Sky Mobile Phones Reviews 

Worst ever customer service staff been placed on hold not even muting the call hearing all the staff shouting in the background, Clinton from Durban tried quieting them down but to no prevail i honestly think these other staff members should really learn about telephone etiquette this is poor management and control on there side. I just want to say thank you to Clinton for trying to quiet them down so that we could resolve my issue.

Can never get signal, worst ever, price increase already. Wish i'd stayed with EE and paid the extra money as at lease I could make calls.

Been a customer for years now they have transferred over to a call center the service is diabolical
Its like dealing with 2nd hand car sales
They SAY ANYTHING to get a sale and it not true....twice now ive been told yes sign up phone will be with you tomorrow and twice there is no phone its on a 2 week delay.....
DO NOT USE SKY MOBILE

I am writing to make a formal complaint about the extremely poor customer service I have received regarding a simple eSIM replacement.

I was using an eSIM with Sky on my iPhone 16e. Unfortunately, my phone required repair and Apple replaced the device. As a result, my eSIM no longer worked.

I first tried to order a replacement through the Sky app, but it required sending a verification code to my mobile number—which, of course, I could not access because the eSIM was no longer working.

I then contacted your online chat, where I was told that they could not help and that I had to call customer services. This makes very little sense when the whole reason for my call is that my phone number is not working.

I had to borrow a neighbour's phone to call Sky. During that call, I was transferred between five different agents and was asked to complete the security check five separate times. Every time I thought the issue was finally being resolved, I was transferred to someone else and had to start the entire process again.

The second-to-last adviser told me they would arrange for a replacement SIM to be sent to my home. Just when I thought the ordeal was over, I was transferred again to another adviser, who insisted that everything had to start from the beginning.

This has been one of the worst customer service experiences I have ever had. All I needed was a straightforward eSIM replacement, yet your systems and processes turned it into an incredibly frustrating experience.

At this point, I gave up speaking to your customer service team. I no longer wish to use this phone number because the experience has completely put me off. It is extremely disappointing, especially considering that I have purchased two mobile phones from Sky. I expected a much higher standard of service.

I am currently in the process of taking Sky UK to the County Court due to an appalling breakdown in customer care, administrative incompetence, and total disregard for consumer rights.

I ordered an Apple MacBook Air M5 on a mobile credit agreement. Upon receiving the device, it became clear it had been mis-sold as part of a mobile package despite lacking native cellular capability.

I formally exercised my statutory right to cancel within the 31-day cooling-off period. 

Instead of processing the cancellation and arranging collection:

Ignored Statutory Rights:

Sky failed to collect the uncollected asset, forcing me to handle the matter under the Torts (Interference with Goods) Act 1977. 

Disability & Accessibility Ignored: Despite formally notifying Sky under the Equality Act 2010 of a registered disability requiring strictly written email communication, they repeatedly tried to schedule phone calls—including sending automated emails scheduling calls for dates three months in the past! 

Inaccurate Credit
Reporting: Rather than closing the cancelled account, Sky reported false arrears to Experian, Equifax, and TransUnion. While Equifax suppressed the entry due to Sky's failure to substantiate it, Sky actively re-verified to Experian that three months of arrears on a cancelled contract were "correct". 

Sky's executive team and County Court liaison have shown a complete lack of internal communication and basic data accuracy. 

If you are considering taking out a hardware or credit contract with Sky, be warned: if anything goes wrong, their customer service and executive escalation teams are completely unfit for purpose.

Avoid... took over payment from me for a mobile phone that was fully paid ... scammers

Wow what a absolute shambolic service. I have had a phone for a month, without any service! Or making any calls! It Can't even connect to skys website.
. AI rubbish,website crashes, no service at all. All i've had is calls from sky trying to offer me more mobiles and tablets! Hilarious! Customer service said i would get a refund in south africa. Staff in india say its not on the screen ... Surprise surprise.
No help at all .. a first! I want to give the phone back.
ESIM absolute garbage i tried repeatedly and gave up.
Not even 1 star .

I bought a new iPhone it was delivered on Saturday I have not been able to use it dispite being assured it was a case of swapping SIM cards I have phoned Sky Customer Service 5 times none of the advisors had a clue apart from Bobby in fact 2 of the advisors even put the phone down rather than say they hadn’t a clue I am now waiting for a new SIM card I will think carefully about using Sky mobile again and my grandson as changed from Sky mobile to EE definitely will not endorse Sky mobile who have the worst customer service I have ever dealt with

Would give zero stars if I could! Sky mobile is the worst company i have ever dealt with!! Constantly overcharging, and then give no explanation as to why. Tell me I am eligible for a swap upgrade and then do not allow it, then get lied to on the phone for a month constantly being told that I will get a phone call within 72 hours, never came. Customer service is appalling. Never in my
Life, have I been treated so poorly by a company. Nor have I ever been lied to so much.

I have had no problems with my Sky mobile until two months ago when l suddenly started with a shocking service which has caused me to miss important calls and texts. The standard of the phone service has only been surpassed by the shocking customer service. Numerous emails sent by people who obviously have no idea what has gone on before referring to network problems and then sim faults sending me a new sim. For the last two months l would have had better communication using two cans and a piece of string ! At the end of this episode they can’t say the service will improve and offer a derisory compensation including a half price sim offer considering it’s virtually not worked for the last two months l am totally underwhelmed by this . I might add there is no right of appeal it’s either like it or lump it. I have given them a one star review that’s for the phone service. Their customer service deserves no stars whatsoever ! It’s absolutely shocking

If I could give a 0 I would. Got my phone through sky and signed up to a 3 year deal with option to swap after 2 years.

Have attempted to swap after 2 years but everytime I try it says the page is not available. I have attempted to contact sky and you are passed to the worst Ai assistant that just tries to pass you onto the sky website.

Talking to an actual human is impossible and when you do get a human on live chat they just ask you to contact them.

When you contact them they try to sell you every sky product under the sun so in reality it feels impossible to swap your phone even though you signed a contact stating you could.

While all this has been going on for months the phone I currently have value is decreasing.

sky are really terrible ,over charging ,bad connections ,and when you youtell your leaving them they take no notice and keep charging you and then you get threatening letters for years ,dont get into their clutches
theyre really badasss ,no humans on phones only chat bots

giving one star is too generous. I was without mobile data having switched to them. for 2 weeks i called maybe 20/30 times. I was lied too , i was told to upgrade my phone, restart and we will call you back - nobody ever did. passed from one department to another. the call history was not updated so it did not show up how many times i rang. service is absolutely deplorable.

Attracted by great deal on iphone 17 promax took out contract and set up e sim easily went all wrong with PAC tf and ended up with transfer completed with no mobile data and ability to make calls. Chatbox failed several times took 6 attempts to get the right no to call customer services so decided if you ever need support sky mobile cannot help so cancelled within cooling off period sadly. Disgusted by complete lack of empathy and understanding of english by call centre agent steer clear of sky mobile!

For a number of YEARS SKy Mobile have harassed me for a phone I have never requested.
Today I have received another bill for £106.
I telephoned them again and the customer service were less than useless. It was very apparent I was not being listened too.
Requested to speak to senior management, passed to retentions, again asked to speak to senior management, failed again. Told staff member I will be putting a report on trust pilot and ended the call with.If you believe I owe this bill , take me to court instead of sending bailiffs to my home
I have a serious heart condition and the stress over this bill is awful

If you believe I owe this bill SKY, take me to court!

The customer service is shit i kept calling and they kept hanging up even i told them do not hang up if u do please call me back as it takes ages to call you guys because you have to go through so many security questions every time i call and those customer service people have no idea what they doing don’t speak English and they don’t understand

Three weeks ago I was approached by sky mobile regarding a special deal for me. I have been with sky for 26 years and the contract was for £4.50 a month. I was informed there would be credit checks but as I have an excellent rating, I thought nothing more of it. At no point was I informed a hard check would be carried out. A hard search for £4.50 a month for a customer of 26 years?? As a result of this hard search my credit rating has been effected and I am not happy. At no time did they ask for my authority to do this search. As such it is unauthorised!!! I have filed a formal complaint as I am absolutely disgusted. I write this review to warn anyone out there how this company treats its long term customers and how it will treat you.

On 16 June, I contacted customer services to replace my partner’s SIM after it had been set up incorrectly with the wrong replacement ID. The agent I spoke with in the cancellations team was helpful in arranging a new eSIM and also improved my partner’s deal, which I appreciated.

However, the situation escalated when the agent offered to review my own eSIM. I specifically asked whether any changes would cause issues and was reassured that they would not. Unfortunately, following these changes, my eSIM stopped working entirely.

It appears that my eSIM may have been cancelled or incorrectly merged with my partner’s SIM. I had to contact customer services again and repeat the entire situation in order to try to resolve the issue. I am now waiting for a replacement eSIM, despite being advised that these are typically issued immediately. Instead, I have been told it may take up to three days.

As of 22 June, I remain without a working SIM and have been unable to use the service I am paying for. During further contact with customer services this morning, I received inconsistent and unclear information, which has added to the frustration and lack of confidence in the support provided.

Overall, this experience has been very disappointing. The handling of the issue and the lack of clear, accurate communication have been unprofessional. I am currently paying for a service that I cannot use.

I would appreciate a prompt resolution to this issue, along with an explanation of what went wrong and appropriate compensation for the loss of service.

While staff have acknowledged my frustration, there has been no effective action taken to resolve the issue, which is concerning.

I would strongly caution against choosing Sky Mobile based on my experience. The service has been consistently unsatisfactory and has fallen significantly below reasonable expectations.

In particular, the level of customer support has been inadequate, and the overall value for money is poor. The experience has been frustrating and, in my view, not reflective of the standards one should expect from a major provider. I regret not conducting more thorough research before committing

Terrible service. Spent over 4 hours on the phone in total. Just to swap my phone and when you make a complaint they close it with no response or action taken. Waste in time

Genuinely one of the worst experiences I’ve ever had: I ordered a MacBook Air and a charger, paying £273 upfront—everything seemed fine at that stage. The items were dispatched for delivery, but Sky then asked the delivery company to return them, apparently because I hadn’t passed the credit check; you’d expect them to verify this before dispatch. The real difficulty arose when trying to reclaim my money—it became an absolute nightmare, and I ultimately had to dispute the payment with my bank to recover it. Their customer service is also deeply disappointing, with many staff not speaking fluent English.