Skin Laundry Reviews 

Just had my facial at Skin Laundry, Chelsea. Really pleased with result and team very lovely, accommodating. The ambience really great! I have to say, I been looked after very well and look forward for my next appointment.

My credit card was charged for an amount where there was no service happened. They said I signed up for an automatic payment plan, i got it but there's no service done. They did not even send a reminder. My credit card was charged twice $250 each or a total of $500 without any treatment done. So unfair. This company has no compassion and consideration to their customers. Dates 08/06/25 and 09/07/2025

This place literally ruined my skin.
They tried to deal with open pores and pigment. My skin is prone acne and I got removed all my skin care routine so I could buy “they magic products” that literally ruined my face by breaking up constantly. I wasn’t well looked after my skin condition and as a result, all I got for the fortune that I paid over £1,200 was uncontrolled acne for a while, more acne scaring, more pigmentation after micro needling and same pores. They tried to convince me about my skin improvement by showing me retouched photos from before and after by sharping the before and smoothing the after. Keep away from this clinic specifically the one in Chelsea

08/07/2025

Skin Laundry15037 N Scottsdale Rd #160, Scottsdale, AZ 85254

I requested to cancel my membership with Skin Laundry, Scottsdale, as I was not aware this was a membership.

I visited Skin Laundry after my Social Media was slammed with their advertisments. I'd never heard of them, but all of a sudden I see them everywhere online. Then, I receive a Groupon in my email to try Skin Laundry for $50. Ok, so I made the appointment, visited, and I was asked about plans and my response was, “I am under a Dermatologist and she would have to approve my continued treatments with your establishment. After filling out some forms, btw, they sit by you on a bench, and tell you, you're just signing for permission to do your treatments and waive the right to sue if something goes wrong. Nothing about a membership!

When it was time to pay, she asked me if I wanted to make another appointment. I said no, I will have to check with my Doctor first.

Then she says that will be $169! and then the tip screen comes up with the lowest being $23 bucks. I have anxiety issues and this set it off bad. I was shocked and felt pressured and put on the spot.

“Also, I used my husband’s credit card, which he only gave permission for me to use it for my initial Groupon visit of $50 in which I was charged $169.00 +the $23 tip.

They upsell you with gibberish talking, you can't understand and never tell you this is a membership. I did not receive a receipt and had no idea what happened until I received an email a few days later letting me know this is a membership and they will charge you $169 monthly with the tip!

I found BBB, Trustpilot, Yelp, and even Class Actions against this establishment online. I have now been contacted by a Law Firm against Skin Laundry for spying practices. Well yes, I will join, not for the money, but because right is right, and wrong is never right.

Skin Laundry claims they cancelled my account by email. We will see. I pray they do the right thing, because it's just bad business to trick customers.

Honesty is still right!

I would give it a zero but I don't have that option. Customer service is horrendous. if you have an issue there is none to talk to and they all have attitudes and are not accommodating to clients. I had points that I was trying to use for a service they charged my card and refused to use those points which were enough to cover the treatment. Now they cancelled my points all together because I disputed the charge and cancelled my appointment two weeks in advance. They basically stole my money and I am taking this to the BB bureau.

I would give Skin Laundry Biltmore in Scottsdale, AZ zero stars if it were allowed. Unprofessional, under staffed, terrible service...truly the worst service I have had in years. I arrived 10 mins early, was not acknowledged for 20 mins, was then told to wait, and after waiting 35 mins the front desk girl told me she was canceling my appt. Would strongly recommend you consider any other place than Skin Laundry, you can get a facial nearly anywhere.

First of all the treatments are less effective than a home laser. I was diligent for 6 months,never missing a session and using all of their products and there was no improvement to my complexion. When I finally decided to end the nonsense and cancelled my membership they continued to bill me and would not return my calls. If I could give them zero stars I would!

All they want is you to get a membership then you can't cancel for 4 months minimum. Its a scam u see a minimal difference because of the serum they apply for a day and that's about it... I did 2 sessions first one was better than the second one which is supposed to be more powerful but I think dont bother with this business

The reply below doesn't allow me to respond. But I have an update I kept going because im stuck in 4 months contract ...the resurfacing has helped my face tremendously it is now 1 week still see results unlike the other 2 so im glad im starting to see a difference with this one treatment

Response from Lynnfield MA office when I complained about their denial of allowing me to use a gift card for a special service they were advertising.
“Thank you for your feedback. We sent you a text message stating that we were running a promotion for Power Resurfacing treatment for $100. To redeem this offer, clients must purchase the treatment using the link provided in the text message and then book the treatment on our website/app.

You called at 6:45 on you were instructed to purchase the promotional offer online as the text read to purchase then book before it ended. You never ended up purchasing the promotion and got upset when it ended. We unfortunately could not honor it anymore and offered you a $50 Signature Laser facial or a Resurfacing facial for $150 to compensate but you were very rude and hung up on us.

We called you the next day because we spoke with upper management and we wanted to inform you that we had permission to extend the promotion for you. We left you a voicemail and never heard back from you. Based on your behavior towards our staff, we will not be honoring this promotion for you moving forward.”
They lied. They called me back to say the promotion had expired. They offered a different service, not the one that was advertised. The reason I did not pre purchase the service I wanted was because they told me they could “ not find my gift card in the system” and they would call me the next day. I did not want to prepay for something that I wanted to use gift card for that they could not locate. By the way I do have the gift card. The staff member was not knowledgeable about my situation and told me her manager would call next day. They never offered to extend the promotion to me. They offered totally different service. And no one left any voicemail. I have all my voicemails. They also gave me email of district manager Tim Robinson to file complaint. The issue here is the promotion was a good value but when they found out I had gift card they did not want to honor it. I sent two emails to Mr Robinson. He never responded. People, read the reviews and membership carefully. Total scam, dishonest and not rated by Better Business Bureau. I do not see them lasting.

I had a terrible experience at Skin Laundry Burlingame , California on April 17th. I purchased the Skin Resurfacing Duo facial online, but when I showed up, the nurse practitioner decided on her own to do a completely different facial — without discussing it with me first. Then at checkout, they had the nerve to try and charge me for the facial they chose, not the one I actually purchased.

When I asked why I couldn’t receive the treatment I paid for, they casually said, “Oh, you can’t do the Skin Resurfacing Duo on your first visit.” Excuse me? Then why did your website allow me to book and pay for it in the first place? There was a disclaimer about signature facial , not resurfacing !!!

No communication, no accountability, and a total bait-and-switch. This place is a mess. I won’t be returning — and I’d warn anyone thinking about it to think twice.

Unreliable and untrustworthy

I had a microneedling treatment today. My therapist was very nice and accommodating. However I was shocked that no numbing cream was offered. When I challenged my therapist she acknowledged the fact and apologised- stating that the company doesn’t offer it - which she is not agreeing with. It was suggested to purchase my own numbing cream for the next treatment- which seems ludicrous- especially bearing in mind the treatment costs £250

Campbell location.

I usually don't write negative reviews, as I find it's often not worth my time. However, the experience I recently had left me in tears. I booked my appointment weeks in advance, and like many of us, I have a very busy work schedule. When we treat ourselves to something special, we expect to be pampered and greeted with kindness.

Unfortunately, I arrived 4 minutes late to my appointment--5 minutes by the time the woman at the front desk finished assisting the previous client. I was informed that I could not receive my service because I was past the grace period. Technically, if 5 minutes is the grace period, wouldn't I still be within the window? I asked the receptionist, but she insisted that the nurse wouldn't be able to see me. I felt she was quite argumentative and made me feel like a burden.

If you are looking for a service that treats you with care and a touch of luxury, this might not be the right place for you. I honestly expressed my surprise at the level of service and the unusual responses I received, mentioning that it wasn't a great way to start a relationship. I inquired about canceling my membership for a full refund, as I hadn't used it yet and wanted to avoid future interactions of this nature. Unfortunately, I was told I would have to pay for three months regardless of whether I used it or not.

I left feeling very upset. It's disheartening to have such an experience. While Skin Laundry has its appeal, I cannot help but compare it to fast-food chains in terms of the service received.

I was so upset with my today experience in Campbell, CA location. I was running 5 mins late because of parking issue. The clinical manager Juliana canceled my appointment and send me away. not sure why she has to be so rude like this, feel like I am begging her for my facial treatment. She even said to me " just be kind." I don't know what that means. I go to get facial treatment, being judge by them daying " I am not kind?" so weird!!!

These guys are fabulous. I was a little apprehensive about having Botox but after a very thorough consultation with a very professional and friendly doctor I can happily say it was a very easy and painless process. The staff were also so friendly and informative and the clinic very clean. Definitely recommend these guys

Impossible to cancel an appointment. You can only reschedule it and there is no customer service number

Absolutely horrible. One of those experiences that sticks out that you think is beyond belief.
And this is for a spa service. Whatever you do stay away from this business don’t fall further marketing and certainly go get your facials and skin care needs met elsewhere.

I visited the store in Lynnfield, Massachusetts and you could see once you got in the treatment room and spoke to the nurse who was going to do the treatment that it was a total scam, they were painfully uneducated and had no experience to be operating such equipment or even safely administer treatments.

And to make matters worse An incredibly rude nurse named Bri who turned out to be a bully interrupting an interfering when I tried to ask questions about the procedure and the process as I was learning that the first session you pay for is not a treatment at all and has no effect on your skin, but it’s rather simply an introduction to their monthly plan service and so you pay in essence for them to sell you a commercial of their services pretty outrageous.

Apparently, the store where the chain is owned by someone in California, and there are no local Massachusetts contacts. I was simply given the email for an Angie Lee and no phone number to speak to a manager about how dangerous this felt, and of course how it is portrayed as a treatment and a medical service but instead you’re supposed to pay for something that is simply a commercial that has no impact on your skin so they can sell you their packages

I plan to place a complaint with the state and never expected to be this dissatisfied nor have this kind of experience.

As the old adage goes, buyer beware and here buyer stay clear this is a super Duper scam like no other

I have been a client of Skin Laundry in Houston, TX since October 2023. I was really excited because they offered a complimentary first visit to see if my facial skin issues could be resolved. I had just lost my mother in September of 2022 and it was a year of neglect and I felt that I needed some rejuvenation. Grief literally took the shine out of my face. I was really looking forward to taking care of myself again. I signed up for the $250 per month program and was told that the Power Duo Facial was going to help me. No 100% guarantee. Of course I understood that. On all my forms, I indicated that hyperpigmentation was my main concern.
I had a Power Duo Facial on 10/28/2023 I made my next appt for 11/25/2023 for a second Power Duo Facial.
This procedure isn’t the most pleasant thing you’ll go through. But it was bearable and if it gave me the results I wanted, great.
So, I show up on 11/25 and am told that the machine they use for the Power Duo is not in the facility and is out for repairs. I was asked to get a Power Signature Facial instead. I was really disappointed and told them that they should have called and at least told me!
So, today, 04/03/24, I get a message that my appt for 04/06/24 has to be rescheduled because they DO NOT HAVE THE TIPS FOR THE POWER DUO FACIAL!! Obviously, I am upset. I have paid 6 months of fees but wasn’t able to go in December, January, February, or March. My grief is debilitating. I haven’t been able to acclimatize myself back into my “normal” life. I miss my mom. She was ingrained in every waking second of my life. So, this appointment on 04/06/2024 was a big deal. I’m upset. I respond to the message that I am not happy and it’s the SECOND time that I am not getting the service that I want. I said that I need to be compensated or something. I am the client. I am paying. I am upset. A lady named Niki responds and says that she will speak with me with respect because that is what she does. And that we can talk on the phone the next day. I’m taken aback! Like, what just happened? I responded that I was not disrespectful and that shall I call, or will she ring me? She had me in tears. There was so much back and forth, and I was upset. I did not curse at her but I was petty. She was so patronizing. Is this how they treat their customers? I am spending money to receive a service. And then I’m treated this way. I’m just sad now and do not want anything to do with this company. I will live with the dark spots. I want to cancel my membership. I will not go back. What happened to customer service?

Back in October last year I was treated despicably by an employee called Nicki at Skin Laundry in Hampstead (reported immediately to management as 'racism' and 'discrimination'). Even after countless emails, (some of which went through Odeta who is the Clinic Manager in Soho) the ball was never picked up let alone dropped. My experience was never investigated and no one in the business decided to take it seriously. This obviously speaks volumes about why I received that kind of treatment in the first place. In addition to that, after a handful of laser treatments my skin was the worst it had ever been in my life. Finally, there definitely needs to be better pre-consultation advice before treatment, tailored to each individual customer, instead of a one-size fits all approach. The brand / company were way too concerned with getting customers to fill out tonnes of disclaimer paperwork and contracts instead of tailoring laser to their skin type / problem etc. It quickly started to feel like a money making scam and the process felt unethical and lacking in transparency at times. Very conveyor belt (one customer in one customer out, make a profit, the end). For obvious reasons, I would never recommend this company to a friend / family member.

I’m editing a previous review where I had a bad experience, that was 7 years ago and I was pleasantly surprised this week.

I had a contra indication and this was thoroughly investigated. Treatment itself I changed on the day, they accommodated, I went for the power duo and it wasn’t painful. Just got. After though my face was on fire so be warned and a few days after I still have the grid marks.
I was never pressured into a membership so I might be lucky but I’m guessing that doesn’t happen anymore