Shopogolic Reviews 

A fuir !
Suite a une expédition, je constate que le colis a été retourné chez l'expéditeur.
Je prend alors contacte avec le service client qui m'informe que le colis devrait m'être de nouveau expédié sous peu sans donner de délais.
Après 2 mois d'attente, je contacte a nouveau le service client qui cette fois me demande de patienter 6 mois pour qu'ils puissent éventuellement retrouver le colis.
Évidement refuse toute demande de remboursement malgré le fait que le colis soit assuré.

I recently used this service to do a parcel forwarding to Ireland, and everything was fine. The initial quote was 39 euros but final was 52 euros, have some additional charges. Overall I am happy with this service. Also customer support via chat takes ages to get a reply.

Should have read these comments before ordering stuff at their POLISH warehouse. It's been 2 weeks since they were supposed to forward the stuff to me, the fedex tracking number says the package was not picked up yet, the customer service is saying that they're forwarding the package to the german warehouse first. Why??? This service is complete garbage, rotten and full of lies. AVOID

Even though the site shows shipping options and pricing, i did not get a choice but was sent an invoice for shipping that was twice as much as the most one shown for options.
They also kept adding fees that accelerated the total cost.
One was a fee for repackaging the item because they needed to open it for inspection.

FedEx attempted 6 times to deliver my parcel within business hours to the new Polish warehouse. They were unable to. Customer service was responsive but unable to provide any solutions. My parcel is now back to the sender and I have to re-order using another parcel forwarding service. As other have stated, I'm not the first encountering issues with Shopogolic and I do not recommend their service.

Absolute garbage nightmare company. No customer service, only morons And robots working here

Told them my Package was arriving with a code, gave them the code and tracking number. They missed it 3 times and the package was returned to sender. I sent 14 emails asking to speak to a manager and supervisor, and all either were ignored, got a robot copy paste “you” answer or just ignored my entire email and said “how can I help” then ignored my emails.
RUN SO VERY FAR AWAY FROM THIS COMPANY, they are absolutely useless and their customer service is non existent, NOBODY WORKS THERE, no one with more than 3 brain cells works there.

I deeply deeply regret using this garbage company! Don’t give them a cent of your money.

Update: still unable to speak to a single human at this company after over 20 unanswered emails. Every word from this company’s mouth is a lie.

To CLARIFY: I have them the tracking info for my package and the code and asked them to please give the code to the delivery company which they failed to do THREE TIMES. Then told me I had to give them the tracking details which I had already done multiple times!

You didn’t refuse me service, you didn’t provide me with any service to begin. I will be filing a complaint with the BBB about this SCAM COMPANY

Attention, aucune réponse à mes mails apres avoir recu mon paiement pour le transport. A éviter ( ID : 46772)

I regret doing business with Shoppgolic. I have never met such bad customer service ever before. Totally unprofessional

I have been using this service from France, Italy, the UK and the US with great delight.
When you buy in multiple country's one point of contact is much handier.
I ran into an issue once, but it got solved.
Their communication could be better / more clearer.

Takes a few days just to make an order (which of course sells out by the time) and a week (more if you don't use paypal) for a refund. No transparency on the site, so you don't even know at what stage the process is. This costed me hundreds of dollars. There are far superior options out there, this one is simply too slow and neglectful to be of use.

Dear, pay close attention! Do not use the services of this thing that calls itself a company. I have a package that I requested to send from the Germany Warehouse to Mozambique almost a month ago and until now I have no information about the package. When I contact the customer service line, which also doesn't work as expected, they respond a day or two later that "they have written to the Warehouse and are waiting for a response". It should be noted that this is the second package, as the first one was from UK Warehouse also to Mozambique, which I also did not receive. I DO NOT RECOMMEND IT!!! IT'S A SCAM, PAY ATTENTION. THIS IS GARBAGE.

saved up my money and finally bought a Game Boy, only to have it redirected to their warehouse. I waited anxiously for weeks, hoping to see it on their page. When it didn’t show up, I contacted eBay. The seller provided a tracking number confirming delivery, complete with a picture of my package.

Desperate for answers, I reached out to Shopogolic. I spent months pleading with them, providing all the evidence I had, but they kept insisting the package was never delivered. In the end, I lost not just my money but also something I had worked so hard to get.

It’s devastating to feel like all my effort and savings have been taken from me. Please, don’t let this happen to you. Avoid this service to spare yourself the same heartache.

I used this service for the first time in order to get a pair of boots to the UK from a shop in Italy that doesn't ship direct to UK. I looked into reshippers and found shopogolic. It was free and easy to sign up for an account and once I'd done that I had a shipping address in Italy to use when ordering. On the retailer's site I used PayPal to pay, used my home address as the billing address and shopogolic address as shipping address, no problem. I then sat back and waited to see what happens. Two days later the boots are at shopogolic and they let me know, they also let me know the cost to ship to my home address. I paid the fee and later that day I get a confirmation they have been shipped. It took Fedex a while to get them to me (8 days) but that's fine, I could have paid more for a faster service. Very impressed.

Very good customer service. Recommend 😎

It is not recommended. Delivery from the US, which is possible only by UPS, is expensive and has limitations (for example, they will not send fragrances by air and can not propose any other solution). The helpline is very slow, and you will wait for feedback for days
P.S. You are replied faster than via helpline. I sent request to delete my account #IL86832 (strange that I can’t do it myself) and received notification “We received your request. Soon your account will be deleted”. Please, review the queue and delete as soon as it possible
31.07.2024 The account still hasn't been deleted, they said they would forward my request to management and I still haven't heard back. Please avoid this service. It looks like I will have to seek legal help
02.08.2024 The account is still not deleted, they prefer to hold users hostage

Legit service. Fast, and does what it claims!

I absolutely love Shopogolic, it’s honestly the best service. I usually use the Italian warehouse and it’s excellent I have had absolutely no issues, in fact I had to write a review because it’s just a brilliant service that I can’t rave enough about!

Unsure if this company is to do with it directly. But a friend has recently had a scam attempt where scammers have put this address for delivery on multiple orders they have tried to make (unsuccessful).

I used the Italy warehouse service for the first time and everything went smoothly. My parcel was shipped in less than 24 hours. However, my experience with the Germany warehouse has been completely different and very disappointing.

I paid for my parcel on June 6, 2024, and since then, the status has remained "paid" but not shipped. I've tried contacting support multiple times, but each time I received a different excuse:

- On June 7th, I was told it would be shipped "today."
- On June 10th, I was told it would be shipped on Wednesday.
- On June 13th, I was again told it would be shipped "today."
- On June 14th, they blamed a system glitch for the delay.
- On June 19th, they said the warehouse was overloaded.

This experience has been frustrating and unacceptable. I discourage you from using this service unless you don't mind not receiving your parcels on time or potentially never. To avoid the response "we do not see an order under your name," here is my personal Shopogolic number FR88407 and my parcel number 251523. I will keep you updated on my experience.

I have been using Shopogolic for several months. At first the start the service was reasonably good, but it has rapidly gone downhill. Their customer service is absolutely terrible. Operators have little idea what is going on and seem to have no power to actually do anything.
The final straw for me was today when they tried to rip me off by increasing their shipping costs from the us to the uk by over 300%. A parcel that cost me $69 2 weeks ago is now costing $204. Will not be using this service again.