Slugs & Snails Reviews 

Antwoord van Slugs & Snails

2 sep 2023

Hello Inge, we are sorry trust pilot sends review emails before our shipments have landed in some locations, we know it’s frustrating but in order for us to run promotions like our two month long free global shipping, we have to send our mail with national mail services which take a little longer than couriers but nothing too excessive in general. I think we spoke on the phone and explained how we ship, our system says your mail was received so we are just checking?

Antwoord van Slugs & Snails

Geüpdatet op 1 mrt 2023

Hello Nicoletta, we have communicated with you four times since your order left the warehouse in Ireland last week! You asked to track it the same day you placed the order and then asked to cancel it at the same time. We have done our very best to keep you happy and updated but there’s only so much we can do. It’s been shipped via ordinary ground shipping which takes a little longer than courier post and as is stated in our shipping terms, however you have to give the mail time to process the shipment if you order from Ireland it’s impossible for us to ship across Europe in a day or so. If we have to start using courier only mail services because customers won’t wait for the post, it will cost a minimum of €25 for each order which we don’t think anyone wants so please read our shipping terms and be mindful that we are trying to get our mail out fast and affordable for everyone so that the entire world can enjoy our products. We ship all over the world and our mail is pretty fast 90% of the time but sometimes depending on your location, there might be a small delay.

Antwoord van Slugs & Snails

21 feb 2023

Hi Christine many thanks for your review. Visually they might look a little bit different as we have to allow our manufacturers a 2cm tolerance in the sizes so they can get so much detail onto the tights, allow for changes in cotton etc. But all our sizes are based on their fit. So they are quality controlled on a mannequin the same size as the age range and they have to fit that comfortably to be considered a good fit.

Antwoord van Slugs & Snails

14 feb 2023

Hi Keely, many thanks for leaving a review, but we do ask that you wait until the recommended delivery time has passed before you reach out about delivery. We haven’t spoken to you about that yet so leaving a 1 star review as a first point of call isn’t very fair. You ordered last weekend, we don’t have an active postal service on weekends and the next working day here was a bank holiday so your mail only left our warehouse on Tuesday. We pre clear customs for you at our end since Brexit has made that quite difficult for UK orders and I can see that was done here for you. That process adds a day to our shipping as once we do that here the whole thing has to be done again at our sorting office so effectively your post only hit the mail circuit a couple of days ago. It leaves Ireland the next day and then unfortunately it enters into the UK postal network which is much slower than ours. With the UK backlog we do advise to give an extra five working days to our usual shipping times but in reality it will probably be there in the next couple of days. As a small business our reviews and customer satisfaction is really important to us so it would be really lovely if in future you could reach out for shipping questions and maybe review our products we have extremely low international shipping charges, in fact they are the same as our national shipping charges so that we can make sure our international customers can buy our products without unrealistic costs for delivery. That means we take quite a hit on shipping outside of Ireland so we have to trust our mail to the national mail services, however we can not make them work any faster.

Antwoord van Slugs & Snails

28 dec 2022

It was a pleasure to serve you Claire, thank you for shopping with us.