Ordered on 15th June, parcel marked as being delivered on the 22nd June when I have not received this order. Absolutely impossible to follow up as to where the parcel may have been delivered. Paid in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Authentic high and quality products. Fast delivery. Well done 👏. Will 100% be ordering again from here.
The company gave me wonderful communication, and expedited shipping… the issue is MY country, the United States. I still have not even received my product because of tariff coding, FDA clearance etc.... Toon meer
Bedrijf heeft geantwoord
I just gave this skincare company a go, and I'm genuinely impressed. My stuff arrived super quick, and it was spot-on for what I needed. What really got me was how much cheaper it was - four tim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Official Distributor of the most spectacular and unique brands for Beauty & Aesthetic professionals, as well as Skincare Lovers. We offer the highest quality, innovative technologies, authentic, safe and effective products. We are the team of Accredited Trainers of Stayve BB Glow Micro-needling Therapy System. We provide certified, CPD accredited, insurable training courses for professionals.
Contactgegevens
25 Leeming Road, Borehamwood, WD6 4EB, Hertfordshire, Verenigd Koninkrijk
- 00447900321086
- info@skinlaboratory.uk
- skinlaboratory.uk
3,9
Goed
195 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
It was not satisfactory at all
It was not satisfactory at all. I received the product incomplete and damaged,
I cannot order from the same site at all,,
You were asked before whether the product will arrive in good condition and you answered yes, but the product did not arrive in good condition and I am sad and will never deal with you again.
10 april 2024
Emailed a concern with prbeing…
Emailed a concern with product being nothing like advertised and how it can be returned. I received no response.
29 maart 2024
Antwoord van skinlaboratory.uk
I hope you are wall.
Sorry for late reply
I’m sorry to hear that you are not happy with our product, I had a good reputation from other people. They use organic pigment they were so happy with it the colour the same as the picture on the website, but you have to choose right colour to mix with other colour we are explain everything on the website if you have another ampul it’s still not open you can send it back and we will issue refund we’re always make sure to our customer happy
The return policy for our company.
Please see our comprehensive returns information below, should you need to return an item(s) for any reason.
FAQ - Can I return an item?
We understand that on occasion you may need to return an item. Due to the nature of the products, we sell, items.
cannot always be returned. Please see the below information on whether you can return an item (this does not
effect your statutory rights).
You cannot return an item if…
The product has been opened.
The product has been used.
The goods are non-returnable for hygiene reasons.
Fast delivery despite the incoming bank…
Fast delivery despite the incoming bank holidays. They went above and beyond. The product worked well for my client. Cant wait to try it on myself.
28 maart 2024
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Super 👍👍👍super supeeeerrr 👍👍👍
21 maart 2024
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Antwoord van skinlaboratory.uk
many thank
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Terrible
Terrible. Ordered Derma stamp and 6 ampules. Never received derma stamp so the ampules are worthless. Nor was it mentioned stamps were out of stock when ordering. Nor was I told I will receive missing stamp once back in stock. If I have to reorder I have the pay the postage AGAIN!!!!
22 februari 2024
Review zonder uitnodiging
Antwoord van skinlaboratory.uk
Thank you for your review. You have received the refund on 21st Feb for the out of stock product, but claimed today in your email that you have not received the refund. You will not need to pay for the postage again, as any of your future orders will be automatically cancelled by our website.
Products are great quality and good…
Products are great quality and good price although they had on their website not updated and not accurate information about products on sale . When asked about 50% sale I got reply that it's outdated information and products are cheaper than other sites.
31 januari 2024
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Products always arrive on time
Products always arrive on time. Well priced and good packaging. Products are authentic and work very well.
25 januari 2024
Review zonder uitnodiging
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
I am very happy and well satisfied with…
I am very happy and well satisfied with skin laboratory products and services I am recommended their products
8 januari 2024
Review zonder uitnodiging
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
NON LO CONSIGLIO
Ho avuto un problema alla dogana e il pacco non lo facevano passare mi chiedevano troppe carte che il venditore si è rifiutato di fornire lo per agevolare il passaggio della merce si è arrabbiato dandomi la colpa di non aver letto dal sito le tasse eccetera...non era no le tasse il problema...il fatto è che il pacco non lo facevano passare per mancanza di informazioni da parte del fornitore sulla natura della merce .il venditore si è rifiutato di farmi il rimborso dopo che le ho spiegato la situazione e mi aveva detto che mi faceva il rimborso nel corso delle mail che ci siamo intercambiati l'ho trovato disonesto e non professionale 333€ si è tenuto NON LO CONSIGLI
13 november 2023
Antwoord van skinlaboratory.uk
Thank you for your review.
You were informed of the terms & conditions on our website
https://skinlaboratory.uk/shipping/
INTERNATIONAL DELIVERIES - BREXIT UPDATE
Orders delivered to countries outside of the UK may be subject to import duties and taxes (including VAT). Skin Laboratory Group has no control over these charges, and these are the responsibility of the customer. If you have any queries on this, please contact us prior to placing your order.
International orders that have been refused by the named consignee due to local customs import duties and taxes, are not subject to the refund policy.
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Produit génial et livraison rapide
J’ai commandé les hydra needle et j’ai travaillé avec aujourd’hui : dispositif génial le produit sort correctement lors du travail contrairement à d’autres que j’ai déjà essayés
J’ai été livrée avant la date prévue
Merci bcp
9 november 2023
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Perfect service👍
15 oktober 2023
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Great supplier
Great supplier, a big range of products, quick delivery. Great service, highly recommend
26 september 2023
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥
27 september 2023
Antwoord van skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again.
Excellent
Absolutely love all the amazing products. Excellent value for money. Quick delivery.
20 september 2023
Antwoord van skinlaboratory.uk
Thank you for your lovely feedback. It is our pleasure to assist you further. We look forward to serving you again.
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