Silk Road Express- DHL Service Point Reviews 23

Yusef was awesome! Everything went super smoothly, and I'll definitely use them again. Yusef took the time to sit with me for about 20 minutes, making sure everything was just right. I can't think of anyone more helpful, careful, and hardworking to work with. It's rare to find service like this with clear communication, attention to detail, and genuine kindness.

Amazing service! Professional. Fast and very nice. Highly recommended!

I was so relieved to find Silk Road Express. Like so many others at this time, I found myself unable to fly home. This has led to all sorts of practical and emotional complications. Being able to send a box of things that are precious to me and everyday heavy or bulky stuff has made a huge difference. Taken a load off my mind and my luggage.
My first box has already arrived safely home. I’ve checked with my friend who opened it and we both saw how carefully and professionally everything was wrapped and packed.
Huge thanks to Yusef and team, who were also very kind and fun to chat with.

Great service by great people everything went smooth they packed the package so beautifully always transparent and clear. I hope that everything will arrive safely to the destination and I will definitely use them again.

Yosef worked closely with me on several international shipments which were quite complicated. After suggesting possible solutions and workarounds to problems I hadn't been able to solve, he then sat with me patiently for a half hour preparing everything for me, and exchanged a dozen or more emails in the process thereafter during the shipping process, offering updates and advice along the way. When a problem arose, he intervened on my behalf and went above and beyond to resolve it immediately. I can't imagine working with someone more helpful and careful and diligent.

Я бы не посоветовала пользоваться услугами этого сервиса ,так как недавно я отправила посылку в Узбекистан, они сказали что доставят за 10-12 дней максимум ,но уже месяц посылки нет ,звоню узнать уже неделю никто ничего не знает,не имеют информации, не соединяют с менеджером ,короче сейчас уже ищу инстанции чтобы жаловаться на контору так как нет никакой ответственности у них .Ещё спрашивают может у меня в посылке было что то не положенное,я говорю сами собирали упаковали видя глазами каждую вещь,короче не слов.

The service is wonderful and efficient. The people are very friendly. I've been here more than once, and I would return in a heartbeat.
Very professionally!!!!

Very good customer service
Quick and easy, no stress.
Yosef was patient and helpful
Definitely recommend Silk Road for overseas shipping

I recently shipped a very sensitive and valuable package with Silk Express, and the experience was excellent from start to finish. Yusef, the shipping manager, was especially helpful — kind, respectful, and very patient throughout the process. He helped prepare my documents and carefully packed everything for international DHL shipping.

It’s not easy to find service like this: clear communication, attention to detail, and genuine human kindness. I left the final packing in their hands, and I trust that everything was done properly. Thank you, Yusef, for your outstanding service — I truly appreciate it.

Highly recommended.

Yosef was very helpful in taking care to make sure that my very important package to the IRS was handled correctly. I’m very grateful.

Superb, no problems, all good. Happy to return again when the need arises.

All of the staff are very helpful and friendly. I have used them several times and received consistently good service. I won’t go anywhere else.

It is always a pleasure to deal with the exceptionally kind, helpful and professional people here, and they have helped me out repeatedly when DHL failed to come through.

Concierge service that helped us get our suitcase home!!

I tried unsuccessfully to use FedEx to mail some documents urgently to the States the same day. I was told by a representative that the only way I can do this is to open an account with them online, and they only do pick ups for Businesses. Private customers have to go to Ben Gurion airport to do this. It took me several attempts to get through to their customer service and I was on hold for 30 minutes. With Silk Road, one phone call, one WhatsApp message and 30 minutes later, my documents were on their way to the States. While only FedEx do overnight service, DHL deliver within 3-4 working days. Silk Road on 13 Hillel St, Jerusalem is the way to go from now on.

True American experience. Skip the post office and head here.

I went to ship something.

Vip experience.

For me, after-sales service is as important as pre-sale. Yosef was professional, accommodating and so easy to work with. He was also very responsive when I had an issue with Amazon returns, solving it promptly.

Would definitely use Silk Road Express again!

Despite the long lines and impatient people the service here was stellar! Got my important package off with minimal fuss. Highly recommend

The staff is helpful, professional and very friendly.

The staff were courteous and polite. Their English language skills were excellent and that was an important part of my satisfaction.

I thank the staff for their service.