Slotsgem Reviews 76

withdraw pending and Don't know specific time , and live chat always answer " Please be informed that all requests are being checked in the live queue order.
We are currently experiencing a huge amount of cashout requests
That is why it might take a bit longer time.
Please be patient, I do apologize for any inconvenience caused. " when asked

Still waiting for my money they triggered a kyc issue again....

I deposited money and won around 20,000 CZK.
When I requested a withdrawal, it was cancelled without a clear reason.
After that, they started asking for very sensitive personal documents (ID, both sides of my card, and bank details).
This feels unsafe and highly suspicious.
I cannot recommend this site. Please be very careful.

Look I'm just some average guy who decided to try out casinos one day, I didn't know what I was looking for when I first started and can say I have been scammed before.

I found these guys when I was on the hunt for a trusted website and I can honestly say they have been perfect, the only thing I will say is there KYC is a bit confusing because they ask for more specific details later through email but once youre verified there has been no problems, I've never even talked to support once because there withdrawals have been smooth and quick.

I've cashed out thousands and it was in my account within 8 hours but most time it's usually 4 (obviously I've lost money too)

Great games and the rtp boosts are probably the best feature, you can find games that are 1000%+ if you're lucky.

I legitimately have nothing bad to say about this place I just hope they can get a deal with Hacksaw soon.

Kasę przyjmujecie ale jak przyjdzie do wyplaty to same problemy wyplata odrzucana

After few years of playing here sadly I have to downgrade my experience from 5 stars to 1. One reason is the casino is dishonest about their bonus offers and promotions. They offer a Friday bonus yet it has not worked for me a single time even though I met minimum deposit requirements and all, when I contacted support they didn’t give me a good reason as to why. They then sent out an email asking to be nominated for best casino on AskGamblers , sent them a screen a shot and I would get 20 FS. After over 24 hours passed I reached out to their customer support and they told me they had no such promotion- I attached a copy of the email SlotsGem sent and they said i need to contact ask gamblers …what do they have to do with free spins when the offer came from your casino?! The gaslighting is unreal here.

Another reason is I have previously contacted support to set up gambling controls, it took them 8 days to lower my deposit limits . 8. DAYS.

Another reason, ive been their customer for years, ive deposited thousands and thousands, and I can’t even get any decent bonus or cashback which by the way they say they offer (they don’t)

I don’t know what happened here but it’s no longer a trusted casino for me.

Do not, in any circumstances gamble on this casino. If you happen to win they make sure to find a way to not to pay your winnings. I won 700€ but they refused to pay because "We noticed that you have breached our maximum allowed bet with an active bonus rule playing "First Deposit Bonus". They just took 500€ away from me with the snap of the fingers. Also, to get the 200€ what was left on the account out took so much effort because all the possible documents you can even imagine of had to be uploaded.

This is a very odd casino. I have won here and been paid out rather quickly. But their "Managers" keep banker hours and whenever you have an issue it can take days to respond. Four days ago on Thursday I asked them to set a new deposit limit. They set it wrong. So I asked them to correct it on Friday, no response until 08:59 on Monday with a so what do you want set? The "Manager" leaves at 09:00, so even though I responded within 2 minutes, they are essentially closed until tomorrow. What casino keeps bankers hours and then has the nerve to pull a stunt like that. I've deposited thousands at this casino, but they are insanely unprofessional. If you can't respond quickly to "responsible gaming" requests, then set up the controls on your website and avoid the hassles.

Fraudulent Casino, stay clear. Created account provided information to get verified. After being verified deposit $270 with opting for no bonuses. Turned it over to $870. Submitted a withdrawal then it was cancelled asking for a photo of my ID while holding as a selfie. Provided and submitted the withdrawal again, was cancelled again this time they asked for a PDF bank statement via email which i provided, it was cancelled again and this time they asked for a selfie with passport which was provided - submitted withdrawal again. And now i'm being ignored and the support chat on the website seems to be a generic bot. Haven't been locked out. The only way i'll remove this review is if the withdrawal is successful. If not i will take this to the Australian Communications and Media Authority and ReportCyber and get the domain blocked. Concerns regarding providing license, passport and bank statement high chance of identity theft.

Cool casino, but when you win you cannot take money out easily, and when you finally can take out, they make sure you cannot win more.

I won 40.000€ during 10 days or something, through my own tactic, and money was rising and rising, but then, when I want to take out, they make sure I cannot win, for sure they have technology to do that, programming the website etc. Im broken, because now I have 0€ again again, like all casinos, they will make sure you leave with 0!!!!!!

STOP GAMBLING!!!!!

Hallo, ich spiele seit mehreren monaten, habe immer die auszahlung bekommen! Voraussetzung ist das mann das ganze Profiel verifiziert auch die Bankdaten für die erste einzahlung!

Habe daher bis jetzt immer gute erfahrungen gemacht, support ist auch 27/7 erreichbar und die Auszahlungen werden auch in echtzeit bearbeitet und sofort ausgezahlt.

I am satisfied with the casino, no problem 🙏🙏🙏♥️♥️♥️♥️

Sehr gutes Casino war anfangs sehr skeptisch wegen der ganzen Bewertungen.Aber diese Sorge hat sich dann gelegt als ich meine erste Auszahlung heute gemacht hatte.Es war etwas Kompliziert mit der Verifizierung aber der Support hat geholfen worüber ich echt dankbar war.Deswegen das Casino an sich Top man kommt zurecht auf der Seite und Spiele gibt es auch genug.Weiter so bisher bestes Casino wo ich gespielt habe.

sehr fragwürdige firma die einfach gewinne einbehaltet achtung lass finger davon !

So ein Betrug. Angeblicher Support rund um die Uhr heisst, drei Tage warten. Auszahlung Pustekuchen. Sämtliche Dokumente hochgeladen. Natürlich für eine Auszählung fehlt plötzlich wieder etwas. Ein Nachweis für eine bestimmte Einzahlung. Zu deren Zeit ich nichtmal eine getätigt habe. Und dann meldet sich niemand. Ewig. Nirgends erlebt. Bodenlose Frechheit.

Brak wypłat

Najlepsze kasyno online w Polsce na pewno pod względem wypłacalności wygranych bez przekrętów szybka weryfikacja pomoc całą dobę w razie potrzeby wiele fajnych gier no I oczywiście wielkie wygrane na poziomie VIP masz swojego asystenta który jest bardzo pomocny ja mam HANKA jest jak przyjaciel zawsze podaruje jakiś szczęśliwy bonus bez depozytu polecam serdecznie

Una trappola che non ti da un bonus non cascate a questo sito e falito in 3 mesi ho lasciato 4000 euro qui

Πρότυπη πολύ σκληρή κριτική (Aggressive/Professional)

Title: Fraudulent and Dishonest – Steal Your Money and Delete Your Account!

Review:
I can’t believe how unprofessional and deceitful SlotsGem is. I won a substantial amount, requested a legitimate withdrawal, and instead of paying me, they deleted my account without notice, ignored all my messages, and refused to honor my winnings.

This is not a casino, it’s a scam. They lure players to deposit money and then steal your funds without recourse. Their “customer support” is nonexistent; emails go unanswered, live chat is useless, and they clearly have no intention of treating players fairly.

Anyone considering playing here: stay far away. You are risking losing your deposits and your winnings, and there is no legal protection, as this casino operates without a proper license in most countries, including Greece.

I have full evidence (screenshots, payment history, emails) and will be reporting them to Curacao eGaming and relevant authorities. SlotsGem is dishonest, untrustworthy, and predatory.

Rating: ★☆☆☆☆