It wasn't exactly what I thought I was ordering. Your description makes it difficult to really tell. I thought I was ordering more of a comforter but it will serve the purpose.
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Lees wat reviewers zeggen
I recently purchased the “extra thick mattress pad” from your store. Unfortunately, the product is not as described: it is much thinner and less comfortable than expected, and does not match the descr... Toon meer
I sent an email to the "service.com" address earlier this month about the lifetime warranty on a sheet set (that I'm not crazy about) but have never received a response at all! Definitely will NOT be... Toon meer
I was so excited to get this in but when I got it, it was not at all what I was expecting. It looked really fluffy in the pictures but it's anything but. It's flat, was never fluffy and what I got... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Sleep Zone, we will bring you bedding products with premium quality, superior technology, and new Fabric innovation. We provide the best performance products, all beyond basic functions, all while providing you with a fantastic experience at affordable prices. We care about your quality of sleeping experience and your health. Sleep Zone products are products you can be proud to use for your whole family, just for you, or even as gifts. For the ultimate night's sleep, indulge yourself in cooling, soft, breathable, style, and luxury with our bedding products.
Contactgegevens
13451 South Point Blvd, 28273, Charlotte, Verenigde Staten
- 9805850367
- service@sleepzonelife.com
- sleepzonelife.com
3,3
Gemiddeld
40 reviews
Heeft nog niet op negatieve reviews gereageerd
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It’s helping my mattress be more…
It’s helping my mattress be more comfortable. I like the design, too. Thank you!
15 februari 2025
Product good I like it
7 februari 2025
Antwoord van Sleep Zone
Dear Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize if the product did not fully meet your expectations. Our cooling mattress pad is crafted with Nonotex technology, which is designed to regulate body temperature by drawing moisture away from the skin. This cooling effect is intended to work gradually, enhancing comfort throughout the night. However, we understand that individual experiences with cooling sensations can vary, and we regret that the product did not provide the comfort you were hoping for.
If you encounter any issues with the quality of the mattress pad or would like to explore refund options, please don’t hesitate to reach out to us. Our team is here to assist you and ensure your concerns are addressed promptly.
Thank you once again for your feedback and for giving our product a try.
It does help with keeping my back from…
It does help with keeping my back from hurting but don't think it's as thick as the picture shows.
17 januari 2025
DO NOT ORDER FROM THIS PLACE
DO NOT ORDER FROM THIS PLACE, WILL NOT RESPOND TO RETURN REQUEST MESSAGES AND THERE IS NO CONTACT NUMBER. PLEASE DO NO USE. SHOP APP AS WELL.
11 januari 2025
Antwoord van Sleep Zone
Dear customer,
We sincerely apologize for the poor experience you've had with us. This is entirely our mistake in handling and management. We have double-checked with our customer service team and successfully located your previous messages. Our staff will contact you shortly to assist you with the return process.
High quality kids sheets!
High quality kids sheets- adorable print, soft feel and they wash beautifully! Great price, fast delivery. Highly recommend Sleep Zone for bedding! We’ll order again!
30 november 2024
Great design and comforting to my child.
It is very soft, the planets and the spaceships is a very nice design that he was excited to see. My child loves this blanket!
11 november 2024
I placed this order on your Sleep Zone…
I placed this order on your Sleep Zone website. I did not know and your company did not inform me that your shipping company is Amazon. Having said that my package was not delivered by the post office and I had to physically go to the Post Office and pick up the package after I had paid you to have it delivered to my home at the proper address
I strongly suggest and recommend that any new perspective customers who are interested in buying Sleep Zone products absolutely do not purchase any sleep tone products because they are improperly processed by Amazon requiring your customer to extend money to have to go track and pick up these packages. As far as I'm concerned Sleep Zone has a fraudulent and scandalous shipping practice of your products via Amazon. Please do not purchase any Sleep Zone products. I do not want you to be victimized like myself by Sleep Zone and Amazon.
Additionally I also sent Sleep Zone an email requesting that day pay me the $51 that I have to pay for taxi to and from my home to pick up this package from the post office. Neither Sleep Zone nor Amazon responded.End of Statement.
After reading Sleep Zone response does not address the issue that I had to pay an additional $51 in taxi fees to go pick up a package from the post office that was improperly delivered by their shipper Amazon. I have had trouble with Amazon previously and never have reordered again from them in several years because of the same type of problems. I will never order anything again from you Sleep Zone because you use Amazon as your shipper and the result is evident that I had to pay an additional $51 to go pick up my package. Your response is frivolous.
I strongly suggest and highly recommend that no one purchase any product from Sleep Zone in the future for this reason. Sleep Zone does not give notice that your products are being shipped by Amazon and customers are fully unaware that their products are being shipped through Amazon. This is fraudulent. In addition this is unprofessional and poor customer service relations making your customers be the victim for your unprofessionalism and ensuring that they receive your products if they have paid for. Do not order any Sleep Zone products. I don't want you to be victimized like I was.
29 oktober 2024
Antwoord van Sleep Zone
Dear customer,
We are sorry about your situation. To be honest, we have never had a package not delivered to our customers' home addresses. As you stated, the package should have been sent out from our Amazon warehouse and shipped to your home address by USPS. There was an automated standard procedure, and Sleep Zone, as the seller did not have control over it. Please understand that we were just as confused as you are right now.
Please give us some time to figure out what exactly happened to the carrier and we will get back to you again.
Antwoord van Sleep Zone
Dear customer,
Thank you for choosing Sleep Zone and taking the time to leave your wonderful feedback! We are thrilled you are satisfied with our mattress pad! Nothing makes us happier than our product can help you sleep better! Your recognition is the greatest encouragement to us.
We hope you can sleep well with our products, and feel free to contact us if you have any problems!
Experience Perfect Comfort: Cool, Cozy, and Convenient!I recently purchased the mattress pads
I recently purchased the mattress pads, and they are nothing short of amazing! The comfort level is perfect, providing just the right amount of support while keeping me cool throughout the night. They arrived right on schedule, and the packaging was impressive, ensuring everything was in pristine condition. If you're looking for a blend of comfort and quality, these mattress pads are an excellent choice!
10 oktober 2024
Antwoord van Sleep Zone
Dear customer,
Thank you for choosing Sleep Zone and taking the time to share your wonderful feedback! We are thrilled you are satisfied with our products, including the packaging! Nothing makes us happier than knowing our product helps you sleep better! Your recognition is the greatest encouragement for us.
We hope you can sleep well with our products, and feel free to contact us if you have any problems!
I thought it was a memory foam topper…
I thought it was a memory foam topper that was firm it's just flat and no support
9 oktober 2024
Antwoord van Sleep Zone
Dear customer,
Thank you for sharing your valuable user experience with us.
We apologize if our product did not meet your expectations. The product description on our website states that the extra thick mattress topper is filled with 5D down alternative fiber, not memory foam. We are confident that this mattress topper provides ample plushness and support, although it may not be as soft as memory foam.
If you want to request a refund, please feel free to report it to the customer service. Our team will do our best to solve your problem.
Thank you!
I recently moved in with my sister and…
I recently moved in with my sister and her husband and they like to sleep at a much higher temp at night then i am used to. I was not sleeping well so i ordered this comforter and pillow duvet and I slept so well the first night I was able to use the set. It is so soft and cool to the touch. I was worried that it would not retain enough body heat and be to cold but that was not the case. I was able to cool down enough to sleep but not freeze.
2 oktober 2024
Antwoord van Sleep Zone
Dear customer,
Thank you for choosing Sleep Zone and taking the time to leave your wonderful feedback! We are thrilled you are satisfied with our cooling comforter! Nothing makes us happier than our product can help you sleep better! Your recognition is the greatest encouragement to us. We hope you can sleep well with our products, and feel free to contact us if you have any problems!
Cooling aspect just didn't work
It was a well-made mattress pad, and if I just bought it for that I would give it a five-star review. However, I bought it specifically because it was titled a "cooling" mattress pad, and in that regard it failed completely. It actually made me feel hot. Might be nice in the winter, but really not what I was looking for.
31 augustus 2024
Antwoord van Sleep Zone
Dear customer,
Thank you for sharing your valuable personal user experience with us. We especially appreciate your honesty in endorsing the quality of the mattress pad.
We apologize if our product did not meet your expectations. The cooling mattress pad is designed with Nonotex technology, which reduces body temperature by pulling moisture away from your skin. The change could happen gradually throughout your entire night of sleep. We were unsure why the mattress pad made you feel even hotter, but each user has their subjective feeling of comfort and cooling, and we understand that.
If you have any problem with the quality of the mattress pad or request a refund, please feel free to report it to us and our team will try our best to solve your problem.
Thank you!
Comfort
Comfortable sheets, fast delivery knowledgeable customer service definitely will by in the future when needed 😊
31 augustus 2024
Antwoord van Sleep Zone
Dear customer,
Thank you for choosing Sleep Zone and taking the time to leave your wonderful feedback! We are thrilled you are satisfied with our bed sheet set and we will address your compliment to our customer service team! Your recognition is the greatest encouragement to us. We hope you can sleep well with our products, and feel free to reach out to us if you have any problems!
Cooling
Bought solely for cooling over a memory foam mattress. The effect is likely 2 degrees or less and not highly noticeable.
29 augustus 2024
Antwoord van Sleep Zone
Dear customer,
Thank you for sharing your valuable personal user experience with us. We are so sorry that our product did not meet your expectations. The cooling mattress pad is designed with Nonotex technology, which reduces body temperature by pulling moisture away from your skin. You were not wrong about the unnoticeable direct feeling of dropping body temperature because the change could happen gradually during your whole night of sleep.
This summer, we just released a new cooling series with a new cooling fabric that reduces body temperature instantly when your skin touches it. We are more than happy to send you an exclusive discount if you are willing to try! Again, if you have any problem with the quality of the mattress pad, please feel free to report to us and our team will try our best to solve your problem.
Thank you!
Antwoord van Sleep Zone
Dear customer,
Thank you for choosing Sleep Zone and taking the time to leave your wonderful feedback! We are delighted to hear that you have been sleeping well with our products. Your recognition is the greatest encouragement to us. Please feel free to contact us if you have any problems!
Antwoord van Sleep Zone
Dear customer,
Thank you for choosing Sleep Zone and taking the time to leave your wonderful feedback! We are thrilled to hear that you are satisfied with our product. Your recognition is the greatest encouragement to us. We hope you can sleep well with our products, and feel free to reach out to us if you have any problems!
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