Slumberland Furniture Reviews 27

Respond to owner down below!… PLEASE don’t waste your time and hard earn money in this place and people who are just there to making as much money for themselves even if it means lying to the customer in doing so. The sales floor, Matt, and manager, Amber, are absolutely horrible people. Taking advantage of customers. Went with my mom to purchase a sofa since we are in need of them. When there, Matt helped my mom with a sofa she was sitting on. We told him we are in need of two and he went to check it another is available. Came back telling us another one is, so we can get the floor model and order the other one for delivery. When already processing a financial plan and everything, Matt told us it won’t let him order the one online. We’re like oh, okay? But he than told that the other one would be available to ship in a week or two, as the floor model one can be delivered right away, upcoming Wednesday, with a chair we purchased. Called 1.5 weeks later to find out that the other sofa won’t be delivered till mid November! 3 months later than what was mentioned when purchasing our items. I told them to cancel, since that’s not what was told by the sales floor, and about returning the other sofa that was delivered. They said that can’t because it was the floor model and they don’t accept return for such. BUT if we were told the TRUTH by the sales floor guy, we WOULDNT HAVE PURCHASED IT!! But nope, they did not care. Spoke than with the manager, Amber if I’m correct, she said the exact same thing. That it’s what i signed in agreement. Which is FALSE, I signed because I was told it the other sofa will come in a week or two, NOT IN THREE MONTHS. They she brought up the stain, that I said it was in mint condition or whatever. WHICH IS, ACCORDING TO HOW THEY DELIVERED IT TO US, WITH THE STAIN ON THE BACK! And the manager lied, saying it was inspected before delivery. We clearly it WANT inspected when it arrive to the house! Like it couldn’t have dared got stained during the delivery process!!… this store, the sales person, the manager are completely terrible people, lying to sell the floor models knowing that they couldn’t care about you.. now starting a process with speaking the higher up people. Again, PLEASE don’t waste your time and hard earn money in this place and people who are just there to make as much money for themselves even if it means lying to the customer in doing so.

I’ve contacted so many people within the local store with no help at all. I even contacted the district manager and three weeks later And I still haven’t heard back when I was told they’ll call back within two days. What a joke. Such thief's and liars

IM GOING TO CANCEL THE ORDER I MADE YESTERDAY BASED ON THE COMMENTS HERE. LOOKS LIKE THEY DON’T EVEN HONOUR THEIR OWN WARRANTY! WTAF

Always satisfied with products from here. Do not like that everything has to be ordered and not taken home the day of purchase

Their website says they offer free no contact doorstep delivery if you're within their delivery area. I put in my zip code and it said I was indeed in their delivery area. When I went to check out, they instead wanted $100 to deliver it. I asked them about it and they say it's only free within their "local delivery area", which is I guess different than their "delivery area" Total bait and switch.

Very deceptive business practices at the Roseville, MN store. I purchased a "hot buy" mattress and was told to have the warranty I had to purchase their mattress protector. I figured I was going to buy one anyways so I purchased it. Once I got home I realized the mattress cover was plastic like and crinkled as you lay on it. I went back to the store the next day and the sales person acted like he had never seen me before. Said they do not take exchanges or give money back on mattress covers. I asked to speak to the manager who was feet in front of me and he turned and went into the back of the store and never came back out to speak to me. Buyer beware!!!! I will never purchase from a Slumberland again.

Never buy anything from them specially extend warranty, they don't cover anything, paid 269 dollar for warranty, didn't cover anything.
So bad service and so bad product
We bought furniture from slumberland Ramsey store,Anoka MN

I moved to Shakopee MN.on 1/1/19, so decided to purchase all new major furniture. I purchased a sectional at 'Slumberland Furniture" for 3,099 plus tax & delivery with a few other items. Because I work so many hours per week (up to 74), I never got time to inspect it thoroughly, until this weekend 2/26/19. I notice the two pieces are different colors and textures. I called the manager immediately, his response is that I should have filed a complaint within the first five days, sorry no apology or consideration for return, plus he insisted that the two pieces are the same color. My response: we live in a fast paced world where "time is of the essence”, I thought and believed that there products are of quality and satisfaction is guaranteed,I trusted them. Therefore, I never bothered to inspect all their pieces until I had time (my vacation week), and not only is the sectional two colors and textures, the ottoman had a big chunk of wood missing from one of the legs (first they blamed me for it), then they decided to replace the ottoman—meanwhile my sectional is noticeably 2 colors. I Urge YOU to “Please be Cautious of Purchasing Furniture from this Company’. After it gets delivered, it is almost impossible to return if you find that it is defective, without going to court.

Charlene Williams