ShopUSA Reviews 3.493

I had my packages delivered to ShopUSA and I paid for them to be shipped to me. I paid on Friday and I have not heard from them since then. It's been over 4 days and there's been total silence. I'm starting to suspect I have been scammed. All that money is gone. Do not trust them. I have sent several emails and not a single reply. Just send my packages. You can deny all you want. Reply to my emails not your review. This is just to warn others above your service. Today it the 18th of February 2026, I received an email that the reason my packages have not been shipped is because they have an “IT” issue. 6 days and still nothing. What kind of excuse is that?

Bought an item in TP-Link using ShopUSA. They had the item delivered at the wrong address. Impossible to talk to someone, after 3 weeks of trying, I block them and will no longer use them

Virker upåklagelig men er dyrt

what went wrong? I didn't imaging a 2 mugs and hat worth $60 would cost $400US dollars to ship. i abandoned it and will never ever use this service again. stay away from these sharks

En problem knuser der er værd at stole på det er Søs hvis man har nogle former for problemer så ringer man bare. De er hurtige til at få dine udfordringer løst. Jeg kan varmt anbefale dig at bruge shopusa

My experience has been great because of Maureen who took me through the process of shopping by helping me when I needed help on deciding on which products to settle on . I give you 5 stars because because of her!!

1. 18 Aug 2025 label created and shipped out on 19 Aug 2025.
2. 21 Aug 2025 @ 1140 hrs UPS contacted me and informed that I have to pay tax before receiving the package but I informed them that it was paid before shipment.
Email about this issue to Shopusa with the invoice which tax being paid.
3. Replied by Shopusa and will keep me posted.
4. Ask for updates without reply on 30 Aug, 2 Sep, 9 Sep and 10 Sep!
5. Replied on 10 Sep but problem still unresolved and still working on it!
6. No updates until 22 Sep until email ask for update!
7. Replied on 23 Sep yet problem still unresolved!
8. Case still unresolved as of 6 Oct 25.
9. Still not resolve as of 17 Oct 25!

It is exactly 2 months of outstanding issue! Do you want this kind of company handling your shipment?

Issues has been going on more than a month and the items shipped out stuck at the local warehouse!

On my personal view, it seems the 1st case which is still unresolved for more than 3 months which I voiced my frustration to them. This 2nd case it seems was done on purpose!

Who ever read this comments, please avoid this company at all cost!!!

HOLD JER VÆK FRA SHOPUSA!
Benyttede mig af shopUSA og modtog en nogenlunde service ved min første forsendelse, pakken jeg valgte og betale for deres 5-7 dages forsendelse. Jeg modtog pakken efter 14 hverdage.
Da vi igen havde brug for et produkt fra USA var det i forbindelse med en fladskærm som skulle fungere som daglig kalender i vores hjem.
Jeg bestilte produktet ved forhandleren og shopUSA modtog pakken dagen efter.
Derefter betalte jeg igen deres 5-7 dages fragt med fly hvor de siger de flyver hver fredag.
Det sendte en bekræftelse på at pakken var klar til afsendelse og ville blive sendt med deres fly den næstkommende fredag.
Efter 2 fredage komtakter jeg dem og spørg hvor pakken bliver af men der kommer intet svar trods utallige opkald til deres hovednummer. (nogle gange eksisterer nummeret slet ikke)
Jeg venter yderligere en uge hvor jeg får en mail på at de er blevet informeret om ikke produktet ikke kan sendes pga batteriet.
Grundet deres ringe kontakt og information tænkte... Læs mere

Shopusa er meget svære at komme i kontakt med

jeg har prøve på telefonen i flere dage uden held,

knappen på hjemme siden med "ring mig op funktion" uden held,

Ingen svar på mail hendvendelse,

prøvet chatfunktionen på messenger uden held

jeg vil gerne vide hvornår mig pakke forventes afsendt fra ier, den er betalt for 14 dage siden...

I am being ignored by Hildur Hauksdóttir, one of the owners(!!) of the company, who seems to be the only one who deals with emails for customers in Iceland. Over a month ago, I requested consolidation of my items (all small with the exception of two boxes which could be shipped separately) and instead of taking items out of their boxes (which we all know packaging takes up too much space, that’s why we’re here using a repackager!) she or someone else put all my boxes on a pallet and wrapped them in plastic wrap. I immediately wrote an email and asked for the items to be taken off the pallet and repackaged. No reply for a week. I started sending emails every day asking for a reply. This is when I received my only reply in the last month: Hildur tells me the pallet can only be sent by FedEx freight and asks if I’d like her to set that up for me. Another option she gives me is to put it on a ship, but she says she has no idea how long that will take nor when the next ship is coming. I go on fedex’s website and enter the dimensions of the pallet into their frieght calculator and see that it will cost $500-1,000 to send. These items are not valuable; we’re talking some face wash, clothes, some baby items. It’s absolutely madness that these items are on a pallet. I write back again asking to take the items off the pallet and consolidate into boxes, as the shopUSA website advertises. No response. I have my husband write her in Icelandic, and she immediately responds asking for the suite number. As soon as she finds out it’s my suite number she stops replying to him. I have looked up their business info in Iceland and the phone numbers for ShopUSA on record are all disconnected. No one answers the phone number in Atlanta. Their physical address in Iceland on record is incorrect. I have emailed the general email, Hildur’s email, and the regional email address and no reply. At this point ShopUSA is holding my items ransom and I have no idea when or if I will get ahold of them. The worst thing is, most of the items were for our baby’s Christening, which is next week, and we will not get the items in time. So much anger and frustration. Shame on you, Hildur and ShopUSA! All you have to do is take a few boxes off a pallet and rebox them (which is literally your job!) and you can’t even manage that. Shame shame shame!

Unfortunately the company has come down the drain. It used to have amazing service back in the day but off late it’s gone the opposite. Indefinite delays, no proper response from its customer care, rude replies. In spite of booking expedited 2-4 day deliveries I get my parcel not before 10-15 days, sometimes even longer. There are much better alternates. Stop using this.

Rigtig fin service (svare hurtigt på mail) og deres website er nem at bruge. Jeg kommer tilbage og handler når det bliver nødvendigt.

Jeg har gjort brug af ShopUSA i flere år nu, og derhar aldrig været problemer. En rigtig god service, som jeg også vil bruge fremover.

Jeg reklamerede over en beskadiget forsendelse fra ShopUSA og fremsendte alt dokumentation som krævet. Men det var ekstremt svært at få dem til at tage sagen seriøst – og de afviste i første omgang at behandle sagen, fordi der var brugt fuldmagt til GLS. En fuldmagt, som mange kunder får automatisk anbefalet.

Først efter jeg:
• kontaktede Forbrugerombudsmanden,
• fik en vurdering fra Skattestyrelsen,
• og involverede Banken

… begyndte ShopUSA at tage sagen seriøst – 8 dage efter reklamationen. Selve udbetalingen af erstatningen tog over 2 måned, men pengene er nu modtaget.

🔎 Anbefaling til andre kunder:
Sørg for at din sag er under 2 år gammel

Giv en skriftlig reklamation

Gem alle varer og al emballage

Lad dig ikke afvise, bare fordi der er brugt GLS-fuldmagt – det er ikke en lovlig grund til at nægte reklamation

Sagen endte godt – men det burde ikke kræve så meget arbejde at få sin ret som forbruger.

Har brugt ShopUSA i mange år efterhånden. Der fungerer bare derud af! Virkelig god kundeservice, virkelig gode priser. Jeg har aldrig oplevet nogen problemer, udover ting der vsr ude af ShopUSA's hænder, f.eks. GLS.

Man kan købe alle steder i USA! Og lurer man lige hvornår flyet til DK afgår fra Atlanta, så tager det ikke meget længere tid :)

Har prøver myus.com en enkelt gang og de er nogle værre svindlere. Det blev tre gange dyrere end med ShopUSA. Jeg bedte dem straks om at slette min konto og gik tilbage til dem jeg kender.

Mange tak for mange år med super god service :)

Efter adskillige forsøg, med kundeservice, på at få sendt en pakke fra USA til Grønland mislykkedes det, til trods for at de på deres hjemmeside står Greenland som valg muligheder for lande. Endte med at selv finde en adresse i DK så jeg kunne få min pakke jeg allerede havde betalt og fået leveret i USA.

Jeg har ikke købt så meget i usa endnu Sidst jeg købt noget var i 2016 og hvad en positiv oplevelse. Så denne gang igen og ind til nu en ok oplevelse. Jeg bestilt før påske. Så der var en mange hellig dage. det kan Shopusa ikke noget for. og den måde jeg bestid i usa med ups tog også længertid en for ventet. men det er ikke shopusa skyld.

Smoothing shipping,satisfied with the service.Thank you