Signature Solar Reviews 

Customer service from my first phone call to product review to solar calculations to placing an order was great 5/5 stars!!! Prompt, polite, knowledgeable, great follow-up and professional!!!!!! Solar system ordered and in transit to my home.

Great technical support. Always someone there to pick up the phone. Shout out to Alex for helping me resolve some firmware update issues in the middle of an install and following up afterwards via email to make sure everything had gone smoothly. I've tried multiple places to buy Solar equipment from and I will definitely be sticking with Signature Solar moving forward.

Order 94216 Improper Unit/Mispackaged in China
Returned via Fed Ex with proven return by tracking.
Order 98840 Improper Unit/Mispackaged Again
Returned via Fed Ex with proven return by tracking.
Order 105324 Improperly Assembled at factory in China. (no oil in compressor and cannot run)
Returned via Fed Ex with Tracking proven.,
Order 113059 (again, no oil in compressor. Certified HVACs x 2 verified above) Returned via Fed Ex with tracking proven.
124788 Freight Damaged by Fed Ex Returned with tracking.
129648 Correct Unit but will not heat nor cool. HVAC inspected and said non functional and must be returned.
133096 EG4 sent a 9k btu indoor head to try out on the 12k btu unit that had already been deemed nonfunctional. A 9k BTU unit cannot communicate with a 12k btu unit. Advised to dispose of rather than ship back because of cost.

No resolution, no refunds given. I am owed the purchase price plus the HVAC Tech Costs plus the costs of pallets, shrink wrap and 28 ratchet straps plus gas costs.
Resolution Department workers Royce Naylor and Chris Money put it in writing that I had never returned the items when in fact Fed Ex has proof of return time, date, location and personnel who signed.
James Showalter sent an email one-liner calling the Certified and Award Winning HVAC Techs "incompetent".

James has the "incompetence" misplaced. He needs to take it up with the Deye Factory in China and their employees who are participating in the "Tang ping" Movement whereby they deliberately sabotage shipments because they are sick and tired of being enslaved workers.

Terrible customer service with an attitude.
I ordered (#152363) on August 3,
I received an update with a delivery estimate of August 15 ( 1 package, 7 items). It then changed to 1 package & 1 item.
I tried calling multiple times, but the call volume was always high, there is an option to have them call you back....never called back (August 12).
This morning after 3 attempts, my call was answered by a woman with a bad attitude, who told me it's with the shipping company & to call them.
I'm sure that Signiture Solar has many first time customers, but few repeat customers with the take your money then you are on your own business model.

August 20 2024
I have never heard back from signiture solar. I still have not received my order. It's clear that any comments made by this company here on Trust PILOT are insincere and just an attempt at damage control.

Trying to get an answer for my return growattsc48120-mpv : 1st Customer service: told me to call tech support. 2nd Tech Support: Told me to do a continuity test send pics next day; no rely back . back to Customer Service send email about no reply from tech.
reply back that unit was not bought from this company, send receipt to her in email that it was.... than called her and and she sounded irritate about it so went back to Tech support different person, said he will let 1st tech who handle my claim that I called.
no rely back 3rd called to tech support different person , told 1st tech since he was right next to him about what was going on and was told to send more pics doing a continuity test ; send 4 pics one after the other,,,,,, waited for that day and still no reply;
This time if I dont get an answer wil email James or John Showalter they are the business Management of this company : Date started 7/19 to ?

i recently had the pleasure of working with signature solar. i’m thrilled to share my exceptional experience with their service. from their initial consultation to the final installation and expertise. communication was outstanding and they made everything easy. i would recommend this company.

Awesome job improving response times among all departments.

Great response time. They answered all my questions within 20 minutes. Thank you, Leila!

last year I learned the benefits of a 48 volt system..... I chose Signature Solar and EG4 products after watching reviews and reading what I could .... my upgraded system is still relatively small but perfect for my needs.
I had problems with the shipping company, but after emailing with SS they took responsibility..... very nice after a frustrating experience.
when I was ready to power up my system. I called tech support so they could guide me through all the different settings on my inverter.... well over 40... the tech, Payton, happily explained each setting and when we were done, she had me go through everything again.... to be sure I had everything correct.... that extra few minutes she spent with me really helped me to feel comfortable.... it was very kind.

whenever I've had a question, their tech team has been very helpful and responsive.... both by phone and emails.
I really feel the sales team and tech support try to take care of the customer.

the owner personally does volunteer work overseas.... shows me what is in his heart.... that says a lot.

Since my install, oct 2023, they have strived to improve their customer support.
and for the last several weeks they publish the average weekly hold time and number of calls fielded... in a DIY market, the call volume is high.

I would and do highly recommend this company and the products they sell.

Great Company! Helped me get my system designed and answered all my questions!

Kaleb in tech support has helped us out so much. His team gave us as much help as they possibly could but in the end we needed a little extra collaboration with EG4 and we got our problem solved. Thank you Kaleb and the team!

This company is great! Made the whole process easy with the sales support! 100/10 would recommend.

tech support helped me get my inverter running. i had no power for 3 days and they helped me on the weekend. thank you signature solar.

Great product, Great customer service, and fantastically responsive Tech Support for DIYers!

Got a great EG4 LL then ordered a LiFepower4 and it never worked. Tried to work it out with tech, but after several attempts to solve it over a 7 month period, they went silent. I was patient and respectful, but in the end management did not even bother to contact me. Everyone passed the buck. I now have a $1,300 paperweight.

I even tried work a deal , cuz I need to expand my off grid system, like “ I have 10k for a new system that I need to build ASAP , how about you guys just add another battery in the shipment and we will call it even……”. Crickets….,.,

Ethan has been extremely knowledgeable and helpful multiple times when I've needed tech advise on products I purchased.

I'm adding 1kw of solar, 800Ah of LiFePO4 storage, and a Victron Multi-plus-II system to the Class A RV. I worked with Emily McCrary, who was professional, sharp and detailed, patient and immensely helpful. They has excellent prices on most of the items I wanted, and shipped quickly for free. I would buy from them again any time, and I recommend them.

Everyone in that customer service team is absolutely amazing and incredibly helpful

Great customer service, products and prices

I've actually been to the Signature Solar campus and am very impressed with the friendliness, courtesy, and professionalism of everyone I interacted with. My experiences have ranged from needing design work, support, and an exchange. They have taken care of me every step of the way.
Some of their latest products are so new to the market that there isn't a very large community of users to gain knowledge from. Even the tech support folks seem to be playing catch up in some cases. Their products are pretty slick so I have confidence the user community will just keep growing. Their tech support will keep improving, too.
People tend to complain loudly and praise quietly - if at all. I'm not disregarding any complaints that are out there, I submit that there are many satisfied customers out there that just aren't saying anything. Anger spurs action and complaint, satisfaction spurs quiet contentment.
Signature Solar has great products and bends over backwards to satisfy their customers. What more can you ask for?