SLEEPON Reviews 42

SLEEPON is a SCAM. They will take your money and not send you what you paid for. I have been trying to get a product that I paid for in early September, (over two months ago), and it was supposed to be processed in 2-3 business days and delivered within 5 to 7 business days. 15 days later, I had not received anything, so I contacted them. They apologized and said they would ship it right away. Within a couple weeks I received part of the order I paid for. I reached out again, and they said they would be getting more of the item within a couple weeks and that I would get it soon. In mid October I still had not received anything, and reached out to them again. They said I should get it within the month. By early November, I reached out again. I had seen that the item was for sale on their website with no reference to being sold out, as they had done for some other products. I told them they could either send me the product or refund me. They then said I would get it around mid to late November. I still have not received any kind of order processing or shipping notice despite it now being November 22nd. I do not believe that they have any intention of sending me the product I ordered, nor refunding my money. DO NOT BUY from this company. They are not trustworthy, and will likely scam you as well. I recommend looking into other companies like Oura Ring, Whoop 4.0, Fitbits, Apple devices, etc.

Took my money and then said that there would be a six week delivery. I am not sure if this is just bad management or a scam. Sadly, it feels like the latter.

I got this and when compared to my Apple Watch, this Sleepon3 is poor in data acquisition. Nobody with an Apple Watch sholud waste their money on this, but get Apps that use data from your watch which are much better and accurate. I thought this was an improvement? Not the little rings to hold this are way too small for an American mans Hands. None would fit, so I tried it on my little finger and it was tight. This thing couldn't record as it said I had less than 3 hours sleep, and I slept 9. Then it never could connect to the cloud? I then went to my iPhone and all the data from my watch was there from O2, breathing cycles, Heart rate, Sleep Quality, HRV, Sleep BPM, Restfulness, etc. I would love to return this, but seems it's made in China, perhaps that explains all the issues. Stick with the Apple Watch! It's proven and my cardiologist loves the data from it.

distorted or completely invented data.
practically a scam

Negative 5-Stars!!! Complete junk! Ripoff product by ripoff company!!!

I purchased 2 of the new #3 model rings. One for my wife and the other for myself. We have had them for several months now. The software and firmware is always kept current. I wanted these to work and really tried to make it so. I have considerable experience with a variety of IT products and earned my living in IT for over 25 years. I'm retired now.
These devices should not have been released for sale. They are in desperate need of additional software and firmware development. Any devices being sold should have been identified as beta and certainly priced accordingly. The support system provided is subpar and is perhaps the worst I have ever experienced. These devices and/or it's application is buggy and unreliable. I believe that with enough development these will likely work quite well but not today!

As someone with very poor sleep hygiene, I purchased this $190 device with the intention of determining what my sleeping parameters were, and to hopefully correct any shortcomings recorded by the finger-worn ring. SleepOn Go2Sleep is described as "a smart, wearable ring that monitors your sleep and health data, including blood oxygen, heart rate, sleep stages, and breathing patterns". The data is then purportedly analysed by the SLEEPON app, providing insights and recommendations for improving sleep quality.

Initially, I experienced major issues in attempting to pair the device with my Android mobile phone. After contacting SLEEPON, I was advised that the device's firmware was apparently out of date—despite its being shipped with that version of the firmware, and being relatively new.

I then downloaded the new SLEEPON V.3 firmware, with the expectations of the device now functioning correctly. It then paired successfully with my mobile phone.

However, after wearing the device for two consecutive nights, it stopped functioning; it would not turn on or register any data, nor show any sign of charging—these functions being indicated by flashing red and green lights (or not) on the device. Further, the data it did record in most cases was suspect as far as its accuracy was concerned.

I checked my heart rate, and blood oxygen data from the (two only nights) Go2Sleep, and each was too high and too low respectively—in comparison to an SpO2 pulse oximeter I also use.

In conclusion, despite many emails to the SLEEPON company, they refused to provide any sort of compensation, either with a replacement device of financial reimbursement as they stated (quite correctly) that my Go2Sleep was two months out of warranty. I asked for an 'ex gratia' payment as a goodwill gesture, but none was forthcoming.

I can therefore not recommend either the faulty Go2Sleep device itself, or the dismissive, inflexible customer service of the SLEEPON company.

I recently purchased the sleepon 3 and I've had nothing but problems,

My husband bought me this ring for Christmas, and it has never synced with the app, and the app constantly says no data and the battery dies so quickly sometimes in the middle of the night. I have reached out for help but got nowhere. do not waste your money

Dies ist kriminel,
habe am 10. Dezember 2024 zwei Ringe bestellt. Nach langer Wartezeit war ein Ring ohne Funktion, kein Aufladen nichts. Nach einer unmöglichen Email Kommunikation, unglaublich "Was kann ich für sie tun", wurde mir nach langem unsinnigen hin und her, auch mit einem Video zum Totalschaden ein Ersatz zugesichert. Warte heute, 05.02.2025 immer noch. Nach meiner Nachfrage die Antwort "Was kann ich für Sie tun". Unglaublich nicht zu fassen, kann nur mit kriminell bezeichnet werden und jeden davor warnen mit sleepon auch nur in Berührung zu kommen.

I wish I could write an actual review, but since I never received my order there is nothing to review!
I placed my order start of December, it's now end of January and after multiple enquiries the only response I got was: 'It normally doesn't take this long for the device to arrive'. No follow up / follow through

I couldn't get the app to work. I emailed the company three times and never heard back. No customer service for me and no address to return the product.

I purchased a Go2Sleep (3) ring at Christmas and am using the Sleepon 3 app.

My main frustration with this product combination is that it frequently tells me there's insufficient data collected (less than three hours), despite me falling asleep around 10 p.m. and syncing it at 7 a.m.

Tech support has explained that this issue occurs because I tend to wake in the early hours and move around, causing the ring to think I'm awake. While it resumes tracking once I fall back asleep, that time still adds up to less than three hours of recorded data.

I don’t understand why I can’t manually select sleep times and have the software consolidate any data gathered within those hours.

As a perimenopausal woman experiencing sleep disturbances, I cannot recommend this product.

The newest version go2sleep 3 works about half the time. About half the time it will synch but then show no data for the night. I’ll re-synch it and it will take the three minutes to synch but continue to show no data. I constantly update the firmware but it doesn’t make a difference. It just can’t be relied on. I had the earlier version and loved it which is why I upgraded to the 3 version. I hate the 3 version. It is useless.

SLEEPON 3 is not a final product. After 3 firmware updates and at least one app update the device still does not track the total duration of my sleep (about 6h) but reports 1-2h night “naps”. Dozens of emails in exchange with service and the typical response “please try it a few nights more”. Btw, support never signs with any name, not even “support team”, so you don’t know who is responding or how many different employees have responded to you.

Ordered a product more than a month ago. Status is still preparing for shipping. Customer service always just says they’ll get back to me and never do. I don’t have much confidence they’d even refund me. Seems a dodgy company with some good marketing. I’d be cautious about buying from them or go elsewhere.
Update:
I’ve replied with my order number multiple times already so I will ignore ‘Max’s’ reply below.

Ich bin ein wenig besorgt über die häufigen Updates der SLEEPON 3 App und hoffe, dass in den Updates Verbesserungen vorgenommen werden, um bestehende Probleme zu lösen.

While the SLEEPON 3 app’s features works well, I look forward to the addition of more advanced features, such as more detailed sleep analysis reports.

The Go2sleep 3 is light weight and comfortable to wear, making it very convenient for nighttime use.

La conception de l'interface utilisateur de l'application SLEEPON 3 est claire et simple, ce qui la rend facile à utiliser, en particulier pour ceux qui ne sont pas très férus de technologie.