Shurgard Self Storage - Surbiton Reviews 

Despite some difficult customers holding up the queue before our appointment, the customer service we received was excellent and more than made up for the disturbance beforehand. We were shown everything we needed to know and would highly recommend Shurgard.

Smooth process, friendly and helpful staff, you are given an access code and input the code into an app which makes for very easy access in and out of the storage building, meaning you can access even when staff aren't there. Hassle free. Thanks!

Great place , professional staff, friendly helpful.

I appreciated being able to view pricing on their website unlike other competitors, which made it easier for me to decide the size and length of time that I would need the use of their facilities. The facilities are well located and more importantly of a very high standard. Of the various self-storage places that I have used, this has been the best.

I also had a payment issue where the website didn't show me the correct amount and this was resolved by phone early next day by someone from Shurgard. So the customer service so far has been excellent too.

Great experience, very helpful staff!

Contract procedure was clear enough and the storage space is well arranged and easy to access.

Great value in comparison to major competitors, and the initial deal was great too. Very smooth set up - Scott was incredibly helpful and knew his stuff! Clear and welcoming communication and added bonus of long access hours. Unit was clean and easy to use - no awkward nooks and crannies and the extra wide roller-door was really helpful.

Great service 👍
Paul is nice chap 👍

Great communication, easy to set up and I secured a great deal

Helpful staff. Quick set up. Easy access. Clean areas.
They rang soon after I booked online. I missed their call but rang back and they immediately knew about my booking.

All good - clean and tidy with ample facilities. Easy to book and easy to use.

Best storage experience. Ive used other storages previously and the experience was never smooth. At Shurgard all the guys are super friendly and they are very attentive and guide you through the process. Paul was the person that took care of my contract and provided the service today and he did a fantastic job. Everything was explained to me and showed how to use the facilities in a professional manner. Absolutely amazing! In addition the storage itself is very clean, spacious, secure and high tech. Recommend!

Store manager was really helpful and polite. Showed me everything and made sure I was ok with everything couldn’t have been more help

I had some items stolen recently from my storage unit in Surbiton. No damage was done to the door so the lock must have been picked. When reporting the issue to the store manager I was told that the cctv doesn’t cover the units, only the reception area and in the lifts!!! No attempt was made to investigate the matter. I also noticed that other units had locks tampered with!!! I reported the matter to Surrey Police. Please be careful. My Customer number is: 1048269

Great service with very helpful and friendly staff. Scott who helped me in getting started there was particularly great, and ensured the whole experience went smoothly. It was altogether very straightforward and quick to get set up, would high recommend!!

Very efficient and informative, the employee was really good at Surbiton

Found what we were looking for at a good price and fantastic location. Our check in was easy and co-ordinated really well by Kia. A stressful process made easy by good prices, location, easy to access and great staff.

Very welcoming and efficient member of staff. Booking in was very easy. Access was explained fully and easy to use. Thank you

So far so good, I am happy with the service.