kindly send this details to me so that I can assist you for changing your email
Shopee username/ID;
Registered phone number;
Old email address:
New email address:
Me:I dont know the old email address
CS:We're so sorry to hear that ooiinvert.
For that we cannot proceed on changing your email.
But may I confirm that you can receive your otp on your phone number right?
Me :Yes
CS:I see
CS:For that you can used that on receieving your otp just now.
Me:It need 2 verify
CS:Oh I see.
CS:Can you please see your old email on your email account?
Me:I do not know my old email
CS:May I know if you can locate it?
We're so sorry to hear that ooiinvert.
Me:I do not know what is the email registered
CS:You can see it your old account on your google account right?
Me:I do not know which google account
Any solution without the emails ?
I do not know what is the email and i cannot find
CS:One moment please.
CS:Thank you for patiently waiting. Can you please try this Go to the Me tab > Select ⚙ icon > Account & Security > Select Email > Enter Verify by Email OTP for verification > CONTINUE > Enter new email address > DONE. After this, you’ll need to verify your new email address via the verification link that was sent to your inbox.
If you still the issue still the same kindly try the basic trouble shooting for you to proceed.
Thank you for your patience and kind understanding regarding on this😊
Me:I cannot log in the account
How i can change the email
Please stop with email things
First 1 do not know what is the email
Second ,i cannot log in the account because it need to send otp to the email
CS:
I see, I understand that you cannot remember the old email address and we're so sorry that you can't log in as well.
But the only way that I can proceed to change your email is to provide the old email address.

Me:So im asking
Is there any other solution
Without the email
To log in the account
Maybe send IC
Or maybe call me ?

CS:Yes you can do that also on sending your IC too.

A platform run by morons. The middle management have a power trip problem, they think bullying the sellers makes their tiny parts big and strong. They are massively second rate compared to Lazada, and Lazada is also shockingly bad. For any sellers, remember you need your own website, because you can't trust the moron staff on any other platform.

Shoppe ist ein betrügerisches Unternehmen. Ich habe einen massiv falschen Artikel erhalten und dies gemeldet. Shopee behauptete einfach, dass ich falsch bestellt hatte. Ich konnte aber beweisen, dass ich einen anderen Artikel bestellt hatte und habe dies sogar von Shopee so bestätigt erhalten hatte. Trotzdem habe ich keine Rückerstattung erhalten. Schlimmer noch, sie haben meine Beweise einfach ignoriert und die Konversation abgebrochen. Ich rate jedem von einen Kauf bei Shopee ab.

Another bunch of online theives, no customer service, totally ignored my issues with a pad I bought that is useless wouldn't except a return BC I'd excepted delivery then asked to return under the guarantee and was totally ignored, why these theives are more regulated is the question!!!!!

A shopee é muito bom. Já comprei várias mercadorias pela shopee e até hj não me arrependo. Já tive reembolso mas não muita só uma vez e das outras vezes as mercadorias veio certinho. Tudo top e bem intacto.

DON"T BUY FROM THEM.....
They don't send you the merchandise you ordered ! They won't refund your money.....
They are a scammer ..!!