Skullcandy (CA) Reviews 

Within weeks of getting the first set of headphones the right one crapped out. Sent them back, got a coupon for a new pair and again within a month the right one died again. Terrible products.

The product was great at first. But for an almost $200 pair of headphones, they died after less then 6 months, and you have to pay out if pocket for warranty shipping. $30 to ship it back for warranty is asinine. Take some responsibility for your product dying and don’t pass that expense onto the customer.

Warranty claim was slow, I had to get it touch a month after shipping the deffective pair. On the other hand the problem got resolved quickly via the chat and was provided a coupon code to order a new pair, thx.

so many defects, its been more than 3 times my earbuds have broken in less than a year. they are good products as for sound, but they dont even last a month before something goes wrong. really cheap and bad design for most of them.

The customer service was exceptionally helpful, which certainly contributed to a more normalized experience. The sound and audio experience were amazing. Despite this, I believe the design and quality of the products could be improved, as they appear to be easily damaged.

Absolutely amazing customer service! The agent I spoke to on live chat today understood 1000% & resolved my "issue" for me, I'm extremely pleased with the service I received in live chat :)

The staff at Skull Candy were Unbelievable
Their dictions , well responsive , Great Communication Skills that really overwhelming and that Skull Candy Vision
Surpassed ONE OF A KIND COMPANY THAT
I ENCOUNTERED SINCE I CAME HERE IN CANADA. GREAT COMPANY GREAT STAFF.
THANK YOU FOR HELPING ME FOR THOSE
THREE GOOD STAFF TO MENTION.
GOD BLESS EVERYONE ALWAYS.

Absolutely amazing customer service!! I’ve been only using Skullcandy earbuds/headphones since I was a kid and have always loved their products! Anytime I have any issues with them the customer service team is so helpful! I’ve had a few hiccups here and there with the warranty claims but usually they get it sorted out for me :)

Total scam. Returned defect Dime 3. Was approved and issued a Warranty Credit Code. Billed for replacement order and will not apply the warranty credit. Paid twice plus return shipping.
Very poor customer service and company!

Update: Complaint now resolved.

I messed up with a return (threw out the receipt with the tracking number) and when the shipment got lost I thought that was it, I had just lost my headphones. The incredibly kind people at support (i was talking to Raffy S) got me a coupon to replace the headphones which I would not have been able to afford to replace otherwise. Genuinely one of the best customer service experiences I have had in a long time, they were so fast and considerate and worked with me despite my mistake. I think I have brand loyalty now.

Absolutely great. Been using Skullcandy for as long as I can remember and never had a single bad experience.
My headphones finally kicked the bucket after years of being used daily and when I called customer care they helped me fix the problem in record timing. Buddy on the phone was a real gem and set me up with a new pair in no time.
I recommend Skullcandy to literally everybody for their amazing sound and quality and a great price.

Had a great experience with Skullcandy Canada. Been a loyal user for 14years +. Had an issue with my Crusher ANC 2s, which they resolved very quickly. So stoked, thanks team

One of the absolute worst online shopping experiences I've ever had. It started with getting a warranty claim on my current Skullcandy that broke in under a year of light use. They sent me a "gift card" that was actually a promo code. This was after I paid out of pocket to send them their broken product. Because of this "gift card" I couldn't use my promotion that I had received from a Tim Horton's roll of the rim offer. The site let me put everything all together in a cart and showed the gift card and the 40% off promo code being applied. Showing a cost of around $80. When I hit submit however, and finish the order, it removed the 40% off and used up the gift card and submitted the order. Costing me over $220. The order was not able to be canceled as it was the weekend and no one was working to answer any customer inquiries, and the policy is no cancelations, but the warehouse shipped the product instead of being able to do adjustment to my order. They told me I would have to wait for it to arrive, and then ship back the order and the reorder using my code. I've never had a company where they've toted policy and procedure and corporate B.S. so much l. I work in customer service and this was a horrible experience. The number of times the said " our policy" was ridiculous. The only reason that I ended up getting everything returned and walking away entirely from this was by getting mad with the representatives, which I hate to do. I told them it was not personal, but the service was unacceptable. But they refuse to listen when I was calm with them. It took me three weeks to settle everything. And I had to ship the warranty claim back on my own dollar and they never did honor their full offer. I would 100% stay away from this company. I will be taking my business elsewhere, to a company that appreciates clients and treats them better.

I have been a proud supporter of skullcandy for nearly 20 years now. I have seen dips and improvements in their products over the years and I am currently finding there is an upward trend in providing the consumers with high quality audio.

I have only two major complaints about the company. 1) I do still find some continuing issues with the longevity of the products (eg. Earbuds literally coming apart at the seems). 2) the interface for handling customer support through their website. If there is an issue with their products, they do provide a reasonable 1 year warranty, but they do make it incredibly frustrating when trying to utilize the warranty. We would prefer in increase in actual human contact when needing assistance and less chat bots.

Update: i must say that skullcandy handled my concern really professionally, they offered me coupon that covered everything including shipping fees that i paid ! Thank you

Horrible experience. They sent me defective earbuds, when i submitted a claim , they asked me to pay for return shipping label! Ridiculous, so you send me an earbud that had what so called warranty and you want me to pay to return it ! Never again, oh not to mentioned the AI operated chat support

wont provide or sell any replacements still making payments and they wont do anything less you have the money and time to ship your product out which i dont. wonder what happened to their "fearless use program" which is still on their facebook.

I am totally shocked at the poor customer service at Skullcandy. I'm a very experienced online shopper and went to their site because I was curious what the shipping cost would be on a set I won 40% off at Tim Hortons. After putting two sets in my cart, I minimized the site and went to my email to get the discount code. When I went back to the site and maximized the page, it automatically processed the shipment using the credit card I had used 2 years ago on another purchase at their site! I immediately went to their chat to cancel the order for over $200 and was told by their stupid bot that it could not be canceled. It was already being shipped which is BS since I ordered it 30 seconds earlier! There is no contact phone number for this company other than their bot. I finally found an email and wrote them and was told the same thing, it could not be canceled even though it was placed 10 minutes earlier. But no problem they said, once it arrives just send it back and we'll get a refund. It showed up 3 days later and then it took me over 7 hours to get their chat bot to quit looping and finally gave me instructions on how to return. It cost me $28 that is non-refundable to return something I did not want in the first place. I will never use their site again and their customer service is disgraceful. Hopefully I get my money back without too much problem minus the $28 of course. I should have been refunded the shipping cost since I had immediately tried to cancel the order as it was done in error.

Update: yes, I received an email offering me a 40% discount on my next order. Useless since I still have the 40% off coupon from last time as their site did not work correctly! I am still out $28.00 for shipping. I feel very ripped off, I am not satisfied and will never use or recommend their site or products again.

This review was prompted by Skullcandy by email. Their A.I. chat bot might be the worst I've dealt with before, almost to a point where it seemed insulting (the experience and the a.i. responses I was receiving). Ask for a human, the lady Hanna on email was perfect. Edited: After they reply, they will send you an email that if you don't give them your full name and information, they will delete this review. Pointless website.

I bought a pair of their earbuds and they worked perfectly fine for several months afterwards. More than a year after I originally bought them, the left earbud stopped working. The packaging clearly states that all their products have a two year warranty. When I tried to file a warranty claim, they said it is only one year. That is not what it said on the packaging and that is not what it says in the warranty paper I have too. They also tried redirecting me to a warranty claim site they claim works but it doesn't. I don't recommend buying anything from this dishonest company. I have bought things from them before and now I won't anymore.

This was my first time on the Skullcandy website. I was looking for a standalone speakers. Out of the nine speakers they had, only one was available. I used to chat to find out more information. It was a robot and and was totally useless. I finally left in disgust. They also canceled the ability to contact them by email so this is really pathetic. I would never deal with this company again.