Shopee Reviews 

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Subject: Review result for request 2607110D6UQ2XDQ
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19 July 2026
Re: 4TB Seagate HDDs (2 pcs)
ORDER ID. 260705U6SNVMPB

From the very beginning, on 11 July 2026, when I first submitted my Return/Refund request, I clearly informed Shopee that both Seagate HDDs had been opened solely to compare the grey and silver colours, as I had purchased one for my husband and one for myself.
Other than this brief comparison, both HDDs remained untouched and unused.

During the lengthy and unsuccessful attempts to arrange the return pickup, several Shopee agents repeatedly reassured me that the Shopee Dispute Team had already approved my Return/Refund request.

However, Shopee has now reversed its original decision and is reneging on the approval and assurances given by multiple agents. The reason now being cited is that the items had been opened - even though I had explicitly disclosed this information before the Return/Refund was initially approved.

As a result, the considerable time and effort I spent trying to complete the return process, based on Shopee’s confirmed approval, has been entirely wasted.
The whole experience has been frustrating, stressful, and deeply disappointing.

This raises serious concerns about the professionalism, consistency, and integrity that customers should reasonably expect from a shopping platform such as Shopee.
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I bought a cartridge $8 for printer but unable to use it. Before from different sellers had function normal.
So I request return and refund on the incompatible cartridge. I had given photos but no video because I live alone. Shopee reject my request. I had to order another from previous seller at $11 proven compatible.
Again ungrateful shopee dont accept Return Refund. So I delete the app. Blessings as I stop waste money from many impulse purchase and stop waste time scrolling uselessly. 80% buys are actually unnecessary and regretful.

Shopee's criteria for template videos eligible for bonus coins appear to be inconsistent and difficult to understand. 👎🏽

My videos are sometimes approved and sometimes rejected, despite being filmed using the same standard approach.

This inconsistency is disappointing and makes the process feel rather arbitrary.

Done Being Ignored After Years of Loyalty

I’ve shopped on Shopee for years. Dozens of orders, barely a complaint. I genuinely believed in the platform and recommended it to people around me.

That’s over now.

I bought 3 towels. They arrived stretching to literally double their original size. Not a style quirk, a defect. I raised a return request and submitted a video showing exactly what was wrong. Clear footage, no ambiguity. Shopee rejected it. I did this three times. Same answer every time: evidence inconclusive.

A video of a towel stretching 100% beyond its size is inconclusive. Let that sit.

What frustrates me most isn’t even the towels. It’s the copy paste wall Shopee puts up the moment you need actual help. No ownership, no judgment, no human on the other end thinking about whether this is fair. Just a template response, repeated until you give up.

I didn’t give up. I’m writing this instead.

Long standing customer, clean return history, clear video evidence and I still can’t get a refund for a defective product worth a few dollars. If Shopee’s buyer protection can’t handle something this basic, it isn’t buyer protection. It’s a tagline.

Full refund or replacement. That’s all I’m asking. It shouldn’t take a public review to get there.

Very little vouchers, laggy, gimmicky, with dumb, waste of time games. Carousel could have been better than shopee but sellers just can't do math well.

Beware
They have a this VIP scam gimmick with a "trial period" - which in my opinion is totally not worth a cent.
If you subscribe they will auto charge you for the subsequent month without any headsup.
If you try to get a refund they will give you excuses about terms and conditions blah blah.
That's their new money making racket or "business model" to make some money by hoping you forget about the trial period subscription.
From my personal experience.
When requested customer service for a refund and cancelation, they made excuses about.

One of the few services where you can buy and pay for almost everything, but the support service is not working slowly.

Writing this review regarding my Shopee account which I have been using since 2020 being unjustly banned/suspended and the horrid experience I had following the suspension.

I have been a loyal Shopee user since 2020 and frequent Shopee for all sorts of necessities such as phone accessories, tools for my work and imported candies.

One day in late January, I logged onto the app and found that my account was frozen due to "suspicious activities detected by Shopee's automatic algorithm" so I contacted Shopee's customer service per the instructions to unfreeze my account and was told to wait.

Within 24 hours I received a response by email, one which I deem unacceptable. The seemingly automated reply I got insisted that my account was indeed used for fraudulent activities (detected by an automated system) and would not be reinstated, and all my coins, favorite items and especially my membership status were all wiped out.

The worst part was that I had about $50 worth of incoming packages and all of them were then marked "DO NOT DELIVER" as I found out on a third party tracking website. Shopee returned those to the sender and never refunded me my money.

As if all of that was not bad enough, Shopee then issued a blanket suspension of all the devices on my home network from Shopee, all my phones & tablets all got suspended. And not only are my own devices banned, but so were those of my parents, who use their own accounts to shop on Shopee and not mine!

The whole incident was handled unbelievably poorly. From the lack of the ability to how I was essentially cheated out of $50 from my undelivered packages which were also never refunded to how I could not appeal my account to how they issued a blanket suspension on my devices all because some "algorithm" decided my account was suspicious, which they refused to elaborate on in their reply only citing "Our automatic algorithm found it suspicious", full stop.

I won't be supporting Shopee anymore after this horrid treatment. The only reason they can get away with doing this is because they are the biggest E-Commerce platform in Singapore.

I sincerely hope Lazada improves so they can topple Shopee and make them wake up and take things seriously, instead of issuing account/device suspensions based on what an automated system told them without a human to actually investigate incidents on a case by case basis.

All in all, this was a horrid experience. I don't feel respected as a Shopee user at all. They have some audacity to suspend my account and devices, refuse to elaborate and worst of all, insist their automated system is 100% correct and deny any sort of appeal insisting they are in the right.

This was a really disappointing experience. I purchased a fast charger, but it does not actually fast charge—only regular charging works. To make things clear, I even provided a video showing that my phone supports fast charging when using another charger, but not with the one I bought from this seller.

The most frustrating part has been dealing with customer service. They keep repeating generic responses like “it is according to the description” without giving any proper explanation. When I ask specific questions, they simply avoid answering them. It feels very robotic and unhelpful.

I am just trying to return a product that clearly does not perform as expected, but the process has been unnecessarily difficult and stressful. Overall, this has been a very frustrating experience, and I would strongly advise others to be cautious when purchasing from this platform.

Beware! Shopee is a scam i have evidence on this matter and was scare and hide my review that i have left for one of the seller which is abbort Singapore!! I have picture and screen shot

Broken site, changing price during various parts of checkout process, doesnt support normal payment methods

I really dislike Shopee's recent pricing methods. At first, you see an item priced at $0.00 (haha, I seriously don't believe anything on this platform is free). Then, when you click ‘Buy Now’ or add the item to your cart, the price suddenly jumps to $8.56 🤷🏻‍♀️. Is this even legal? I would prefer if you priced items correctly from the start and stopped wasting our time!

Shopee is the worst of the worst.
I’ve been with Shopee since 2018 and even subscribed to their VIP service, but when I received a damaged product with a dent, my return and refund request was still rejected.
Instead of resolving the issue fairly, Shopee kept passing me around. They told me to contact the seller, and no one wanted to take responsibility.
So what is the point of being a VIP subscriber if customers are not treated fairly? Shopee’s actions show that they care more about protecting sellers and profits than doing what is right for their customers.
This is a truly disappointing and unethical way to run a business. Loyal customers deserve better. Based on my experience, Shopee does not handle disputes fairly, and their so-called VIP service is meaningless.
Very disappointed. I will delete my Shopee account once the refund for my VIP subscription has been processed

Merka tidak menghargai driver nya, terlalu banyak manipulasi jarak dan argo

I ordered a Prism Air Purifier and an additional filter. Item was delivered faster than expected. Thing is, item wrapper was badly torn. Packaging was dented real bad. Side of the box was dented inwards. Not sure was it from seller or what happened before delivery.

Anyway, I tested it. Was quiet and was satisfied initially. After power on for a while, carbon smell can be sense. The strong smell was consistent. I continue to on it to see if smell will go away. I power off it after that as I truly cannot stand the strong smell of carbon.

I packed the item back and even properly wrapped up so to ensure item safely send back to seller. I raised under received defective or not working reason. Shopee application auto generated return process guide. On destination day (CNY Eve) item was collected and return back to warehouse.

On 25 Feb, shopee return the item back. Reason was buyer return reason was change of mind. Item was open and used so cannot refund. I text shopee via chat with shopee. Agents kept insisting I cannot return and refund due to item open. Said I return due to change of mind. I kept explaining and even shows shopee app screen shot. Proven that I raised for return due to receive of defective item. Different agents attended me and all kept saying I raised for cancellation and refund due to change of mind. Seller also kept saying I cannot cancel and return due to change of mind.

That air purifier will be my last item from shopee. Felt entire process was a "united" not integrity act both from shopee and the seller. Bring back item and return the item after 8 days? Insist that i cannot cancel and refund. So as customer i bear what ever happened the past few days when item was not in my unit!! Buyers be cautious, the 15 days free customer protection does not seems genuine base on my case. Defect item also can be return to you and you need to pay for it!! Please be cautious when ordering from shopee.

It’s a One stop solution for my shopping needs. Shopee is prompt to do a refund if items are not satisfactory.

Just got a free cup of ijooz from merchant - being a Shopee VIP customer.

Great shopping at own convenience 👍🏻

Shopee VIP is a scam. Auto deduct from Debit Card without my knowledge!

To be fair shopee refund and return system are good .try afew time already they are fast refund ...thanks

Never buy anything on this site. I realise this is a general statement, but it's true when you shop at this site. I ordered an ergonomic chair as per the description and rating; it was completely fine and has a favourable delivery time. The product was delivered on time, but the chair pillow was missing, and the seller refused to deliver the missing part. After installing the chair, I found that the cushion was of poor quality and uncomfortable. If you sit on a chair, you may fall and feel the unexpected jolt of nails digging into you from beneath. There is no sufficient foam on the cushion; forget about the memory foam. They seem to sell counterfeit products. I received a completely different product than was described. Only appearance was the same.