Skin Pharmacy Reviews 

Poor product. Night moisturiser has a broken pump, had to remove the top to access the product.Cream not good, a cheap product, ineffective, yet not cheap to purchase. Packaging looks like it was designed by a nine year old girl. Will never purchase any skincare from this company again.

I ordered on 11.12.2023. and I did not receive my order. I emailed them twice and they don't answer. When will my order be delivered? This really makes no sense! #SP2312467

@SkinPharmacy I have emailed your customer service x 3 occasions and still no response to resolving undelivered purchase.
ORDER No SP2312767 purchased 26.12.23 remains undelivered.
Could you please resolve

UPDATE
@skinpharmacy. Thanks to customer service for contacting me by phone.
My apologies as I did not see that your emails were going to my junk folder.
Also thanks for reshipping the item.
Will update once received bit reassured and satisfied with action to this point

I ordered at the end of Nov and was emailed to say the order will be with me by 4 Dec. Nothing. I have emailed, I have tried to call. No response...... There isn't an option to upload proof of purchase. My order number is #SP2312227

Poor customer service and did not receive the correct order.

So this is an update from the last review I gave, after a week of coordinating with their customer support they’ve sent the items now. Tho they’re investigating it still with their payment processor, kudos to them for sending the items. Anyway, delivery is as fast as always. Items are well packed and in great condition and we all love sample freebies inside. To sum it up, yes we can start ordering again with them.

Paid £80 and did not receive my product. Emails ignored. Had to raise a dispute with PayPal to try and get a refund.

I am so happy with the service! Such wonderful friendly customer service and very quick delivery.

Mahmoud is so helpful and knowledgeable. It is a pleasure to deal with him and the service is excellent.

Fantastic advice and help re my after treatment skin probs. I love the products I purchased all three very hydrating. I most definitely will be ordering again, my order was with me within 3 days, just couldn't ask for a better service.

Ordered some skincare and paid for express delivery which was supposed to be delivered in 1-3 days according to them. Unfortunately, that never happened which was sad since i was looking forward it and my package was time sensitive where i needed it by a certain time. However, the company was kind enough to give me a refund for the products i have ordered since there was a delay on their side. So I definitely appreciate it and appreciate the company's quick responsiveness to my concerns.

Great service

Excellent,quick,very efficient and hassle free service from skin pharmacy,highly recommended to order skin products from,thankyou

Absolutely brilliant, great products and fast delivery

It was very easy to find the product that I wanted and the delivery was smooth.

Easy website and great, speedy service. Excellent experience.

Simple registration process, user friendly website. My question was answered promptly and my order arrived on time.
Will continue to support them

I received my product in good condition, and skin pharmacy takes complaints very seriously.

Worst experience ever had they delivered me the wrong product and when I'm trying to reach out to the customer care it's unavailable. I tried contacting you many time but haven't got any reply yet. And my order no. Is #115062, hope with this you'll be able to find details