Sküma Water Reviews 

Machine broke twice in 18 months and the company refuses to fix without an additional payment.

Subsequent to the response below there has been no contact with Skuma. And their support referenced below is already in my note above - their support consisted of money to fix their machine that broke twice in a short time period.

Great helpfull customer sevice wouldnt be without it at all great fresh water would recommend to anyone.

I think it's a great device. Honestly was not expecting, for the price to have so many options. We just went to this one because we knew it was high quality and reverse osmosis, but the extra options are great, like hot water, mineral, and the amount.

I can get a reply from their whatsApp customer service number. I am asking why my PH readings are the same with or with out the Bases Mineral added. I need a higher PH level and thought the Minerals did that.

Maybe i get a reply here???

Machine worked well for a couple of years. When it developed a leak, customer service were onto it and I took up their offer of an upgrade. This was a great move. Delighted with improved machine. I have looked at other makes like Aquatru but rate this Skuma as the best for my kitchen.

I haven't found a better counter top alternative to drinking clean water in London and love the fact that you can add healthy minerals and electrolytes to the water after the reverse osmosis. Exctellent customer services (in the many years we've had our Skuma it broke down once or twice but we were supported right away).

Perfect, water tastes so pure and clean, very impressed & I love it ! Still yet too do an infusion but cant wait so 5*'s

The product was very well packaged for shipping. After a few days of use, it seems to meet 100% of my expectations. It's easy to use and the water quality is apparently excellent; a positive effect seems to be appearing on my skin.

Fabulous! Refreshing and delicious! Water bottles fill up very quickly. Dispenser works quietly. Highly recommend it! Thank you Skuma

I had an issue with my RO water filter and contacted Skuma Water customer service. I was helped by Ashwin, who was very professional and supportive throughout.
The team was responsive, communicative and always willing to help. Although my original filter issue couldn’t be resolved, they went above and beyond by sending me a brand new replacement.
Overall, I’m very happy with the service I received and really appreciate the effort they made to ensure a positive outcome. Great customer service, keep up the good work and thank you!

I'm using it every day and have never had any issues. Very intuitive and easy to replace minerals, and the main filter.
Highly recommended product.

I was reluctant to write this review, but I don’t want others to go through what I have experienced.

From the moment I unpacked the unit, it was faulty. This was my third machine following similar issues with a previous model. My second machine developed faults shortly after a filter change; believing the machine itself was the problem, I returned it and paid for a replacement. It is now clear that the product is fundamentally unreliable.

The mineral function initially malfunctioned and only worked intermittently. Once that issue eased, a more serious problem became clear: the waste tank filled extremely quickly while producing very little filtered water. I had to constantly empty it just to get a small amount of usable water, which was highly inefficient and frustrating.

I was sent multiple replacement parts, including a valve, magnet, and later a super-filter. None resolved the issue long-term. The replacement filter worked for only a few weeks before failing in the same way.
I sent 17 emails, along with photos and videos, over a period of months trying to get this machine to function properly. It took around three months to reach a point where it worked—and even then, it only lasted about five weeks before failing again. This level of troubleshooting should not be expected of a customer.

The repeated failures demonstrate that this product is not of satisfactory quality, not durable, and not fit for purpose.

Throughout this process, I have had to repeatedly chase the company with no lasting resolution. It has been time-consuming and completely unacceptable—and now the refund process is proving just as difficult. Once they have your money, it is extremely hard to get it back, even when the product is faulty. My bank is now involved, which should not be necessary in order to obtain a refund for a faulty product.

Based on my experience, I would strongly advise others to avoid this product. The ongoing faults and lack of effective resolution have resulted in a significant waste of time and money.

I’ve been really enjoying Skuma. Water tastes great and makes tea and coffee taste much better vs tap water.

Faced a few glitches here and there where the water pump will continue running even though the tank is empty. And the mineral infusion would stop at times then start again moments later. These issue's were intermittent. Overall happy with the purchase

Absolutely love this water filter , we did have a few teething troubles but issues were sorted out promptly and customer service was excellent .
Wouldn’t be without it .

Water finally tastes great, I know what good things are added into each sip and looks very modern in our kitchen too!

A lot of water gets filtered out, so a bigger waste container would’ve been helpful, but it’s the quality of water we blame.

Customer service is very responsive, but we had few issues unfortunately - hottest water setting dispenses more steam than water and buttons sometimes flick around themselves (we’re being told it’s because of steam getting under front panel, which sounds like design may need reworking soon). Other than that - very happy.

To add minerals to a reverse osmosis filter is a very good idea

We’ve been using our system for 5mths and we are so pleased we decided to buy it. The sleek design sits nicely on our worktop, enabling our daughter to help herself to clean, nice tasting water any time she needs some. The difference in taste compared to tap water is noticeable, after smelling chlorine and not enjoying the taste of our tap water previously we wanted to try something. The setup and maintenance is simple, with videos to assist to keep your system working effectively. We also love the fact the waste water can be used for plants! So nothing goes to waste. Overall we have loved the confidence that our system has given us in drinking lots of water.

Had some issues with my filter machine not filtering properly after a year and a half of no problems (with a house move too)
Reached out to skuma and they arranged for me to send back for them to fix. Took a little while which was a little frustrating but the customer service was good, fast communication and Ashwin, who was dealing with my claim was very helpful from start to finish!

We've been filtering our water for over 10 years and can definitely say that this water system is the best we have bought and used.
The water tastes amazing and the hot water feature is a bonus.

Me and my son love my skuma. I use it for drinks and cooking and water my plants with the waste water. None have died lol. I find the mineral bottle runs out really quickly though?? Lasts maybe a week? Is that something I’m doing? However, I doubt I would be without it now. I originally got it to be part of my detox from all harmful substances in water and food. Along with eating organic produce my health has been great so far.