Simplespex.co.uk Reviews 128

A fantastic business for repairs - George at Simplespex really provides us fast, professional and a super efficient service. Repair works are done to top quality standards.

Exceptionally good businesses are becoming very much a rarity these days but fortunately for me during the Covid pandemic I found Simplespex, a very high quality company owned and managed by an exceptionally talented individual, George Devenish.

Over the last six years I have used Simplespex to repair several pairs of my Silhouette spectacles. On each occasion George has sourced original parts from Silhouette based in Linz, Austria. Each repair has been completed to a very high standard and returned to me in Liverpool within a commendable time frame.

Recently I have used Simplespex for lens replacements with George and his team providing extremely high quality lens at very competitive prices.

The excellent service from Simplespex , in my opinion contrasts sharply with High Street opticians which I have previously used and who are very reluctant to provide repair services but instead focus on high volume new spectacle sales at exorbitant prices despite trying to conceal this practice under the guise of two for one offers and other amateurish methods.

George at Simplespex did a fantastic job with my glasses. Even though there were some external delays and technical challenges with the lenses, his communication and engagement were incredible. He is a very kind person and a real expert in his field. I am very happy with the final result and will definitely return!

Thank you so much, love the look of my frames with these lenses. I went for ziess photofusion X brown with a ruby flash mirror and think they look great. Quick turnaround as well to top it off. Would highly recommend and certainly use again. Thanks again

Third time I've used them and each experience has been exceptional. I highly recommend them — expert, fast and personal attention.

Over the several years I have had 5 pairs of Zeiss avrifocals lenses made by George at Simplespex. Each time the communication to ensure the measurements are perfect have been spot on. The quality of the work is also perfect. Each pair has been tailored to my eye positioning perfectly also and I have had no issues whatsever.

Simplespex offers genuinely great prices paired with truly fantastic customer service. I’ve been using them since 2022, and this is now my second pair of varifocals from them — which really says it all about how satisfied I’ve been with both the quality and the service.
I was initially a little hesitant about ordering varifocals online, as I’d always had them fitted in person before.
However, the selfie photo measurement process turned out to be remarkably accurate. The instructions were simple to follow, the upload process was quick and easy, and the final result was spot on. The glasses fit comfortably straight away, and the vision is clear and seamless at all distances.
The website is super easy to navigate, with a clean, user-friendly layout that makes browsing and ordering straightforward. Everything is clearly explained, so you always know exactly what you're choosing. I especially appreciate how transparent the pricing is — no hidden surprises, just honest value and excellent quality.
From start to finish, the entire experience has always felt smooth, efficient, and completely stress-free. They are incredibly responsive and helpful, answering queries quickly and clearly. George, the owner, clearly takes pride in providing excellent customer care, which makes the whole process feel personal, reassuring, and trustworthy.
Best of all, Simplespex supplies top-of-the-range genuine ZEISS lenses at truly affordable prices. The lens quality is outstanding, and the value for money is exceptional. I wouldn’t hesitate to recommend them to anyone looking for premium varifocals without paying high street prices.

I highly recommend Simplespex over any other place and let me tell you why...

I had 2 frames I wanted to get reglazed. I stumbled across Simplespex, saw that it was a small sized business but it had really good reviews. I took the chance and placed an order for one of the frames. Sent it off on Saturday last week, arrived on Monday and it was back in my hands fully reglazed on Wednesday. Now that's what I call service! It was acetate frames, and I know the process involves heat and could leave some marks from the heat, but I fully inspected it and it was absolute flawless. Not a single mark. These guys clearly know what they're doing.

The quality and craftsmanship was so good, I immediately placed an order again for the second pair that I wanted reglazing. This time it was Titanium frames which I know doesn't involve heat, but after seeing the quality of the work from the first one, I knew I was in safe hands. It was a very similar experience. Sent it off on the Thursday, arrived by Friday and it was back in my hands on the following Tuesday. I can say the quality is very consistent, and the speed is extremely quick. A much bigger business gives you a standard turnaround time of at least a week and you have to pay extra for the same level of turnaround time that you get with Simplespex by default. Of course YMMV depending on your prescription, but still, very good work.

What impressed me the most was that since I opted for Transitions lenses, they put my demo lenses in the packet that the Transitions lenses come in. Probably a way to reassure its customers that the Transition lenses are the real deal. And on top of that, they appear to give you a little receipt of what I would assume is the results of the lensometer that they use to verify your prescription after cutting and edging the lens, which I think was an added nice touch as it shows transparency and gives you assurance that the lenses have been made to your prescription. You don't get this level of service elsewhere.

So, are you on the fence about whether or not you should use Simplespex? Honestly, go for it. They're a small business which means they will put more effort into getting your order done perfectly the first time rather than getting through as many orders as they can in a day, and it clearly shows.

I already have plans to use them again in the future for my fiance's frames. Simplespex, if you're reading this, you've got yourself a customer for life.

Had a pair of Timberland variofocals with broken arms, local opticians couldn't repair them. Simplespex have done an amazing job fitting new arms that match the frame. Returned promptly, next pair will be with them soon. Highly recommend.

Wow! Just got my glasses back after sending them for repair. These guys did a terrific job. I’m delighted with the result. Many thanks.

I had a sunken hinge replaced on a designer pair of sunglasses. Posted on a Monday and returned on Saturday. The service is fantastic and process to post so very easy.
I would definitely recommend this professional company’s service for anyone needing glasses repaired .

Faultless.

Sent off my pair of Tom Ford glasses to be straightened and cleaned. Returned inside 8 days, start to finish!
I now have a new pair of glasses again after sending them off with multiple scratches and BOTH arms being bent.

An overall excellent experience with this company. From an initial enquiry to a great job on my glasses. I initially believed my glasses to be Titanium (did the magnetic test) therefore chose Titanium single weld on the easy to use website. Paid and sent my glasses off. Was pleasantly surprised to get an email in two days to say my glasses were on their way back to me and that they had refunded me £10. When I queried the reason for the refund I was told that my glasses were not actually Titanium and therefore the repair fee was £10 less. Not many companies would have this level of integrity and honesty. Sent off on Monday and returned on Thursday. Great job. Cannot fault the service. Would definitely use again. Thank you

After successful cataract surgery I needed to change the prescription on my existing glasses. The cost of reglazing was proving to be a difficult and expensive exercise as opticians have a strong preference to combine lenses with new frames. I turned to an AI search of online opticians which placed Simplespex at the top of the list with its near perfect Trustpilot score.

So nice to be able to phone a real person when following up on what Simplespex could do for me. George took my phone call and after several exchanges it was clear he was a highly experienced professional, was confident reglazing my existing frames and offered a highly competitive service. His approach and customer feedback convinced me he was the right choice to proceed with. Fast forward to safe receipt of my refurbished frames fitted with new premium lenses. George provided timely updates/insights as he proceeded with the reglaze and completed within the time frames posted on Simplespex website. The quality of the finished reglaze better than using a high street optician!

In short a highly recommended service. A top class result covering quality of reglazing/refurbished frames, reassuring professional expertise and great customer experience. What not to like!

Excellent customer service with great professional advice on my reglazing options. No pressure selling
unlike High street opticians .
Got my varifocals reglazed with high quality named lenses within a week at an unbelievable price.
I would 100% recommend

Great communication even on a Sunday. Fantastic repair

I had ongoing issues with prescription lenses fitted by my previous optician-it cost me not only money but also a lot of stress dealing with their mistakes. Then I came across Simplespex, and it was an absolute pleasure to have all the fitting issues resolved by George.

George is not only excellent at what he does, but his communication from start to finish is truly outstanding. On top of that, Simplespex offered the best price for prescription lenses compared to the high street.

Simply amazing service! I’m very happy and will definitely be returning in the future. Thank you, George!

Absolutely top class experience.
After more than five decades as a spectacle wearer this was my first venture into online optics.
What an outstanding service.
Promptly and expertly handled my order was perfectly fulfilled at a super price.
Very highly recommended for expertise and enthusiasm about what Simplespex do so very well

I can't stress enough that the customer support experience was great with this company. George, who handled my order, was brilliant and resolved a minor issue I had without any stress. Very happy and will absolutely be returning.

Rapid responses to requests. Excellent communication throughout. Delighted with the returned specs and the speed they were dealt with. Prices definitely an attraction.
I will never think of changing to any other company.
First class in every department.