shopmistry.com Reviews 

okay so i bought a ₹3,150 bag and it arrived with major wrinkles covering the ENTIRE back panel while the front was perfectly smooth. like babe how is one side perfect and the other looks like it went through something traumatic.

when i contacted them they said “this is natural leather” LMAOOO natural leather doesn’t wrinkle on only one side of the same bag??? they also said they couldn’t guarantee a wrinkle free replacement which like… says everything.

then they said they had no refund policy (lie - it’s on their own website), then said my timeline had passed (also a lie - i mathed it out for them 15 to 21 june = 6 days, 7 day window, do better), and then finally after 8 days of back and forth they agreed to a refund but still deducted ₹799 for a DEFECTIVE product.

the customer service is genuinely appalling for a brand that calls itself premium.

They gaslight you, ignore you, and hope you give up. i didn’t.

save yourself the trauma and shop somewhere else 🙏

DO NOT BUY ANYTHING FROM THIS COMPANY. I placed an order with them for a pair of shoes and they have not fulfilled my order in 8 months nor have they refunded the amount. I have ordered from them once before and received my order. It was a one off. The team is unresponsive, the founder responded to my follow ups saying they will fulfill my order but all just lies. Please do not support the brand. There is a reason why their comments section is disabled across their social platforms. This is what they are trying to hide. Please be wary.

One of the worst brands I’ve dealt with. Not my first bad experience...ordered a bag years ago, received it after multiple reminders, but the promised free wallet never arrived. Let it go then.
Fell for their discounts again during their “revamp.” Ordered footwear for myself and a friend. After a month of follow-ups and zero apology, they said they can’t fulfill the order and will refund.
Refund still not received. Highly unprofessional. Feels like modern-day scamming. No accountability, no ethics. Deserve to be shut down.

They were not delivering my order and on top of that were not responding to any emails properly. Then they went ahead and cancelled the order by themselves after 2 months of me waiting for their products. When asked for compensation apart from the refund, they blocked my Instagram account as I was commenting on their page telling people that I haven’t gotten my products.

Ordered an Ecru Mini Briefcase 13.5`` on 5/12/2023. Bag was finally delivered on 9/1/2024. The colour did not match what was on website and what I had ordered. There were also flaws in the craftsmanship. I initiated a return and the parcel was picked up by the delivery company. The company never sent me a replacement, stopped answering my texts and calls and never refunded my money. See attached screenshots from WhatsApp and Instagram messaging. Company said they resent the replacement but were unable to provide me with tracking details.

DO NOT TRUST THIS COMPANY.

If there are others who faced similar, let`s band together and file a class action lawsuit.