SiteLock Reviews 

Almost two month ago have contacted Sitelock because my website was hacked and there was malware on the site. After consulting they offered me a package for 400 dollar which include removal of existing malware infection and access to team of cybersecurity experts for more complex repairs.
During pas 2 month I have made more than 10 tickets called them many times and every single time they tell me the website is malware free and you site is not black listed by search engines. I doubt if it is a template email that they sent to me every time. However, they wasted my time 2 month and I have even pointed them the infection codes. And what is their argument that WE DON’T SEE THAT. Yeah if you are a cyber security you know that some malware are geolocation active and if you are a tech company which does not use any software like Skype in which I can show you what I am seeing you are out of the date or you don’t want to see the issue. Anyway, I sent provided them via email also many times screenshots but nope I doesn’t help.

I HAVE STILL MALWARE ON MY WEBSITE and cyber criminals trying to steal visitors credit card and bank account information.

After all, when i decide to cancel this service since it didn’t do anything for me they say it is not possible and you have purchased it for one year and you don’t receive any dollar back.

I recommend no body to buy a service from them and it is not a fair business Sitelock.

Lost my business this year, so canceled my website renewal with bluehost . Sitelock just charged me 86 dollards for next year on a website I haven't got anymore. Impossible to get hold of them. US number that I can't afford. My renewal day is not until the 12th of September. They called themselves a tech company!!!!!
No Effing email that I can find. FUMING!!!!!!!!

Do not use their service! When trying to cancel, they won't allow you. You can not delete your card details from their website! This should be reported! Stay away

DO NOT PURCHASE FROM SITE LOCK! POOR CUSTOMER SERVICE ONCE THEY HAVE YOUR MONEY THEY REFUSE TO REFUND!!!!! Tried to cancel 2 months ago, their customer service hours are 8-5 M-F, and if you have a hectic schedule that does not coincide with their schedule you can't reach them. They said they emailed to confirm cancellations NEVER received the email. Then they charged me for a service I NO LONGER WANTED even after emailing them to cancel and changing my account settings to CANCEL. I called 2 times only to be told the "Billing Dept was closed". Called on my lunch hour only to find out they automatically charged me and refuse to refund!! Very poor company policies and poor customer service hours!!!!! I would give them 0 stars

I've been trying to contact Sitelock for 2 months now to resolve an issue. They haven't replied to any emails. I tried through social media but they aren't replying there either.
Horrible customer service!

This was bundled with bluehost to protect 3 sites I manage. The security pdf report it is supposed to run everyday is always blank. I've contacted them 3 times in as many weeks and still no reply. Just not worth the $72

Great company, great team of men to work with, critical thinkers! Each and every time they have help me work through issues on my site, answered any questions I had and followed through in a timely manner to solve the problem. Thank you Sitelock for all you do!

first time i interact with sitelock. Awesome experience. A malware found in my site and sitelock assist me step by step to clean the malware. Thank you Sitelock.

EDIT: Jim from SiteLock reached out to me personally to discuss my issue. He asked me thoughtful questions and addressed my issue directly while also learning to solve for future issues. It was a very helpful conversation and it's clear he cares about his customers and how the product is viewed. I'm editing my review to account for this follow-up as it seems my interaction with customer service was not typical and likely due to short staff and complications from the COVID-19 pandemic.

Original Review:

Beware of SiteLock. They swoop in when you are most vulnerable with your website, then rely on their "Terms of Service" to lock you into recurring plans which typically don't cover any additional issues that come up with your website. Their customer support is unwilling to work with you as they are more interested in making a quick dollar then creating long-term customers. I tried to cancel their service because I am no longer managing a website for a client. I planned on recommending SiteLock to the client, but SiteLock would not let me cancel my subscription because I just missed a 30 day communication window. They directed me to the link listed in the service agreement for full details, which subsequently directed me to a 404 error page (I can't post a link here, but have documentation.)

My rep was patient (I had thought I had services through my hosting company, but didn't). He was knowledgeable and explained to me in laymen terms why my site was vulnerable/where the malware could have entered and how Sitelock prevents this from happening again. My site has been infected for months and no one could tell me what was going on. Toni was wonderful/fixed the problems and gave me preventive measures and insights that I hadn't heard from others. He even listened to my jokes.

So compassionate and caring about my business website

Just started using sitelock but right away I got a message about malware that was addressed. I feel more confident about the safety of my website.

They are heroes!

This company is not transparent, and signs you up for services you do not need. They are charging us $373 per month and will not cancel services. We've never used any of them. Be careful before using this company. This is likely the worst experience I've ever had with a company like this.

Eli was an excellent support resource and properly reconfigured our DNS after a change in SSL certificates caused a True Shield anomaly.

Very helpful representative but I was sold a package that turns out isn't enough for what I really need.

Best and most knowledgeable customer service around! Highly recommend!

They rip you off if you want to drop a website. A mere $14.95 and they want to gig you. Stay away, a rip-off.