Bought my first gear to start my race sim experience, and I couldn't be happier with them. They helped out with info on the equipment, they responded immediately, and I mean like right away whenever I... Toon meer
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Sehr guter und freundlicher Händler. Trotz Lieferverzögerungen seitens des Herstellers , die nicht in der Macht von simracerzone.com lagen, stets ein hervorragender und sehr freundlicher Kontakt.... Toon meer
missing packaging. The package was wrapped in simple black film without any protection. The original box was damaged during transport by the couriers, if an additional box had been used this would not... Toon meer
Bedrijf heeft geantwoord
I placed an order at two sim-racing stores at the same time, and delivery from the first store took just a day and a half, while delivery from the second took nearly three weeks. Both stores are locat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Europe's largest sim racing shop. From sim racing cockpits to steering wheels and more, buy at SimRacerZone.
Contactgegevens
Bulgarije
- simracerzone.com
3,8
Goed
38 reviews
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Heeft 71% van zijn negatieve reviews beantwoord
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Best by far
Bought my first gear to start my race sim experience, and I couldn't be happier with them. They helped out with info on the equipment, they responded immediately, and I mean like right away whenever I had any questions. The gear arrived in 3 days after it was shipped so no complains there. Will definitely recommend them to my friends and would clearly order from them again soon
23 september 2026
Review zonder uitnodiging
Everything went smooth.
8 mei 2026
Very good experience
Very good experience. I bought a product in pre-sale and when I had any doubts about the delivery date contact them and they replied immediately
11 mei 2026
Antwoord van SimRacerZone
Hey,
Thank you for leaving a review on our profile.
We are sorry for the extensive delay on your order. As the order was a pre-order for the Moza KS Pro we unfortunately have no control over the manufacturing delays that come up in the manufacturer.
Nevertheless, we have always strived to keep you up to date on the progress of the order.
We are always trying to improve and have taken all feedback into consideration so that we can amend our processes for future orders.
Happy Racing,
The SimRacerZone team.
Quick shipping of my KS pro
Quick shipping of my KS pro, fast email replies
19 mei 2026
Review zonder uitnodiging
Misleading stock information and poor communication
At first, I was happy to see that SimRacerZone apparently had the new KS Wheel and SRP2 pedals in stock, so I ordered there.
After that, nothing happened for several days. The website chat did not work, and I had to follow up by email multiple times before getting a proper response.
I was then told to wait again. To be fair, part of the order was eventually shipped by express, which I appreciate. The wheelbase and wheel arrived.
However, the pedals still have not shipped. What bothers me most is that the pedals were shown as available, even with “only 1 left in stock”. That creates pressure to buy quickly, even though the item apparently was not actually in stock.
Overall: poor communication, misleading stock information, and still an incomplete order.
19 mei 2026
Review zonder uitnodiging
Antwoord van SimRacerZone
Hey Armin,
Thank you for leaving a review on our profile.
We are sorry for the extensive delay on your order. As the order was a pre-order for the Moza KS Pro we unfortunately have no control over the manufacturing delays that come up in the manufacturer.
Nevertheless, we have always strived to keep you up to date on the progress of the order.
We are always trying to improve and have taken all feedback into consideration so that we can amend our processes for future orders and avoid such delays.
Happy Racing,
The SimRacerZone team.
The perfect shopping experience
I was looking for a specific wheel (Moza CS Pro) and luckily it was the last online shop with it in stock, and it was the normal price. Fast email reply. Fast shipping to France. Fast french guy simracing. What else? ;-)
30 april 2026
Nicht Perfekt aber okay
Ich möchte betonen das was nun folgt ist meine Meinung.
Ehrlich gesagt bin ich enttäuscht Mails bleiben unbeantwortet. Du musst fragen was wie wo mit deiner Bestellung ist... In meinem Augen gehört so etwas zum Kundenservice dazu...
Aber fangen wir vorne an.
15. Januar ich bestelle mir das Moza ks pro wheel. Lieferung Februar.
Februar nix nicht mal eine E-Mail seitens Simracerzone so dass ich tatsächlich ins zweifeln gekommen bin ob ich es jemals bekomme oder betrogen wurde.
Ich eine Mail geschrieben an den Support
2Tage später (komplett in Ordnung) eine Antwort ,lieferprobleme Produktionsprobleme etc seitens moza man vertröstete mich um einen Monat und nochmal um einen Monat, aber nur weil ich hartnäckig gefragt habe.
Eine Mail wurde aber ignoriert nämlich ob man auf Grund der langen Wartezeit mir entgegen kommen kann... Darauf warte ich noch lange denke ich.....
Abschließend Produkte gut Kundenservice naja ausbaufähig (aber überall so)
Antworten waren steht's sehr freundlich und höflich.
Deswegen 3 Sterne
15 april 2026
Super Erfahrung und sehr netter Kontakt!
Sehr guter und freundlicher Händler. Trotz Lieferverzögerungen seitens des Herstellers , die nicht in der Macht von simracerzone.com lagen, stets ein hervorragender und sehr freundlicher Kontakt.
Nachdem endlich die Ware vom Hersteller ankam, wurde das Paket sogar per DHL Express von simracerzone.com zu mir geschickt und war blitzschnell da.
Vielen Dank nochmal für die super Abwicklung. Sehr gerne wieder 🤗
29 april 2026
Review zonder uitnodiging
bad customer support
bad customer support
ive use their msg feature to ask about a product iv both made an acc and given my email but ive gotten no reply 3 times ive asked ive checked my email nothing ive cheked the chat on the site also no reply
28 april 2026
Review zonder uitnodiging
Second time ordering
Second time ordering, perfect experience as always!!!
25 april 2026
Review zonder uitnodiging
Antwoord van SimRacerZone
Hey Jesus,
Our sincere apologies for the delay with the processing of your order!
Unfortunately due to various supply chain issues and production delays our Moza KS Pro's were severely delayed from the manufacturer. I can assure you our team has done its best to speed up the process as much as possible and has always responded with a clear timeline to your email and live chat inquiries.
We hope you enjoy your new wheel and make some great racing memories with it!
Best,
SimRacerZone Support Team
No communication
Pre-orderd the moza ks pro steering wheel at this website. The website says that the order will be shipped mid-april. I asked manny times for updates about the shipping. The chat funtion was good until it says that the chat does not work so i send a e-mail, still no answer to my e-mail. Sombody from simracerzone that can help me? Can i still get my money back or getting the steering wheel?
Update: i have recieved my money, thank you!
20 april 2026
Review zonder uitnodiging
Antwoord van SimRacerZone
Hey Klant,
We are sorry to hear that.
Up to this point we haven't received an email from your side, though we will launch an internal investigation to make sure we are not having any issues with our ticketing system.
Please reach out to us via email or via the contact form and our colleagues will be sure to help.
Our sincere apologies for the inconvenience.
Best,
SimRacerZone's Support Team
Shipping was efficient
Shipping was efficient, good support via chat. Overall super experience
23 maart 2026
Review zonder uitnodiging
Too long delivery
I placed an order at two sim-racing stores at the same time, and delivery from the first store took just a day and a half, while delivery from the second took nearly three weeks. Both stores are located right next to each other. Naturally, I won’t be ordering anything from the second store again.
13 maart 2026
Antwoord van SimRacerZone
Hey Denis,
Thank you for leaving a review!
Your order was fulfilled within the promised timeframe on our website and was delivered within 7 working days after dispatch. Unfortunately we have no control over DHL's transit times but will do our best to use better carrier services for orders to remote locations in the future.
Best,
SimRacerZone's Support Team
Great prizes, slow shipment
Great prizes! the shipment could be more faster, it tooks 23 days but top packing!
23 januari 2026
Achat du bundle alpha evo sport avec le GT Neo
J’ai acheté le GT NEO avec l’alpha evo sport, provenant de Bulgarie jusqu’en France en un peu plus de 1 semaine, je trouve ça assez rapide. Je m’inquiétais de n’avoir aucune nouvelle, j’ai donc décider d’envoyer un message, j’ai eu une réponse assez rapide. Vous pouvez foncez c’est un site peu connu mais très fiable
16 december 2025
Great range of products and top quality
Great range of products and top quality
Shipment was a bit slow but still fine considering BF
Chat support was top!
24 november 2025
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