Slugs & Snails Reviews 

238
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Amazing service as always, excellent quality products. Super helpful, you can tell this is a small family run business as the attention to detail is unreal. Will be back for more.

Beoordeeld met 2 van de 5 sterren

Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return. Ended up posting back when was in republic, with handwritten note re exchang... Toon meer

Beoordeeld met 5 van de 5 sterren

The quality of these tights is well worth the money and the time (coming from Ireland to the USA) is well worth it!! Customer service was wonderful when I emailed some questions. Thank You Kat!

Beoordeeld met 5 van de 5 sterren

My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Toon meer

Bedrijfsgegevens

  1. Kinderkleding
  2. Babykledingwinkel
  3. Kleding- en stoffenfabrikant
  4. Kleding- en stoffengroothandelaar
  5. Herenmode
  6. Damesmodewinkel

Geschreven door het bedrijf

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

238 reviews

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4,4

Alle reviews

(238)

57 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

These are the most gorgeous sets

These are the most gorgeous sets - my 3 kids love them. and theyre so soft and such high quality that I'm coming back and getting myself one!

23 september 2025
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Antwoord van Slugs & Snails

How lovely, thank you for taking the time to review us!

Beoordeeld met 5 van de 5 sterren

All good

All good. Thank got it wasn't a sketchy site.

11 september 2025
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Antwoord van Slugs & Snails

Thanks Claudia, we are also grateful not to be sketchy, you never can be too sure these days ( ;

Beoordeeld met 5 van de 5 sterren

Shop from this wonderful small business!

The company is owned by a lovely woman who is passionate about her product and it’s lovely to see that care in everything she does. Great communication, wonderful products. We are lifelong fans

12 september 2025
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Antwoord van Slugs & Snails

You are too kind, a little ray of sunshine in what was a very big storm. We are finally shipping without too much drama!

Beoordeeld met 5 van de 5 sterren

I’ve got 3 sets for my one year old and…

I’ve got 3 sets for my one year old and a matching set for me.
I’ve sized up purely so he can wear it for longer and because of the cuffs, it’s easy to roll up the sleeves and leggings. And the summer set I got actually looks cool on him oversized too. So smart the shorts got drawstrings!
My boy gets compliments al the time how cool he looks whenever he’s wearing this brand.
The one I got…. honestly they are so comfortable, I just want to live in them 24/7.
I’m pregnant so I appreciate the stretch and I’m already thinking to get more for me and my kids.

11 september 2025
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Antwoord van Slugs & Snails

Thank you Mariko, what a lovely review we wish you well with your pregnancy and we hope your waffles keep you warm for winter.

Beoordeeld met 5 van de 5 sterren

Years of great products & service

Have gotten 7 waffle sets over the last 4 years. Delighted every time. The kids find them comfy. They wash well & the colours are fab. Brilliant customer service whenever I have queries. They can’t go wrong!

15 augustus 2025
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Antwoord van Slugs & Snails

Thank you Eimear, we are so proud to have your little ones growing up in our brand.

Beoordeeld met 5 van de 5 sterren

It's my second one- that's how much I like them!

I love the product (blue waffle top & trousers). The weight of the fabric is perfect for slightly cosy but never sweaty, and it is wonderfully tactile.
(Only lost a star for the duration of the back order experience. Product is definitely 5 star!).

15 augustus 2025
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Antwoord van Slugs & Snails

Thank you Sarah, the pre order was a total nightmare we agree but we knew once people got their waffles they would be happy ( :

Beoordeeld met 1 van de 5 sterren

Ordered in March 2025

Ordered in March 2025, but never got my order. Asked multiple time for information about it, but got no real answers.

14 maart 2025
Review zonder uitnodiging
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Antwoord van Slugs & Snails

Hello Amanda, we haven't got any information on your order from your review so we can't double check if your order was delivered please feel free to reach out to us with your order details and we can investigate it for you.

Beoordeeld met 2 van de 5 sterren

I was disappointed that it took from…

I was disappointed that it took from ordering on the 10th July to delivery on 5th September for my parcel to arrive

16 augustus 2025
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Antwoord van Slugs & Snails

Hi Helen, yes we are so sorry the pre order was delayed well beyond what we agreed with our factory it was totally unacceptable and we really appreciated that you waited for so long.

Beoordeeld met 5 van de 5 sterren

Since it's getting colder at night…

Since it's getting colder at night again, I ordered the 90's Neon Waffle Cotton Set to wear as pyjamas, among other things. It has already arrived, and I am very happy with the material and quality.
Only the fit is a bit strange. The top is quite narrow and short for an XL size, while the trousers are long and wide. They both fit, but they look a bit strange together.
Another positive point about the shipping is that to reach the minimum order value for free shipping, I also ordered some 'pre-order' items and was worried that I would have to wait until the whole order was ready. However, I received the set immediately, even though this meant the company had to pay double postage. Great!

Addendum: Unfortunately, disappointment has caught up with me. I wrote a very polite email asking about the approximate processing time for my delivery and emphasized that I’m happy to wait because the products look great. Not only was my email left unanswered, but my order was canceled with a cold, automated message. I was left stunned and feel really bad. Why would they do that?

Update:
I’ve now changed my review to five stars, as everything has finally been resolved. Although the delivery took from August until December, the products are genuinely worth the wait – the quality and design are excellent. What’s more, the money for the items that couldn’t be delivered was refunded without any issues.

I can fully appreciate the difficulties with subcontractors, yet selling products only once they are physically in stock would have easily prevented the frustration. Thank you nonetheless for the fair and professional handling of the situation.

16 augustus 2025
Review zonder uitnodiging
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Antwoord van Slugs & Snails

Hello Michael, we had to unfortunately cancel our adult tights due to constant factory delays, when we processed your refund we did pop in a little note, apologies if that felt automated but we just didn't want your order to be sat unprocessed so the priority was to refund. I do think that you might have received a mislabeled top could you possible pop an email to the office so we can arrange for the replacement for you?

Beoordeeld met 1 van de 5 sterren

Habe leider nie meine Ware erhalten und…

Habe leider nie meine Ware erhalten und auch keine Antwort auf Emails. Musste via Paypal das Geld zurückfordern.

27 augustus 2025
Review zonder uitnodiging
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Antwoord van Slugs & Snails

Hello,

We are sorry to read your review. Your order was a pre order which only came in today after a huge delay and a very complicated air cargo journey!! We have been busy organising this and preparing all the orders so we are in the warehouse and away from emails which we did advise in advance. All pre orders are now packed and the final load will pass to the post office tomorrow. As an apology for the delay we did give everyone 15% off for a year plus a goodie bag with customised iron on patches.

Beoordeeld met 5 van de 5 sterren

Great products!

The site itself is clear and it's super easy to peruse all the wares on offer. The ordering process was easy and quick. The products I ordered were delivered quite quickly and the communication throughout was excellent. The products themselves seem to be excellent quality and the fit is great!

11 juli 2025
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Antwoord van Slugs & Snails

Thank you Rebecca for such a great review!

Beoordeeld met 4 van de 5 sterren

Pretty good

Pretty good, soft and comfortable but colours not a good match for the website images, and one sock got a snag on the first wear

27 juni 2025
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Antwoord van Slugs & Snails

Hi Gillian, thank you for your review, would you like to pop over an email to the office and we can arrange for you to get a replacement pair of socks?

Beoordeeld met 5 van de 5 sterren

The adult tights are so comfy and warm…

The adult tights are so comfy and warm and fit perfectly. It took a little while to get here as I live in the UK. I like that Slugs & Snails offer such nice quality clothing. I'm going to for sure get some more.

24 juni 2025
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Antwoord van Slugs & Snails

Thank you Jason, we had some great new prints coming but due to an error with some of our colours we had to cancel them for this season but we are working on some new ones!

Beoordeeld met 2 van de 5 sterren

They were advertised as thick waffle…

They were advertised as thick waffle cotton but I would describe it as adequate thickness. Yes they are not cheap flimsy material but I wouldn't describe them as thick. I got the mustard colour which looks more yellow than mustard - definitely not the colour that they look online.

5 juni 2025
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Antwoord van Slugs & Snails

Hey Rash we are sorry you didn’t like the thickness they are 230gsm which is quite a nice bulky waffle thickness and as thick as we can go to be both loungewear and pjs then we cross over into sweatshirt territory! Our mustard is a yellow but it’s a mustard yellow we do also sell a bright yellow different screen setting might affect how this looks online but we do also sell socks and tights in this exact Pantone colour and it is definitely listed as “mustard”.

Beoordeeld met 3 van de 5 sterren

The service was very good and fast

The service was very good and fast. The socks are very tight and were hard to put on my grandson . He didn’t like the feeling of the tight socks. It is a pity . Maybe look at getting a wider fit for wider feet.

30 mei 2025
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Antwoord van Slugs & Snails

Thank you for your feedback, it does sound like maybe you could have benefited from moving up a size as our socks would be on the wider side we designed them for children who wear AFO’s so they are a little more giving but also totally seam free so there’s not discomfort. If you have any unworn ones we can swap them for the next size up for you.

Beoordeeld met 5 van de 5 sterren

Love these leggings

Love these leggings! The patterns and fabric are lovely. 😊 highly recommend

19 mei 2025
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Antwoord van Slugs & Snails

Thank you so much, we love them too!

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