I would like to thank A member of your staff (Nachi Patil) Who's response helped me immensly in organising the repair of my ZIP Medusa Generator as I live here in Ireland.My Generator is vital to... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent service, can’t fault the help I had from Josh regarding the welding torch I needed. Clear, concise and the information i asked for and was provided was exactly what was needed. If I coul... Toon meer
Bedrijf heeft geantwoord
A problem that I had with a product, was acknowledged immediately by Nancy, was then dealt with by Rob and the issue resolved within the hour, very impressed with the outcome. Many thanks 🤩
Bedrijf heeft geantwoord
I own a SIP TP550 pressure washer that I have had for around 3 years. The recoil unit used to start the washer failed while starting, rendering the unit unusable. After my initial review, SIP Ind... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Industriële apparatuur leverancier
- Landbouwmachinefabrikant
- Autoreparatiemateriaal verkoper
- Pneumatisch gereedschap leverancier
- Lasgasleverancier
- Lastechniekwinkel
Info over SIP Industrial Products Ltd
Geschreven door het bedrijf
For over 57 years, SIP Industrial Products Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.
As an ISO 9001 approved machinery specialist, SIP offer customers quality, value and choice, ensuring they have the optimal product for the task in hand.
The product range comprises 12 categories, including: Air Compressors & Tools, Automotive & Lifting Equipment, Boosters, Chargers & Starters, Cleaning Equipment, Climate Control, Power Generators, Heaters, Landscaping Tools, Metalwork, Water Pumps, Welders & Woodworking Machines.
Check out the full range
Contactgegevens
SIP Industrial Products Ltd, Gelders Hall Road, LE12 9NH, Shepshed, Verenigd Koninkrijk
- 01509 500500
- sales@sip-group.com
- sip-group.com
SIP Industrial Products Ltd
4,8
Uitstekend
355 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I would like to thank A member of your…
I would like to thank A member of your staff (Nachi Patil)
Who's response helped me immensly in organising the repair of my ZIP Medusa Generator as I live here in Ireland.My Generator is vital to me has we experience
Outages a few times a Year .sometimes maybe only an hour or so .but I am on a Oxygen concentrator 24/7.
Thank you very sincerely.
16 april 2026
Review zonder uitnodiging
Antwoord van SIP Industrial Products Ltd
Hello Terry, thank you very much for taking the time to share your experience with us.
We are very glad Nachi was able to assist you when it mattered most, and his support made such a meaningful difference to you.
If there is anything further, we can do to support you in the future, please do not hesitate to get in touch.
Wishing you all the very best,
Team SIP.
Rob was very helpful and knowledgeable
Rob was very helpful and knowledgeable, got my problem sorted super quick, great!
17 april 2026
Antwoord van SIP Industrial Products Ltd
Thank you so much for your 5* Review. We are really glad to hear Rob was able to help you efficiently. We will pass on this feedback to him.
If you need anything else, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Antwoord van SIP Industrial Products Ltd
Thank you James, for your review. Appreciated.
Kind Regards,
Team SIP.
Easy to complete
16 april 2026
Antwoord van SIP Industrial Products Ltd
Hi David, thank you for your review and glad that we were able to assist.
Kind Regards,
Team SIP.
A problem that I had with a product
A problem that I had with a product, was acknowledged immediately by Nancy, was then dealt with by Rob and the issue resolved within the hour, very impressed with the outcome.
Many thanks 🤩
14 april 2026
Antwoord van SIP Industrial Products Ltd
Always happy to help, Phil. Thank you for your feedback. Please do not hesitate to contact us in the future if needed.
Kind Regards,
Team SIP.
Excellent service
Excellent service, can’t fault the help I had from Josh regarding the welding torch I needed. Clear, concise and the information i asked for and was provided was exactly what was needed.
If I could buy him a brew and some biscuits I would
13 april 2026
Antwoord van SIP Industrial Products Ltd
Thank you so much Jon, for your review. Josh will be over the moon with your comments when we pass this on to him.
Please do not hesitate to contact us if needed in the future.
All the Best,
Team SIP.
Antwoord van SIP Industrial Products Ltd
Thank you Alan for your review. Please do not hesitate to contact us if you need further assistance.
Kind Regards,
Team SIP.
Antwoord van SIP Industrial Products Ltd
Thank you Carole, for your 5* Review. It is appreciated.
Kind Regards,
Team SIP.
Antwoord van SIP Industrial Products Ltd
Thank you Lee, for your 5* Review. Appreciated.
Kind Regards,
Team SIP!
Rob ticked every box
Rob ticked every box.
Good traditional (but no so common these days ) customer service and then some !
Thank you Rob for your help
31 maart 2026
Antwoord van SIP Industrial Products Ltd
Thank you Larry, for the 5* review. We're glad to have been able to help and will pass on your thanks to Rob.
Kind Regards,
Team SIP.
Updated Review
I own a SIP TP550 pressure washer that I have had for around 3 years. The recoil unit used to start the washer failed while starting, rendering the unit unusable.
After my initial review, SIP Industrial Customer Services Manager did reach out to me to see if they could resolve the spares issue for my pressure washer.
This has been completed, and I have the unit back working.
SIP is currently reviewing their internal processes and parts-stocking policies to help prevent situations like this in the future.
So for me, this has been a better than expected outcome, and SIP has stepped up to help a customer.
I will continue to use SIP for their products as I have renewed faith in their customer services and spares support.
30 maart 2026
Review zonder uitnodiging
Antwoord van SIP Industrial Products Ltd
Hello Martyn,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulty you have experienced in sourcing a replacement part for your machine.
We would like to reassure you that we currently stock over 94,000 parts and spares in our warehouse. Unfortunately, on this occasion, we were unable to fulfill your specific request, which we understand is frustrating.
We also recognise that the guidance you received did not meet your expectations. Your comments regarding our after-sales support have been noted and will be shared internally, as we are continually working to improve our service.
Our Customer Service Manager has reached out to you directly via email, as we are actively exploring alternative options to help resolve this matter.
Thank you for your patience and understanding.
Kind Regards,
Team SIP.
I needed help with a repair
I needed help with a repair and the chat line were right on it. Great service .Thanks to Rob my problem was sorted.
26 maart 2026
Review zonder uitnodiging
Antwoord van SIP Industrial Products Ltd
Thank you for the 5* review, James! We're glad to have been able to help quickly and will be sure to pass on your thanks to Rob.
Team SIP
SIP 7 ton vertical log splitter
Delivery within 3 working days, item was well packed the whole process was seamless. My 7 ton log splitter is great quality, easy to assemble,it runs quietly and is very efficient when using the ram return restrictor.
26 maart 2026
Antwoord van SIP Industrial Products Ltd
Thank you for your 5* review, Peter! We're glad to hear that you're pleased with your new log splitter.
Team SIP
Great piece of kit!!
Purchased welder for my husband he says it does what it says on the tin. Easy to use and a good finish weld. SIP website great and very fast delivery. Very happy hubby ⭐️⭐️⭐️⭐️⭐️
19 maart 2026
Antwoord van SIP Industrial Products Ltd
Thank you very much for the kind 5* review, Carol! We're glad to hear your husband is pleased with his welder and that you found our website easy to use. Please don't hesitate to get in touch if you need anything else.
Team SIP
I work in a warranty department and…
I work in a warranty department and find this company excellent to deal with
25 maart 2026
Antwoord van SIP Industrial Products Ltd
Thank you for the 5* review, Russell! You know where we are if you need anything else in future.
Team SIP
Antwoord van SIP Industrial Products Ltd
Thank you for leaving us a 5* review, Geoffrey! Please don't hesitate to get in touch if you need anything else.
Team SIP
BSP Sales Centre Ltd
SiP assisted BSP with a tricky application.
04331 Petrol Compressor c/w Electric start & additional Battery components.
Excellent service
19 maart 2026
Antwoord van SIP Industrial Products Ltd
Thank you for your 5* review, Bob! We're pleased to have been able to help you out with your Compressor. Please don't hesitate to get in touch if you need anything else.
Team SIP
An Excellent Customer Service Experience
To be honest, I didn't expect much from my enquiry, which related to a 2007 battery charger. But the agent I spoke to, Rob, could not have been more helpful. I gave him the model/serial number. For several minutes he poured through information from the documents available to him. Unfortunately, he could not directly put his finger on the information I wanted but it was not for trying. I fully understood his problem, owing to the age of the product, which I had had for at least twenty years - maybe longer. But it was a good exercise in excellent customer. A pity most other companies customer service agents do not follow his good example.
11 maart 2026
Antwoord van SIP Industrial Products Ltd
Hi Tony. Thank you for your 5* review! We'll pass your positive comments on to Rob and we're glad that you were pleased with the service we provided, even if we weren't able to provide the information you needed.
Here to help if you need us in the future!
Team SIP
Your efficient way of doing business…
Your efficient way of doing business which I appreciate very much and I will have no problem buying another SIP product.
Thank you.
10 maart 2026
Antwoord van SIP Industrial Products Ltd
Hi William. Thank you for your 5* review! If there is anything else we can help with then please let us know.
Kind Regards,
Team SIP
Dealing with Rob in Sip group / service…
Dealing with Rob in Sip group / service UK. he was fantastic help locating my part and assisted me with ordering part
6 maart 2026
Antwoord van SIP Industrial Products Ltd
Hi John. We are so glad that Rob has been able to identify the part number you needed to repair your heater, and was able to provide you with suitable distributors to place your order through.
Here to help if you need us again!
Team SIP
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.