A raw platform, still. Sometimes I do not get OTPs for Login. Generally, if there are some characters that are not allowed or more than 35 characters, it should let the user know and not accept the pa... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I was using them for my Amazon business however they've closed all currency accounts except EUR in a day without any information! They said they refunded the money sent by Amazon to my Amazon... Toon meer
I paid all kinds of money and Everytime they have added more things to me. They have lied to me I had made a final payment they said that was all. After that they send me a bill for $200 more I'm... Toon meer
By this time I am happy to cooperate with this bank , I highly appreciate Nicoleta as my relationship manager which took care all my inquiries, issues and made all solved and easy. Her attitude enco... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
A business account for international trade. Providing global accounts with local details: direct IBANs, 30+ currencies, EU/UK/US and international payments.
Contactgegevens
Level 39, E14 5AB, London, Verenigd Koninkrijk
- +44 330 822 0980
- hello@silverbird.com
- silverbird.com
3,2
Gemiddeld
79 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
L'assistenza professionale dei manager
6 november 2023
Very good experience…
Very good experience. Many thanks to Valeria to support and help us in all steps to open account
26 oktober 2023
Great troubleshooting from Nicoleta
Nicoleta contacted me by whatsapp right away when I had a problem with the website and offered a workable solution that solved the problem. She was very responsive and helpful. I give her 5 stars, but perhaps less for the web-interface that is still giving me an issue.
31 oktober 2023
So Far So good .
Little work done with but , Good experience so far.
hoing for a long term good cooperation .
27 oktober 2023
Never Experienced before kind of Services
I would like to express my appreciation for SilverBird customer service management. In my 20+ years of experience in dealings with Customer Services, I have never seen anyone who used to reach out to their customer themselves.
As it goes by customer services always want to get rid of the person approaching them, with SilverBird they emailed you, and if you don't respond they will call you to discuss. Also, they make it easy to work through. I am fine with it. Thanks
10 oktober 2023
Fast Payments and great customer…
Fast Payments and great customer service from my account manager! Would recccomend!
13 oktober 2023
SCAMMERS
I had a business account with Silverbird which was closed about 6 months ago which I have used for some transactions and one day without prior notice, the account was closed with around 3000EUR in. I have tried contacting my account manager about this and after some vague responses from him I have lost all contact with Silverbird. They are scammers. The phone number directs me to the automated secretary. I have sent several mails even to other emails of the company but without hopes. I also made a formal complaint to their Complaints email but no response also. As a last resort, I have tried contacting their banking partners which provides them with IBAN accounts, Currency Cloud, and informed them about the issue. They replied that they will look into this and didn't reply to me either. I've been dealing with this situation for nearly 6 months and now I have lost hopes and will contact the Ombudsman and FCA to make complaints against them.This is the worst company I have ever used and I hope they go bankrupt because this is not a proper way to conduct business and I think all this good reviews on Trustpilot are made from this malicious scammers
13 oktober 2023
Review zonder uitnodiging
Antwoord van Silverbird
As a regulated financial institution, Silverbird has a responsibility to its customers - and to the wider financial community - to keep them safe from fraud and financial crime.
Sometimes this can cause inconvenience to our customers, and we do all we can to keep this to a minimum, however we are (rightly) bound by the laws and regulations of the countries in which we operate and must comply with those at all times.
We are truly sorry for the inconvenience this has caused you
Dedicated to good service delivery
Silverbird is dedicated to provide a well organized business service and necessary follow ups.
6 oktober 2023
Nicoleta Lapara was exceptional in her…
Nicoleta Lapara was exceptional in her engagement and ensured that our request was well attend to and resolved timeously. She went beyond the call of duty to ensure that our request was resolved.
5 oktober 2023
I do not really have a complaint
I like the personal, daily messages, the actual interest in the customer's mood, and how efficient and smoothly the the transfer go. I would say, it is better if the service provider actually cares about the customer's well-being. Keep it up! :)
20 september 2023
Just loving the service
Just loving the service. Iam in the final stages of my account verification and Valeria has been amazing. Prompt and efficient! Looking forward to a great banking experience.
17 september 2023
Great platform and just right for my…
Great platform and just right for my company.
I got a lot of help from Veleria during the onboarding process. Thank you very much!
Transferring money is easy and fast. Very much satisfied!
6 september 2023
Nicolata
Nicolata,
I want to express how happy I am with the service you've provided since opening the account followed by the transactions today . The attention to detail, concern patience. I appreciate it . Congratulations on a great job . Look forward to more transactions with silverbird in the future and your kind assistance.
14 september 2023
A very nice experience,with Valeria
A very nice experience,with professional people...Thanks for all your help🙏
6 september 2023
great team and helpful
very good experience and great Team , helpful and professional
5 september 2023
The quick response
The quick response. The time between the question and the answer was in 4 minutes done . That is doing business.
Go on with this and keep it going that is the goal .
24 augustus 2023
Antwoord van Silverbird
Thank you for sharing your experience with Silverbird. Your satisfaction matters, and we're committed to upholding this high standard. Wishing you a continued success ahead!
Very quick service and good business…
Very quick service and good business service received by Mariana! Thank you guys
22 augustus 2023
Antwoord van Silverbird
Thank you for your kind words! We're delighted that you appreciated our efficient service and business offerings. Thank you for choosing Silverbird for your banking needs.
Antwoord van Silverbird
Thank you for taking time to share your positive experience with us. Our commitment to enhancing your satisfaction is paramount, and we're delighted that the elimination of fees for local UK transfers has made your experience even better. Thank you for choosing Silverbird, and we look forward to continuing to meet your needs.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.