1 Star is 1 too many. Absolutely disgraceful service made worse since they were purchased by Shift 4. No understanding of partnership, loyalty and no understanding of the challenges faced by small b... Toon meer
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I have canceled my service but they still deducted monthly fee from my bank account. I have contacted Gabriel Ryan from SmartPay but he ignored my email or call.
Bedrijf heeft geantwoord
Product works well, exactly as promised. Only suggestion for improvement is quicker processing of daily turnover. Would be good to see Friday's turnover processed Friday night, as Commbank does, ra... Toon meer
Bedrijf heeft geantwoord
We have been frustrated with bank fees associated with credit cards for years. Recently, we have switched to SmartPay. The team at SmartPay is amazing, very helpful and supportive, and I would like to... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shift4 Australia is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
Contactgegevens
Level 9, 151 Castlereagh Street, 2000, Sydney, Australië
- 1800 433 876
- marketing@smartpay.com.au
- smartpay.com.au
2,8
Gemiddeld
32 reviews
Heeft 36% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Have been using smart pay for over a…
Have been using smart pay for over a year and absolutely love it! Easy to use and great customer services
12 augustus 2025
Review zonder uitnodiging
Antwoord van Smartpay Australia
Hi Tamika, we are thrilled to hear about your success with Smartpay and appreciate your 5-star review. Cheers, The Smartpay Team
DO NOT USE THESE GUYS AT ALL
DO NOT USE THESE GUYS AT ALL - INEPT I decided to try them but it wasn't working for my business and customers (the 1.5% on average bills was a big deterrent) I went back to bank…
I've been in contact with them since May to cancel the account and they continue to fail to process it. Regardless of talking to them on the phone and getting empty promises.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Smartpay Australia
Hi Motorcycle Dyno, we are sorry to hear about your experience and that you were unhappy with your Smartpay terminal. As per your agreement, the monthly terminal rental fee continues until we receive your terminal back.
Since your terminal was returned on July 18th, you were automatically billed for the month. You have since been refunded for June and July, and your Smartpay account has been successfully closed. We sincerely apologise for your experience.
Kind Regards, The Smartpay Team
⭐ 1 Star Review
0 Star Review
Extremely poor service from Smart pay.
I’ve been trying to return a handheld terminal for weeks, and despite multiple calls and emails, no proper return box was ever delivered to my personal address as promised. Instead, a flimsy envelope was sent to my previous business premises, which I only found out about through the new owner. I still packed and returned the terminal using that envelope, yet I’ve received no credit to date.
To make matters worse, Smart pay has been debiting my account without any prior notification, which is completely unacceptable.
Beware before signing up with this company — the lack of transparency and poor follow-through has been very disappointing.
15 mei 2025
Review zonder uitnodiging
Extremely Unhappy
Started out very happy with the product and support. I have now had 3 instances where the money has not been deposited into my account next day as advertised on their site. I have had many phone calls in regards to this issue and nothing seems to be getting sorted out.
21 januari 2025
Review zonder uitnodiging
Clothing
Hi there we went for shopping we bored same food and bored
15 augustus 2024
Review zonder uitnodiging
Helpful Staff
Just a remark that Alex who helped with enquiries was always helpful and polite. In the end it didn't suit my business but Alex was diligent and informative.
5 juli 2024
Review zonder uitnodiging
Great business solution.
SmartPay is great for small businesses. The customer service is excellent and any issues are solved with ease . Highly recommend.
7 februari 2024
Review zonder uitnodiging
Wonderful
We have been frustrated with bank fees associated with credit cards for years. Recently, we have switched to SmartPay. The team at SmartPay is amazing, very helpful and supportive, and I would like to thanks Troy Rudolph he is friendly and professional, once again, highly recommended to my friends to use Smart Pay ,
17 november 2023
Review zonder uitnodiging
Samantha at Smartpay has been amazing…
Samantha at Smartpay has been amazing with her customer service and follow up on all matters to do with the transition to Smartpay
7 juli 2023
Review zonder uitnodiging
A+ facilities
Henry and the team at Smartpay are a delight to deal with and exceptional service.
A+ service and facilities.
20 juni 2023
Review zonder uitnodiging
We have been with Smartpay for about 6…
We have been with Smartpay for about 6 months.
Terminals always drop out
Payments are delayed for settling regularly.
Customer service is not 24/7 and they never answer the phone
Trying to cancel the service as they are charging us terminal rental but no one answers the phone of replies to emails
27 september 2023
Review zonder uitnodiging
They used to be good when I first…
They used to be good when I first signed up but since the last 4months I can't even get my account manager on the phone.
3 augustus 2023
Review zonder uitnodiging
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