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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

First time using an eSIM and it was amazing! Worked perfectly during my holiday in Istanbul Turkey. No hassle, instant setup, and great coverage. Also price was so reasonable.Highly recommend!

Beoordeeld met 5 van de 5 sterren

Used simpal e-sim for a recent trip to Australia. Worked flawlessly across differently cities. Good 5G coverage. Worked out much cheaper than other providers/airport options. Would definitely use agai... Toon meer

Beoordeeld met 5 van de 5 sterren

It was very slow at first because roaming was off on my phone. They contacted me from Simpal support and explained the reason for slow connection and I could fix it. It works very well now. The have a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

My phone was playing up so the eSim didn't work. Full refund within 24 hours. Will definitely use again.

Bedrijfsgegevens

  1. Telefoonmaatschappij

Geschreven door het bedrijf

Simpal provides great-value travel eSIMs for more than 190 destinations worldwide. Buy your eSIM online before you travel and receive it by email, with no app or physical SIM card required. Choose from fixed-data and unlimited data plans, with access to tier-one 4G and 5G networks across the globe. Our prices are typically around a third lower than big-name eSIM providers, giving you travel data without the markup. We focus on straightforward pricing, easy setup and great-value mobile data for international travellers. And if you need help, our email support team typically responds in under five minutes. Stay connected wherever you travel.


Contactgegevens

  • Warwick Business Centre, Hawkes Drive, Heathcote Industrial Estate,, CV34 6LX, Warwick, Verenigd Koninkrijk

  • info@simpal.org
  • simpal.org

4,4

Uitstekend

TrustScore 4.5 uit 5

21 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(21)

21 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

…I bought simpal esim and it doesn’t work on my phone I emailed customer service and they arranged for refund they help me so nicely, I received my money back into my account they provided me excellen

I bought simpal esim and it doesn’t work on my phone I emailed customer service and they arranged for refund they help me so nicely, I received my money back into my account they provided me excellent customer service and I am so grateful it was so easy and convenient

14 oktober 2026
Beoordeeld met 5 van de 5 sterren

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a great experience using this simpal eSIM. The setup was quick and easy, and I was able to get connected without the hassle of buying a physical SIM card. The internet connection was reliable and fast throughout my trip, which made using maps, WhatsApp, social media, and browsing very convenient.

The pricing was also reasonable compared with international roaming charges. Overall, it’s a convenient and hassle-free option for anyone travelling abroad. I would definitely use this eSIM again.

31 augustus 2026
Beoordeeld met 4 van de 5 sterren

I lost signal in some moments

I lost signal in some moments - if I turn off the cellular, and turn on again, so I got the signal where I was, but after some minutes I lost that again. I'd like to have a constant access to net

26 augustus 2026
Beoordeeld met 5 van de 5 sterren

Flawless 5G in Aus

Used simpal e-sim for a recent trip to Australia. Worked flawlessly across differently cities. Good 5G coverage. Worked out much cheaper than other providers/airport options. Would definitely use again

11 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good service

It was very slow at first because roaming was off on my phone. They contacted me from Simpal support and explained the reason for slow connection and I could fix it. It works very well now. The have a low price and good quality internet with esim.

9 augustus 2026
Review zonder uitnodiging
Logo Simpal

Antwoord van Simpal

Hi,

We’re sorry to hear you experienced slow speeds! We checked your connection logs on our network portal, and we can see your 5GB plan is fully active but with virtually zero data transmitted so far.

When a travel eSIM shows signal bars but data speeds are non-existent, it almost always means Data Roaming is turned OFF for the secondary (Simpal) eSIM in your phone settings. Travel eSIMs require Data Roaming to be toggled ON to allow high-speed data flow through local partner networks abroad.

How to fix this in 10 seconds:
Go to Settings $\rightarrow$ Cellular / Mobile Data.
Select your Simpal eSIM line.Toggle Data Roaming to ON.
Switch Airplane Mode ON for 10 seconds, then OFF.

We have also emailed you directly with step-by-step instructions so we can help you get your full 4G/5G speeds running for the rest of your trip. Please reply to our email if you need any further help—we’re always here to assist!

Best regards,
The Simpal Team

Beoordeeld met 2 van de 5 sterren

Quality is not good

Purchased for the first time for my trip. Prices are affordable but quality of the Internet is not that good. Even though it shows 5 G.

26 juli 2026
Logo Simpal

Antwoord van Simpal

Hi,
Thank you for sharing your feedback, and we’re very sorry to hear that your internet speeds didn’t meet your expectations during your trip to Turkey!

We always want our travellers to have a fast, reliable connection, and our team would have loved the opportunity to help you troubleshoot this while you were away. Looking at our network portal, your eSIM was actively connected to Vodafone’s primary 5G network—so when speed drops happen on a 5G line, it is usually due to temporary local network congestion in busy tourist areas or dense indoor locations.

We reached out to you directly via email a week ago to help run a quick speed check and optimize your local network settings, but we haven't received a reply. We hope that’s a sign your connection improved for the rest of your trip!

If you ever travel with us again, please don't hesitate to contact our support team directly while abroad—we're always here to help you get the best possible speeds.

Best regards,

The Simpal Team

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