Smart Carship LLC Reviews 603

Absolute nightmare. Tom from Smart Car Ship LLC (Prime Car Ship) took a $3000 deposit via wire transfer and failed to provide any service. He lied about having a ZIM booking, failed to pay the carrier (JAL Freight), and left my vehicle stranded in Houston while the driver held it for ransom. I had to file a federal complaint with the FMCSA to get my car back. This company is deceptive and operates without integrity. Do not trust them with your money or your vehicle.

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> Wilson lies, his lies cost me $600.00 in storage fees at Copart. I am a senior citizen helping a 86 year old Korean vet with the purchase and shipping of a 2006 Dodge van.

I signed a contract with Wilson at Smart car ship for $575.00 to ship a van (contact information above contact Wilson and tell him what you think). Wilson tried several times to force me to pay a shipping fee that was double the contract price I refused. Wilson lies, his lies cost me $600.00 in storage fees at Copart. Wilson shipped the van without my knowledge telling me the shipping cost was going to be $798.00 cash on delivery and the $175.00 deposit fee that Wilson will not refund me. The van did show up costing me a total of $975.00 plus the storage costs of $600.00 not what the contract says for a total of $575.00.

I think Wilson is sitting in India trying to scam the people of the U.S.A... Wilson lied the entire time I communicated with him, he thinks he is slick and a good liar, he is not...

Scammed me out of $100 deposit. Never received service. Then refused to respond to my text and calls.

Our car was transported in a timely manner on a very short schedule for a reasonable cost. Advice for anyone transporting a vehicle, plan ahead as far as you can. It will cost you less. We waited until Christmas week to book our transport and we had to have the vehicle there before Christmas. Mike Miller made it happen for a reasonable price driver was professional, friendly, courteous, and on time Remember your schedule determines your cost. We highly recommend Mike Miller and Smart Car Ship LLC.

I had a good experience with Ken Anderson. The response time was fast and his constant updates showed great customer service. Many thanks

Fast and easy transaction. Prompt payment. :)

Sam did an amazing Jon getting my vehicle transported so fast and best prices

Unprofessional and dishonest broker. I dispatched a driver on a load that was confirmed at $950, but after pickup we found out the broker had a different contract showing only $800. This is a clear case of rate manipulation and deception.

Because of this broker’s actions, the driver was put in a bad position after already committing to the load. This is not how ethical brokers operate. Dispatchers and carriers should double-check paperwork and be very careful before working with this company.

I do not recommend doing business with this broker. (571) 267-1634 broker number

I had an excellent experience working with Smart Car Ship they reached out to me quickly, after I had submitted a request for moving a vehicle, they worked very well with me, answered all my question, they will definitely get my future business

Good experience with Wilson Smith.

roma was the best person i met in this transfer of my sons vehicle Roma thank you so much for all your help and from now on you gonna be my person to call to transfer my vehicles

Great people great communication

Contracted with them to move my car for $890. I paid $250 deposit. When time came to move my car I was told an additional $1500 was required. REFUSED to refund my deposit.

It was easy to work with! Thank you guys!

I ABSOLUTELY love Emma. She was very efficient, knowledgeable, and her customer service was OUTSTANDING. Emma got a call from me one day and within 48 hours she had the vehicle delivered. Emma received my call after being given the run around from another broker and she immediately went to work to ensure that the vehicle was picked up within an hour and delivered the next day. I will always remember Emma. This is now my go to for auto transport.

I had a wonderful experience — the service was excellent, and everything was handled with great professionalism. Special thanks to Jennifer Wilson for her kindness and outstanding support!

Roma is fantastic,On time, professional, and courteous. Looking forward to more business
together. Thank you for great service!

Sam helped in all support and speed for the closing of the load, I highly recommend it!

Jennifer at smart carship honored a months old quote, despite increased operating costs. Car was picked up the next day and delivered the following day.
No deposit was paid upfront, no added costs. The only recommendation I have is verify with your driver at pickup which app he uses for payment. Ours only took Zelle.