Shurgard Self Storage - Norbury Reviews 56

very clean storage. professional staff and supportive.

I love your services, Georgia and sue , lovely ladies😘😘🥰🥰🥰

Great service once again from Sue .
Came back in to buy boxes for a friends house move , sue helped me out once again and got tape too with their offer which was a bonus .
Friendly staff , informative , nothings too much trouble .
A real asset to the company
Will be back 😊

Very good. Very easy to navigate.

Finally! Storage that works. Just signing into the building and finding the automatic system works!!! Pain free!
Customer number: 9252741

Georgia and Sue at the Norbury Shurguard were incredibly helpful, professional and informative.

Really lovely team and an asset to Shurguard.

Staff were very friendly and very helpful. Storage was clean and very secure.

Had my belongings stored here for years and paid a small fortune over that time, including insurance costs. I put up with the numerous times the lifts weren't working, the two times I was trapped as the gates to the facility wouldn't open and there were no staff on site, the general poor maintenance, and eventually being forced to download a useless app (complete with location tracking) just to have access to my own unit! But what I refuse to keep quiet about is the fact that they allowed the facility and my belongings to become infested with rodents and now will only accept the most minimal responsibility. I may not of incurred a huge financial loss, but I'm now having to get everything kept in there professionally cleaned in order to remove the bacteria likely left behind. Not to mention I feel ill at the thought of rodents all over my things. I appreciate the individual facility may not wish to bear responsibility, but the company as a whole should. Absolute zero in the way of remorse or redress, no regard for years of customer loyalty either. I'm disgusted. Have since transferred to Safestore and could not be happier with the contrast - clean facility and helpful staff, avoid Shurgard at all costs, because it will cost you!

In response to their comment, I contacted them by phone on the two occasions I was trapped, was told I'd get a callback to follow up, never did. As to the vermin, I've emailed about 4 times asking for the part of the contract where I consent to infestation to be highlighted, no response, and an offer of £69 compensation when they've had tens of of thousands out of me is an insult.

Jamess and Sue were able to take payment on their system when my bank cards were compromised

great staff and facilities

Service was really good and safe place to store our stuffs

Rodent investation which they are aware about didn’t warn me so all my items I stored for 10 months are now thrown away due to having mouse droppings urine and even chew marks. There was even a dead mouse found under the bags of clothes they had chewed through.

So far I haven’t had a great experience. I had no guided tour upon arrival and inter alia, nothing was explained me including the charge one can incur for staying onsite the storage space, outside of business hours. A very discourteous lady simply picked up the phone, failed to announce herself and rather aggressively launched into a rant about the charge that has been incurred. Without any questions now £50 has been deducted from a card I gave no authorisation to use… Not a happy customer!

The storage is local and not hidden. The company customer service is handy and guideful.

Sue, at Norbury Shurgard was very helpful yesterday. I was having access issues and Sue kindly assisted me and after some brief troubleshooting got to the bottom of the problem. Kind, polite and supportive was the tone of assistance, which was much appreciated: from a busy man that ..sometimes.. forgets to do the same when I'm a bit stressed [blind spot in progress]. ANYWAY.. Sue? ..many thanks to you!! 👋😇✨️

I have been attended by Georgia, she was fantastic! good understanding, explanation of everything, very helpful.
My experience was good, easy and fast.
Not sure about other staff but she was really good.

I have never used storage before in my life. So far my experience has been good because of the lady ( can’t remember her name) who work at Purley branch. She called me and explained a lot of things i wasn’t aware of. Things could improve by having access longer and a direct maybe connection to member of staff through a telecom system.

I would just like to mention how wonderful and helpful Georgia was to me today. Such a pleasant and welcoming young lady. Having an employee such a her is a BONUS to Shurgard.

Great Experience. They made the process easy and it much more affordable. Then most places. They even called to check how I got on moving in.